IT Help Desk Coordinator

Kootenai County • Internship • Coeur d'Alene, ID, US • 2w ago

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2519912

**IT Help Desk Coordinator**

Are you a tech-savvy problem solver with a passion for helping others?

Do you enjoy being the go-to person when systems go down or software

issues strike? If so, we invite you to join our IT team as a**ITHelp

Desk Coordinator**.

In this vital frontline role, youll serve as the primary point of

contact for County staff experiencing hardware, software, or telephone

issues. Youll work under general supervision, but your impact will be

broad - ensuring that our employees stay connected and productive.

**Why You\'ll Love This Opportunity:**

**Competitive Pay**: \$22.07 to \$26.20 per hour depending on

Experience

**Amazing Benefits**: Enjoy an exceptional[benefits

package](https://www.kcgov.us/346/Benefits){tabindex="0"

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uw-original-href="https://www.kcgov.us/346/Benefits"}, including

health care for eligible employees and their dependents through

our**free medical clinic**, offering primary care, medications, lab

services, and more.

**Generous Paid Time Off**: Earn up to 8 hours of vacation each

month, with increases based on your years of service. We believe in

giving you time to relax and recharge!

**Secure Your Future**: Benefit from a strong retirement plan

through the Public Employees Retirement System of Idaho (PERSI), so

you can feel confident about your future.

**Career Growth**: Opportunities for advancement and eligibility for

public student loan forgiveness.

Do You Have What It Takes?**
**Associate\'s degree**or certification in Computer Information

Systems or a related field.

At least**three years**of IT support experience or an equivalent

combination of education and experience.

Strong**communication**skills and a**customer-focused**mindset.
**Experience**with Microsoft Windows 10 or higher, Office 365, and

Active Directory.

Familiarity with**telephony systems**(Mitel preferred).

**What You\'ll Do:**

Respond to and diagnose user requests related to PCs, software, and

telephone systems.

Provide hands-on support and instruction for desktop applications

and County Intranet tools.

Troubleshoot workstations, basic networking issues, and software

applications.

Log, track, and report technical issues, identifying trends and

recommending improvements.

Support the administration of user accounts using Active Directory.
Manage internal phone systems, collaborating with vendors and

configuring changes via Mitel software.

Assist in user training and documentation related to IT systems and

procedures.

Explore the full[job

description](https://www.governmentjobs.com/careers/kcgov/classspecs/1217126?keywords=Help%20desk%20coor&pagetype=classSpecifications){tabindex="0"

uw-rm-brl="PR"

uw-original-href="https://www.governmentjobs.com/careers/kcgov/classspecs/1217126?keywords=Help%20desk%20coor&pagetype=classSpecifications"}to

see if this role is the right fit for you.

**Why Youll Love Working Here:**

Youll be working in[**Kootenai

County**](https://www.kcgov.us/369/Living-in-Kootenai-County){tabindex="0"

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uw-original-href="https://www.kcgov.us/369/Living-in-Kootenai-County"

uw-rm-empty-ctrl=""}, one of the most picturesque places in northern

Idaho! Nestled among scenic mountains and over 20 pristine lakes, our

county is an outdoor enthusiast\'s dream. Located in**Coeur d\'Alene**,

youll enjoy a low crime rate, access to stunning natural beauty, and a

peaceful, friendly communitymaking it the ideal place to work and live.

Ready to Apply?**

Visit our online application page[**Kootenai County Employment

Opportunities**](https://www.kcgov.us/356/Employment-Opportunities){tabindex="0"

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w-original-href="https://www.kcgov.us/356/Employment-Opportunities"

uw-rm-empty-ctrl=""}to submit your Application, Cover Letter and Resume

by 5:00 PM PST April 24, 2026.

Candidates for employment must successfully complete the County\'s

pre-employment and drug screening.