Nature and Variety of Work
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
The Prince George's County Government
Office of Homeland Security (OHS) is currently seeking qualified applicants to fill
a permanent full time
Public Safety Communications (PSC) Operations Division Manager (Administrative Specialist I) position, grade
G29, within its
Public Safety Communications (PSC) Operations Section.
Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.
About The Position
This is a critical leadership role within the County’s Public Safety Answering Point (PSAP)/9-1-1 Emergency Communications Center. The incumbent ensures that more than 1.5 million annual public safety requests for service are processed and over 1.2 million emergency incidents each year are dispatched in accordance with agency requirements, industry standards, and public safety guidelines. This position meets the State of Maryland definition of a 9-1-1 Specialist.
This is a professional management position within the Office of Homeland Security Public Safety Communications Operations Division. The individual in this role works under the direction of the PSC Division Chief and closely with the PSC Deputy Director to ensure timely, accurate, and effective responses to emergency and non-emergency public safety requests for service. Prince George’s County 9-1-1 Specialists serve as the public’s primary point of contact for public safety response and are vital to the safety of other first responders. This position is a critical component in the daily operation of Prince George’s County Emergency Communications Center and the public safety continuum. The person in this position requires extensive management experience operating within a large, high-volume, combined 9-1-1, Fire/EMS, and Law Enforcement Dispatch Public Safety Answering Point (PSAP).
This position is considered essential.
About The Agency
The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC.
Examples of Work
- Managing and overseeing OHS/PSC 9-1-1 Call Taking, Law Enforcement Dispatch, Fire/EMS Dispatch, and Training operations.
- Coordinating OHS/PSC Operations Division to ensure timely, professional emergency communications services for County residents and supporting all interfacing public safety agencies.
- Ensuring more than 1.5 million annual requests for service received via the NG9-1-1 VESTA system, text, and online are processed within agency requirements, state mandates, and industry standards.
- Ensuring more than 1.2 million annual emergency incidents are dispatched within agency requirements, industry standards, and public safety agency guidelines.
- Initiating fair and impartial disciplinary investigations and actions consistent with Prince George’s County Personnel Law, Administrative Procedures, and the Collective Bargaining Agreement.
- Serving as project manager for complex operational or high-level projects; managing special projects assigned by the Division Chief or Deputy Director
- Assisting in the development and maintenance of comprehensive operational policies and procedures.
- Serving as a liaison with public safety agencies and jurisdictions at the County, Municipal, State, Regional, and Federal levels.
- Preparing and distributing regularly scheduled reports using electronic data systems.
- Representing PSC and County leadership at meetings, events, and professional engagements.
Qualifications
Minimum Qualifications
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:
- Master's Degree from an accredited College or University in Business Administration, Public Administration, or a closely related field.
- Two (2) years of progressively responsible project management experience in governmental activities involving complex operational or technical projects.
- Two (2) years of management level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. (A large emergency communications center is defined as one that receives and processes more than 700,000 calls per year.)
- Two (2) years of experience successfully overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
- Two (2) years of experience managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel. in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
- Must possess and maintain a valid driver's license at the time of application.
An equivalent combination of education, experience, and training which provide the required knowledge, skills, and abilities may be considered.
Please note there is no equivalency for the required management and supervisory experience.
Preferred Qualifications
Applicants should have the following experience, training, and certifications at the time of application:
- Professional-level industry accreditation such as Industry recognized professional-level accreditation such as Emergency Number Professional (ENP), Certified Public Safety Executive (CPE), Center Manager Certification Program (CMCP), or Registered Public-Safety Leader (RPL).
- Nine (9) years of progressively responsible experience in a large, combined 9-1-1, Fire/EMS Dispatch, and Law Enforcement Dispatch Public Safety Answering Point/Emergency Communications Center (PSAP/ECC.)*
- Two (2) years of project management experience involving complex operational or technical projects.
- Five (5) years of supervisory experience overseeing entry-level, fully trained, and supervisory 9-1-1 and dispatch personnel in a large, combined PSAP/ECC.*
- Completion of 9-1-1 and law enforcement and/or Fire/EMS dispatch training, and at least two (2) years of related dispatch experience in a large, combined PSAP/ECC.*
- 9-1-1 Specialist training and certification, as established by the State of Maryland.
- Valid and current International Academy of Emergency Dispatch (IAED) Emergency Medical (EMD), Fire (EFD), and Police Dispatch (EPD) certifications and associated quality assurance (EMD-Q, EFD-Q, and EFD-Q), or equivalent structured protocol certifications. Applicants with equivalent certifications must obtain the IAED EMD, EFD & EPD and related Q/A Certifications within 60 days of appointment.
- Valid and current International Academy of Emergency Dispatch (IAED) ECT Certification or equivalent.
- Valid and current Certified Training Officer (CTO), or Instructor III, or Emergency Telecommunicator Instructor (ECT-I) Certification
- Project Management Professional (PMP) certification.
- Proficiency with IAED AQUA, NICE Logging Recorder Systems, VESTA 9-1-1, and Motorola PremierOne CAD for QA review and ad hoc reporting.
- Proficiency in modern office equipment and software, including Microsoft Office applications, Adobe Acrobat Pro/eSign, and other relevant tools.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION. All information provided on your application form will be reviewed and verified for accuracy. Any inaccurate information, exaggeration of experience, false statements, or attempts to conceal information will be grounds for disqualification. For internal OHS/PSC applicants - any and all qualifying years of service, information and references to management/supervisory work MUST be supported by official paperwork submitted to and approved by OHRM.
Additional Information
Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.
Tentative Interview Dates: August 3-4, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.
Job Location: 17321 Melford Boulevard, Bowie, Maryland
and 7915 Anchor Street, Landover, Maryland.
Due to the public safety function and confidential nature of the work content, this position is on-site.
Conditions of Employment: Upon selection, the candidate must (where applicable):
- Must possess and maintain a valid driver's license at the time of application.
- Be willing and able to work unscheduled work hours, nights, weekends, or shift work when required
- Have all experience, training, and certifications listed within the job posting at the time of application.
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency issued uniforms, headsets, protective apparel, and equipment in the performance of assigned duties.
- Successfully pass thorough preemployment checks which may include reference checks, background investigations, motor vehicle background check, and drug screenings, where applicable.
- Agree to perform as an essential public safety employee. This position is essential. Essential employees are required to report during standard or non-standard hours as operations require, or during emergencies, and are expected to report or remain at work when other County employees are granted Administrative Leave.
Selection Process (may Include)
- An evaluation and confirmation of training and experience and/or certifications
- One or more interviews
- Skills testing
- A pre-employment Security-Sensitive background investigation, drug test and physical examination
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information
The Prince George’s County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the
beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
01
IMPORTANT - PLEASE READ AND ACKNOWLEDGE: I acknowledge and understand that my responses to the supplemental questions must align with the information provided under the Work Experience and Education sections of my application. My responses to the questions below and the information provided under Work Experience and Education will determine if I meet all minimum qualifications for the position. I understand that attaching a resume does not fulfill the requirement to complete the application and answer all questions. While I am encouraged to attach a resume, I understand that only information provided in my application will be used to evaluate my experience and education for this opportunity.
02
What best describes your highest level of completed education?
- I have not completed High School and do not have a GED
- High School Diploma/G.E.D.
- Associate Degree
- Bachelor's Degree
- Master's Degree or JD
- Doctorate/PhD
03
Do you have a Master's Degree in one of the following majors?
- Business Administration
- Public Administration
- Law Enforcement
- Emergency Management
- Other Related Field
- Other Unrelated Field
- I do not have a Master's Degree
04
If you selected "Other" for question #3, please identify your college and/or master's degree major and course of study. If you do not have a degree, please type N/A.
05
Do you have a valid driver's license?
06
How many years of progressively responsible project management experience do you have in government operations involving complex operational or technical projects?
- No experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- 10 or more years of experience
07
Based on your response to the question concerning project management experience in government activities, please detail this work experience. Please list your title, responsibilities, dates of employment, employers. This is required. Answers such as "See Resume" or left blank will not be accepted. If you do not have this experience, please type N/A.
08
Do you have experience managing staff in public safety call centers or emergency communications centers?
09
How many years of management level work experience do you have in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch Emergency Communications Center? ( A large emergency communications center receives and processes more than 700,000 calls per year.)
- No experience
- Less than 1 year of management experience in a large emergency communications center
- 1 year of management experience in a large emergency communications center
- 2 years of management experience in a large emergency communications center
- 3 years of management experience in a large emergency communications center
- 4 years of management experience in a large emergency communications center
- 5 or more years of management experience in a large emergency communications center
10
Based on your response to question 9, please explain your management work experience in a large, combined emergency communication center (9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch). Please list your title, responsibilities, dates of employment, employers, positions that you managed and number of reports. This is required. Answers such as "See Resume" or left blank will not be accepted.
11
How many years of experience do you have overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch Emergency Communications Center?
- No experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years or more
12
Based on your response to the previous question, please explain your experience implementing and overseeing complex 9-1-1 dispatch projects and initiatives for a large, combined emergency communication center (9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch). Please list responsibilities, dates of employment, employers and information on projects and initiatives. This is required. Answers such as "See Resume" or left blank will not be accepted.
13
How many years of work experience do you have managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel in a large emergency communications center?
- No experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years or more
14
Based on your response to the previous question, please explain your experience managing entry-level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist in a large, combined emergency communication center. Please list your dates of employment, employers, positions and number of staff that you managed. This is required. Answers such as "See Resume" or left blank will not be accepted.
15
How many years of progressively responsible work experience do you have in government activities related to public safety communications centers?
- No Experience
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 or more years
16
Are you proficient in MS Office Programs (Word, Excel, PowerPoint, Outlook) and Adobe?
17
Please check which of the following certifications you hold, if any. Check all that apply.
- Project Management Certification or PMP
- Telecommunicator Officer (CTO) and Instructor I certifications (or equivalent).
- Academy of Emergency Dispatch (IAED) Emergency Medical (EMD), Fire (EFD), and Police Dispatch (EPD) certifications
- Quality assurance (EMD-Q, EFD-Q, and EFD-Q) certifications
- Emergency Call Taking certifications for Medical, Fire and Police Dispatch
- Emergency Number Professional (ENP)
- Certified Public Safety Executive (CPE)
- Center Manager Certification Program (CMCP)
- Registered Public-Safety Leader (RPL)
- Valid and current International Academy of Emergency Dispatch (IAED) ECT Certification or equivalent.
- I do not have any of the above certifications
18
This is an essential public safety position. Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
