Mental Health Services Coordinator (Intensive Care Coordinator - Bilingual Spanish)
Job ID: 107709
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.
https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, December 2, 2024.
PAY AND BENEFITS
Annual Pay Range: $68,868.87 - $87,447.48
Hourly Pay Range: $33.110035 - $42.042059
Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay.
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with https://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
The Behavioral Health Division provides licensure supervision to all regular status employees who have completed a Graduate degree in a behavioral science-related field (social work, counseling, clinical psychology, etc.), and is actively pursuing licensure in that field.
There may be options for loan forgiveness while working with a government/public agency with the Public Loan Forgiveness (PSLF) program.
This is a full time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
Clackamas County's Behavioral Health Division is looking for a dedicated, self-motivated Mental Health Services Coordinator to join our Intensive Care Coordination Team. In this role, you will coordinate care for adult and youth members with complex needs requiring a high level of care. As a Mental Health Services Coordinator (Intensive Care Coordinator), you will provide critical services by meeting with members, their representatives, care providers, and other support providers—whether in the community, virtually, or by phone. You will conduct ICC Needs Assessments, co-develop ICC care plans with members and their care teams, facilitate interdisciplinary meetings, and offer ongoing support, education, and guidance to help members achieve their goals.
The ideal candidate will have strong interpersonal skills and a proven ability to foster positive working relationships with colleagues, clients, families, care providers, community resources, and partner agencies. Experience in adult and youth services, including working with individuals affected by Substance Use Disorder (SUD), is essential. We are especially interested in candidates who can provide culturally competent care coordination and are committed to equity and personal growth in diversity and inclusion. Successful candidates will thrive in an environment where they balance independent work with collaborative teamwork.
Required Minimum Qualifications/ Transferrable Skills:*
• Minimum of three (3) years relevant experience that demonstrates the required skills and knowledge to perform the duties of this position.
• Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO)
A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:
(a) Bachelor's degree in a behavioral sciences field; or
(b) A combination of at least three years relevant work, education, training or experience.
Additionally, QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement, and coordinate the services and supports identified in an ISSP.
• Fluency in Spanish/English (bilingual skills to be validated/tested at time of interview and/or selection)
• Experience working directly with Adults with Severe and Persistent Mental Illness (SPMI)
• Experience working directly with youth with emotional, mental and behavioral problems
• Experience with acute mental health care (E.g.: Emergency Department, inpatient care, crisis services)
• Experience with electronic medical records
• Experience in utilizing community resources to meet mental health care needs
• Experience, knowledge and commitment to serving a diverse population and promoting equity, diversity and inclusion
• Ability to establish and maintain cooperative working relationships with colleagues, clients, families, care providers, community resources and other agencies
Preferred Special Qualifications/ Transferrable Skills:*
• CADC I, II, III
• Familiarity with relevant Oregon Administrative Rules and statutes
• Familiarity with Clackamas County services, providers, and resources
Pre-Employment Requirements:
• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Intensive Care Coordination:
• Conduct timely outreach and engagement with members, their representatives, and care providers, meeting in the community, by phone, or through virtual platforms.
• Perform ICC Needs Assessments and collaboratively develop Individualized Care Coordination Plans (ICCP) with members and care teams.
• Arrange, facilitate, or participate in monthly multidisciplinary care team meetings, using a person-centered approach whenever possible.
• Provide ongoing support, education, and guidance to help members achieve ICCP goals, and assist in accessing necessary services and resources.
ICC Screening and Coordination:
• Manage and monitor daily reports and emails for ICC referrals, completing all screenings within required timeframes.
• Coordinate with service providers for member care, including discharge planning with facility staff and notifying primary care providers as needed.
Administrative Duties:
• Maintain accurate and timely documentation across required databases, generate authorizations, and track information in various systems.
• Address Oregon Health Plan (OHP) enrollment issues for assigned clients.
• Develop and implement effective discharge plans to ensure ongoing mental health needs are met in integrated, least restrictive settings.
Community and Agency Collaboration:
• Collaborate with behavioral health providers, community agencies, schools, DHS, APD, and other partners to ensure smooth transitions and effective service delivery across settings.
General Office Administration:
• Perform routine office tasks, including copying, printing, faxing, emailing, and mailing communications.
• Submit and track requests for chart uploads and assist with other administrative tasks to support Behavioral Health Division goals.
Quality Assurance:
• Participate in ICC chart audits, identify areas for improvement, and ensure documentation meets audit standards and criteria.
WORK SCHEDULE
This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
http://www.clackamas.us/
http://www.clackamas.us/onboarding/
https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
The Clackamas County Behavioral Health Division strives to provide excellent mental health, substance use, care coordination, forensic, and peer services to those individuals who receive the Oregon Health Plan, Medicare or are uninsured and living in Clackamas County. Services are either provided by our own staff or through referral to partner providers located throughout the county.
http://www.clackamas.us/behavioralhealth/
Behavioral Health is a Division of the http://www.clackamas.us/h3s/
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
https://www.clackamas.us/des/jobs.html
https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
RECRUITING QUESTIONS?
Jenn Johnson, Recruiter
mailto:JJohnson2@clackamas.us
To apply, visit https://apptrkr.com/5806349
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