The City of Murphy's Police Department seeks to add a Certified Telecommunications Officer position to its’ dynamic team! Under direct supervision of the Telecommunications Supervisor, receives and dispatches requests for police, fire, ambulance, and animal control emergency and non-emergency services.
Schedule Commitment
MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS
Please apply for this position on the City of Murphy's website.
For application support, or to check the status of your application, contact Human Resources by e-mailing hr@murphytx.org
WORK PERFORMED
- Operates a multi-line communication system
- Answer phones and directs callers to the appropriate city employee
- Monitors and broadcasts on communication radio equipment
- Dispatches police, fire and emergency medical units and animal control as well as other city departments, such as public works and parks and recreation, as needed
- Operates various telecommunication, multi-channel radio equipment, and Enhanced 911 system
- Assigns police, fire, and ambulance support elements to routine/emergency calls for service
- Records all activities and locations of police units and animal control units
- Uses computer terminals to make entries and inquiries and interprets the responses from various automated databases
- Provides Emergency Medical Pre & Post Arrival Instructions
- Retrieves Driver's License and Vehicle Registration data from computer system
- Checks for outstanding warrants, stolen vehicles and articles
- Enters and clears warrants and stolen articles from department to TCIC/NCIC computer
- Operates video recording, closed circuit television, and tape logging equipment
- Communicates with the hearing and speech impaired by a teletype system
- Screens and forwards telephone calls for the police, fire department, and animal control departments
- Is aware of and able to review the city’s crime analysis software, such as RaidsOn Line and review crime trends as indicated with their respective shifts regularly
- Able to operate the city-wide locking control system, setting opening and closings according to scheduled events
- Develops own knowledge, skills and abilities to enhance and ensure continued success and meets all mandated training requirements as specified by TCOLE for the maintenance of a licensed telecommunicator
- Operates computers, telephones, radios, recorders, and other technical equipment
- Adheres to personnel safety, departmental policies and procedures, and Administrative Orders
- Performs other related duties as assigned
MINIMUM QUALIFICATIONS
- High School Graduate or General Education Diploma (GED)
- Two (2) years of municipal Police, Fire, and 911 enhanced dispatching experience
- Current Telecommunications License as issued by the Texas Commission on Law Enforcement (TCOLE)
- Valid Texas Class C Driver's License - driving record must be in compliance with City policy
PREFERRED QUALIFICATION
- Certified Emergency Medical Dispatch
SPECIAL REQUIREMENTS
- May be required to pass a drug screen and/or pre?employment job performance assessment
- MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS
