Telecommunicator

City of Greenville • Interim • Greenville, NC • $41.45k / year • 18h ago

Do you have a deep desire to serve and protect the citizens of Greenville? Then we invite you to join our team of first responders! You will play a critical role in answering emergency and non-emergency calls, monitoring alarms and video surveillance, and relaying important information to our public safety personnel. Your contributions will make a real difference in the lives of those you serve. Take the first step towards an exciting and rewarding career in public safety. Join us today!

FLSA Status: Non-Exempt

Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
Enters calls for service into a computer-aided dispatch computer.
Operates two-way radio to maintain contact with police cars and other law enforcement units.
Dispatches Police, Animal Protective Services, and monitors Fire/Rescue Officers.
Maintains current location of officers to assure their safety.
Monitors National Weather Service reports and N.C. State Highway Patrol.
Dispatches personnel to answer requests for assistance.
Maintains radio contact with Pitt County Sheriff's Department, East Carolina University, ECU Health Police, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments.
Receives calls on alarms from monitoring stations of business alarms within the City.
Provides information concerning locations of neighborhoods, businesses, roads, and streets.
Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information.
Maintains various communications logs and telephone requests for service.
Monitors traffic cameras located throughout the City.
Monitors City Hall and Greenville Police Department's building security system to include monitors located in the parking lots of both buildings.
Answers and fills out tip sheets from Crime Stoppers calls.
Maintains daily duty work log containing necessary operating information.
Operates personal computer and computer terminals as needed.
Performs other related duties as assigned.

Education and Experience:

High school diploma or GED, supplemented with some training in the use of communications equipment; and
Six months to one year of experience in dispatching, conducting radio communications, providing customer service to the general public, or in a related field;
Emergency communications experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge of:

the City streets, location of neighborhoods, and general layout of the City.

Good working knowledge of:

the operation of a two-way radio communications system and related Federal Communications Commission regulations.

Ability to:

receive and understand auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support;
accurately transmit radio communications;
assess people and situations and use sound judgment in decision-making;
elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles;
speak clearly, distinctly, and politely;
remain calm and effective under heavy workloads and in emergencies;
operate assigned equipment and type accurately at an average rate of speed;
make sound, independent judgments with respect to the police's responsibility to respond based on the Police Department's operations manual;
learn radio communications code signals and information contained in the Police Department's operations manual;
obtain Division Criminal Information (DCI) operator certification after hire within a timeframe established by the supervisor;
deal courteously and tactfully with the public;
establish and maintain effective working relationships with other employees.

Must have the ability to type clearly at a rate of at least 35 words per minute.
Must be willing and able to work rotating 12-hour day or night shifts or permanent 12-hour day or night shifts. Rotating shifts to include 2 weekends per month. This position is required to be staffed 24 hours a day, 365 days a year, including holidays. You may be required to be on duty for an extended period of time during catastrophic, weather, or unplanned large-scale events.
Eligible candidates must submit to an interview process, job simulation testing, background checks, psychological exam, polygraph exam, medical exam, and drug screen.
Must obtain Telecommunicator Certification through the North Carolina Sheriff’s Education and Training Standards Division.

Note: The selection process typically takes 1-3 months but can vary depending on circumstances. Candidates who do not successfully complete the selection process are eligible to reapply for other City job vacancies.