The Information Technology Director/Chief Information Officer serves as the principal technology advisor to the City Manager and City leadership team and is responsible for strategic planning, administration, security, and continuous improvement of the City’s technology environment. The position provides executive oversight of enterprise infrastructure, cybersecurity, digital services, enterprise applications, GIS operations, media services, and technology governance to support municipal operations and public service delivery.
The position directs citywide technology policies, standards, programs, and investments, ensuring secure, reliable, and efficient operation of information systems while aligning technology initiatives with organizational priorities, operational needs, and long-term strategic goals.
Responsibilities include oversight of technology operations, infrastructure modernization, cloud services, vendor relationships, cyber risk management, disaster recovery readiness, business continuity planning, and annual technology budgeting.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
- Directs and maintains Citywide technology infrastructure including networks, servers, cloud platforms, storage systems, telecommunications, and endpoint environments.
- Oversees administration of identity and access platforms including Microsoft Entra ID, Microsoft 365, Exchange Online, and related cloud services.
- Leads Citywide cybersecurity operations including policy development, security controls, incident coordination, access governance, endpoint protection, backup integrity, and cyber risk mitigation.
- Develops and enforces technology policies, standards, and procedures related to infrastructure, security, system recovery, data governance, acceptable use, and continuity of operations.
- Establishes short-term and long-term technology strategies, modernization plans, and annual objectives aligned with City operational priorities.
- Evaluates, recommends, and implements enterprise technology solutions, including hardware, software, cloud services, and municipal systems.
- Oversees enterprise applications and departmental systems to ensure operational effectiveness, integration, reliability, and lifecycle planning.
- Coordinates citywide technology projects, system upgrades, and digital transformation initiatives across departments.
- Serves as primary technology liaison with vendors, consultants, managed service providers, and software providers.
- Oversees technology procurement, contract review, and lifecycle planning for hardware, software, licensing, and support services.
- Develops and administers annual operating and capital technology budgets, including expenditure planning, forecasting, and cost control.
- Monitors system performance, backup success, disaster recovery readiness, and operational resilience.
- Supports departments in evaluating business needs, documenting requirements, and implementing technology improvements.
- Oversees City GIS technology functions and media services operations, including digital public information platforms where assigned.
- Provides user training leadership, promotes technology adoption, and supports organizational change related to new systems and processes.
- Presents technology recommendations, reports, and updates to City leadership, committees, and governing bodies as required.
- Attendance at evening meetings and occasional off-site travel may be required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience- Certifications in the following are not required, but preferred- CompTia Network +, CompTia Security +, Microsoft Certified Systems Administrator
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Public Administration, Business Administration, or related field required.
- Master’s degree preferred.
- Five or more years of progressively responsible experience in technology leadership, infrastructure administration, cybersecurity, enterprise systems, or municipal technology management.
- Supervisory and budget management experience preferred.
- Relevant professional certifications preferred, such as:
- Microsoft
- Cisco
- CompTIA Security+
- CISSP
- CISM
- CGEIT
- ITIL
Language Skills- Ability to analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives. Ability to compare, count, differentiate, measure, copy, record and transcribe data and information. Ability to classify, compute, tabulate, and categorize data.
- Ability to persuade, convince, and/or train others. Ability to advise and interpret how to apply policies, procedures and standards to specific situations.
- Ability to utilize a variety of advisory data and information such as: Code manuals, City ordinances, directories, State statutes, procedures, guidelines and non-routine correspondence.
- Ability to communicate orally and in writing with City personnel, Department personnel and City residents.
Mathematical Skills- Ability to calculate percentages, fractions, decimals, volumes, ratios, present values, and spatial relationships. Ability to interpret basic descriptive statistical reports.
- Ability to create, maintain, and adjust technology budget to accommodate/stabilize the needs of a growing Information Systems Infrastructure
Reasoning Ability- Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria.
- Ability to work well under pressure and handle stressful situations, to organize work and set priorities, managing time and resources to meet deadlines and changing demands within the entire operation of administrative services, perform duties with a minimum of supervision.
Other Qualifications- Knowledge of Desktop hardware and software systems sufficient to install, maintain and repair systems proficiently.
- Working understanding of Active Directory, Group Policy Management, and application whitelisting.
- Working understanding of Two Factor Authentication
- Ability to gather, analyze, interpret, and present data in clear and concise reports and make recommendations.
- Working understanding of EDR, MDR, and XDR responses.
- Working understanding of MS Office software and their applications.
- Ability to establish good working relationships with all levels of staff and citizenry and provide facilitation skills when necessary.
- Working understanding of Disaster Recovery and On-Premise and Cloud techniques.
- Ability to organize and prioritize a large number of projects at one time.
- Ability to work independently and in a team environment.
- Working understanding of Windows Server technologies including Server 2012, 2016, 2019, 2022
- Working understanding of VOIP telephone technologies including installation, maintenance, and troubleshooting/repair
- Working understanding of corporate firewalls and network switching, including VLANs, Managed Access Points, and traffic control.
- Working understanding of virtualization, including Hyper-V and VMWare technologies
- Working understanding of IP camera systems
- Good written and verbal communication skills.
- High level of skill in organization, planning, attention to detail and accuracy. Strong analytical ability.
- High degree of confidentiality and experience in handling sensitive information.
- Ability to work with others in achieving team and organizational goals.
- Supervisory skills.
- Ability to effectively meet and deal with the public.
- Ability to work effectively in cooperation with fellow employees as a member of the administrative staff team.
- Valid state driver’s license, or ability to obtain one.
- Exercises supervision over professional and/or administrative staff, as assigned, including IT Support Technicians, GIS Analyst and Media Services staff.
- Directly oversees contracted consultants, technology vendors, and managed service providers.
- Works under the general supervision of the Finance and Administrative Services Director or other designated executive leadership.
The City of Whitewater is an Equal Employment Opportunity. In compliance with the American with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
