JOB SUMMARY:
Under general supervision of assigned management, perform a variety of detailed human resources and risk management functions that involve duties related to contractor insurance compliance, property/casualty/liability insurance claims, safety/risk control, and assisting in the administration and coordination of employee leave benefits and worker’s compensation. Conduct business via extensive public contact, in person, by e-mail and by telephone. Perform related analytical and administrative duties. Perform other related work as required.
ESSENTIAL JOB FUNCTIONS:
Assist in the administration and coordination of risk/insurance programs for the City. Process property/casualty/liability claims timely by coordinating and tracking claims, handling correspondence with insurance carriers, drafting and submitting appropriate documentation, and communicating with various departments to obtain further information as needed. Monitor and maintain insurance claims for timely payment or reimbursement. Pursue any necessary subrogation claims for third-party property damage expenses. Provide any necessary assistance to City Secretary’s Office in processing incident reports and resolving claims against the City. Provide any necessary assistance to Fleet Department in resolving auto claims. Assist with contractual risk transfer by advising departments needing to minimize liability within service contracts and when necessary, recommend appropriate levels of liability insurance coverages. Monitor and manage certificates of insurance (COI) for City events by reviewing coverage for compliance with City requirements, contacting vendors to make necessary corrections or get updated COI’s, and corresponding with departments on COI requirements. Provide certificates of insurance to departments as requested timely. Maintain current schedules of insured City assets and coordinate with various departments to ensure existing or newly purchased items are added to the policy upon notification. Assist with the annual renewal accuracy and ongoing maintenance of risk insurance policies. Perform any necessary safety and hazard assessments to ensure compliance with internal polices, local, state, and federal statutes and to ensure a safe environment for employees and patrons. Conduct and create content on risk/liability or safety training for employees. Assist in administering the City’s Worker’s Compensation program by coordinating and resolving claims and monitoring related long-term absences. Process risk insurance related billing and deposits of money while following all purchasing guidelines as appropriate. Create data and claims analysis to identify risks and exposures. Participate in and lead related committees. Effectively interact with other employees, third party vendors, brokers, and consultants. Assist departments with various other risk management matters. When necessary, assist with various human resources functions such as benefits administration, Department of Transportation (DOT) compliance, driving record checks, drug testing, criminal history verifications, onboarding, wellness administration, retirement, leave benefit administration, civil service administration, testing, training, and general human resources matters. Assist with coordination of drug/alcohol testing and related programs. Maintain security and confidentiality of information as required. Effectively handle scheduled workload with minimal supervision. Read and understand complex documents. Assist as needed with risk and city surveys. Work effectively with a small team under fast and stressful conditions; maintain flexibility as priorities change. Perform all necessary clerical duties such as paying billing invoices and depositing and posting checks timely. Compile and maintain various statistical reports and accurate tracking spreadsheets. File, sort documents, and write notes, memoranda, and business correspondence. Make simple mathematical calculations. Maintain record keeping systems and files accurately. Operate computer with various software, printer, facsimile machine, calculator, copy machine, and scantron machine. Keep office area neat and clean and maintain office equipment in good condition.
OTHER JOB FUNCTIONS:
Support department emergency management functions and maintain required certifications. Perform other related duties to support and maintain department operations. Stay current on related local, state, and federal laws.
REQUIRED EDUCATION, DEGREES, CERTIFICATES AND/OR LICENSES:
Bachelor’s degree in Risk Management/Insurance Administration, Business Administration, Public Administration, Human Resources Management, or related field preferred. Recent experience performing risk management, worker’s compensation, and/or heavy insurance administration and coordination functions may be substituted for a Bachelor’s degree.
EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS:
Two (2) years of recent worker’s compensation and/or risk, insurance or claims handling experience with related degree is required. Five (5) years of relevant, recent risk management experience may be considered in lieu of degree. Experience in actual Human Resources Department is preferred. Municipal government experience is preferred. Good organizational skills and high initiative required. Must be skilled in various computer software, including but not limited to, Microsoft Word, Excel, PowerPoint, MS Teams, and human resources information systems. Have effective oral/written communication and presentation skills. Knowledge of property/casualty/liability insurance and worker’s compensation (Hands-on experience in these areas is highly preferred). Knowledge of DOT/NON-DOT testing. Must be able to interpret contracts, policies, and technical requests using information to effectively assist others. Must have ability to maintain mental focus through all assignments as well as function effectively with a team under fast-paced, stressful conditions. Must have ability to be flexible and adaptable as priorities change; re-prioritize frequently to meet changing individual and/or team goals and deadlines.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Carry, hold, and/or lift up to 20 pounds of printouts, files and supplies. Sit, stand, and/or input data frequently for extended periods of time.
