Program Manager - IT

North Central Texas Council of Governments • Internship • Arlington, Texas, United States • $104.55k - $135.33k / year • 1m ago

North Central Texas Council of Governments (NCTCOG) is a voluntary association of local governments serving the North Central Texas region. The Information and Innovation Services (IIS) Department delivers secure, reliable, and innovative technology solutions that support regional planning, operational excellence, and public sector collaboration.

Position Overview:

The Program Manager – IT (Infrastructure) provides strategic and operational leadership for NCTCOG’s enterprise infrastructure environments. This role is responsible for planning, designing, and managing infrastructure programs that support agency operations, including on‑premises and cloud environments, networks, storage, backup and recovery, and disaster recovery capabilities. The position oversees infrastructure program delivery, vendor coordination, budgeting, and performance monitoring while leading and mentoring technical staff. The Program Manager works closely with leadership, security, applications, and service desk teams to ensure reliable, scalable, and secure technology services across the organization.

Key Responsibilities:

Infrastructure Program Leadership

Lead infrastructure programs supporting enterprise systems, data centers, networks, cloud platforms, backup, disaster recovery, and monitoring.
Develop and maintain short‑ and long‑term infrastructure roadmaps aligned with agency goals and technology standards.
Translate business and operational needs into sustainable infrastructure solutions.

Operations & Service Reliability

Oversee day‑to‑day infrastructure operations to ensure system availability, performance, capacity, and resiliency.
Maintain and test disaster recovery and backup strategies; ensure service continuity requirements are met.
Monitor system health and performance metrics and proactively address risks and capacity concerns.

Project Management

Plan, coordinate, and oversee infrastructure projects, including upgrades, replacements, migrations, and new implementations.
Manage project timelines, dependencies, and resources to ensure successful and timely delivery.
Coordinate infrastructure work across departments and external partners.

Budget, Procurement & Vendor Management

Assist with infrastructure budgeting, forecasting, and lifecycle planning for hardware, software, and services.
Coordinate procurement and contracting activities; manage vendor relationships and service deliverables.
Ensure compliance with procurement policies, contracts, and funding requirements.

Performance & Continuous Improvement

Track infrastructure performance, service metrics, and operational effectiveness.
Identify opportunities for efficiency, standardization, and automation.
Recommend and implement improvements to processes, tools, and technologies.

Stakeholder Engagement

Serve as a primary point of contact for infrastructure‑related initiatives and communications.
Collaborate with internal teams, leadership, and external partners to align infrastructure services with organizational needs.
Communicate risks, priorities, and progress clearly to technical and non‑technical audiences.

Team Leadership & Development

Supervise and mentor infrastructure staff, and support professional growth and skill development.
Provide input on hiring, workload planning, and performance evaluations.
Foster a collaborative, accountable, and service‑oriented team culture.

Desired Skills:

Experience with hybrid cloud environments (Azure and/or other cloud platforms).
Experience with infrastructure security, resiliency, and compliance best practices.
Familiarity with public sector IT operations, procurement processes, and funding models.
Experience with infrastructure monitoring, automation, and lifecycle management.
Strong collaboration skills across technical and non‑technical teams.
Demonstrated experience with enterprise infrastructure environments, including networks, servers, storage, cloud platforms, and disaster recovery.
Strong analytical, organizational, and decision‑making skills with the ability to work independently.
Experience with budgeting, procurement, contract management, and vendor oversight.
Excellent written and verbal communication skills, including the ability to present technical concepts to diverse audiences.
Proficiency with infrastructure monitoring tools, project management platforms, and the Microsoft 365 ecosystem.

Minimum Qualifications:

Bachelor’s degree in information technology, computer science, engineering, business administration, public administration, or a related field
Five or more years of experience managing IT infrastructure, operations, or enterprise technology programs.

Starting Salary:

Salary Range: $104,546 – $135,326 annually, depending on qualifications and experience.

Benefits:

We offer a highly competitive package of many desirable benefits to our full-time employees including:

Health/Dental/Vision/Life Insurance
We provide an outstanding package of health, dental, vision and life benefits for employees, with the monthly premium paid by NCTCOG 100%. Coverage available for their families and those monthly premiums are shared with NCTCOG. We provide employees with life insurance coverage that is employer paid with a benefit of 2 times the employee’s annual salary.
Paid Leave
Paid vacation, sick leave, and personal days are provided as part of the benefit plan, as well as specified holidays. This position also includes a phone allowance.
Retirement
NCTCOG participates in a defined contribution plan as an alternative to Social Security. The defined contribution retirement plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full-time employees' gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOG's contributions after three full years of employment. An additional fifteen percent {15%) is vested for each additional year of employment. An employee becomes fully vested after seven years of employment.
Work/Life Balance Programs
To help employees and their families meet personal and professional challenges, NCTCOG provides an employee assistance program, prepaid legal services, lunch and learn seminars, alternate work schedules, alternate commute programs, and an on-site gym.
Professional Development
NCTCOG is committed to professional development and provides a wide range of training opportunities-both online and traditional classroom sessions. It covers applicable professional development expenses, professional memberships, and licenses, as well as tuition reimbursement

Equal Employment Opportunity Employer:

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.

Background Check & Drug Testing:

All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.

E-Verify:

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.