Policy, Performance & Research Analyst (District Attorney's Office)
Job ID: 107712
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.
IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on MONDAY, DECEMBER 2, 2024.
Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.
PAY AND BENEFITS
Annual Pay Range: $79,493.86 - $100,646.63
Hourly Pay Range: $38.218203 - $48.387801
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with https://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
This is a full time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
• Are you passionate about criminal justice?
• Do you have exceptional analytical, problem solving, and communication skills?
• Are you interested in working within a multi-disciplinary team to identify, research, and implement solutions to meet business needs?
• Do you thrive in a dynamic, fast paced environment that works in support of continuous improvement?
If you answered YES to the questions above, please read on!
The Clackamas County District Attorney's Office is seeking a Policy, Performance, and Research Analyst (PPRA) to join our dynamic and diverse Operational Development (Ops Dev) team that works collaboratively within SCRUM framework to connect process, technology, and workflow solutions to our constantly evolving business needs.
If selected for this position, you will work closely with Ops Dev team staff, senior management, and other stakeholders at all organizational levels to conduct comprehensive professional research, analysis, forecasting, planning, and project management to support business operations. In this role, you will examine and evaluate organizational structures, administrative policies, and management systems to determine the most effective methods of accomplishing work or implementing changes. You will have an opportunity to regularly meet with personnel in various roles and levels, and will be responsible for monitoring and responding to help desk inquiries, providing routine technology assistance and support, developing and supporting case management systems, and developing and documenting business processes and procedures among other assigned projects.
At the heart of our mission is a commitment to delivering exceptional service to the community of Clackamas County. We hold ourselves to the highest standards of professional conduct and ethics, both on and off the job. We seek individuals who share our values and are dedicated to upholding them in their personal and professional lives.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of four (4) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position, including the following:
• Experience developing, evaluating, and improving policies, procedures, and/or workflow
• Experience designing quality assurance or performance standards
• Experience preparing reports and recommendations based on data analysis, research findings, and forecasting trends
• Experience responding to a wide range of inquiries in a customer service function
• Experience working as a member of a team in a professional setting
Preferred Special Qualifications/ Transferrable Skills:*
• Bachelor's degree from an accredited college or university in business or public administration, statistics, math, computer science or a related field
• Experience working as part of a Development Team using a Scrum framework
• Experience researching and evaluating fiscal and operational impact of agency contracts
• Experience maintaining confidentiality in compliance with regulatory or legal requirements
• Experience planning and conducting comprehensive research studies
• Experience with SQL database and queries
• Experience transferring data analysis into visual communications, such as charts or tables
• Experience troubleshooting and resolving issues with technology, such as database/case management system(s), software, common office equipment, or other technology-based products
• Intermediate proficiency in Microsoft Excel
Pre-Employment Requirements:
• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
KEY COMPETENCIES FOR SUCCESS IN THIS ROLE
We are searching for someone who:
• Aligns with Clackamas County Core Values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust “SPIRIT”.
• Builds & Maintains Professional Relationships with internal and external customers, partners and stakeholders by honoring commitments and delivering exceptional customer service.
• Commits to Teamwork and Collaboration by working effectively towards a shared goal, encouraging sharing of information, productive problem solving and putting team success first.
• Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve.
• Communicates Professionally demonstrating self-awareness, respect for others, and adjusting to various levels of technical skills & understanding of subject matters.
• Embraces Continual Learning through commitment to continuous learning, self-improvements, and willingness to grow within the job as technology and organizational changes demand it.
• Honors Confidentiality in compliance with privacy laws and in accordance with the District Attorney's Office standard practices and procedures, where sensitive information is used with utmost discretion and only for the purpose of fulfilling employment obligations and business needs of the organization.
• Values Technology by leveraging electronic systems for the processing and distribution of information in the most effective and efficient ways.
• Seeks to Problem Solve by using critical thinking and analytical skills, identifying alternative strategies & developing a solution-focused approach to address challenges or issues.
• Displays Creativity and Innovation by taking initiative in improving processes, programs, services and products through new approaches or ideas and being open to others' ideas.
• Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values.
• Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion.
• Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks.
• Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings and interactions.
TYPICAL TASKS
Duties may include but are not limited to the following:
• Plans, identifies, and conducts research and operational improvement projects to analyze effectiveness of department policies, programs, services, systems and operating procedures; determines appropriate methods of approach and analysis, including involvement of internal staff and collaboration with stakeholders; develops scope and timelines, including identifying and utilizing resources and mitigating difficulties; establishes criteria to identify and measure quality, effectiveness and compliance; designs, collects and may oversee collection of data; conducts data analysis and quality reviews.
• Develops, recommends and audits department performance measures; evaluates performance in relation to department/division goals and budget; conducts quality and compliance audits to assist management with performance management; supports business planning efforts by providing recommendations on organizational improvement methods; leads and facilitates planning meetings with cross-functional and interdisciplinary teams to identify organizational improvements; assists in business planning process to identify major outcomes, cost of service, customer needs and ways to measure effectiveness, efficiency and general performance; supports department staff with general operational support, in documenting work flow and business processes, applying principles of continuous improvement, and integrating performance information into organizational decision processes.
• Coordinates work performed by consultants and/or internal department project team staff conducting studies or surveys of organizations, programs, systems and methods; develops and organizes project scope and timelines; recommends project budget; develops contractor statement of work; manages project steps and incorporates effective participation of project team members and stakeholders; provides organizational support, research and materials; monitors and tracks project budget, schedule and performance; coordinates project activities with department work groups and with stakeholders; monitors and evaluates contractor performance; recommends changes to project plan in response to unforeseen changes or unexpected results; obtains approvals to proposed changes in project scope, budget, or schedule; verifies quality of project deliverables.
• Evaluates, organizes and reports findings, and forecasts trends; identifies and recommends options or solutions and their associated benefits or impacts; researches and incorporates current best practices and research, and emerging trends; prepares comprehensive reports and presentations, including submissions/reporting to outside agencies; presents information to department leadership/executive management.
• Recommends changes to policies and operational systems to improve quality, contractual and/or regulatory compliance, and revenue performance or to mitigate operational risk; develops, writes or revises policies and procedures; provides implementation options; develops and recommends methods to improve operations; develops processes for systematic organizational improvement.
• Analyzes budget requests, evaluates fiscal and operational impact; reviews for compliance with federal, state and local legal guidelines: prepares reports to document impact and approval or denial recommendations; advises division directors on cost analyses and fiscal allocations.
• Analyzes federal and state legislation and administrative rules, including pending or proposed changes that significantly impacts department operations and services; determines effects and costs: coordinates with PGA to research and prepare background information for use by senior management; assists in preparing department's response options on issues; plans and designs systems and changes in operations and procedures in order to align with regulatory requirements.
• May lead the work of assigned professional and administrative staff; provides daily work direction; assigns work; trains employees; supports projects and ongoing work; checks completed work and ensures completion within established time and budget guidelines.
For additional information, please review the classification specification by clicking on the following link: https://public.powerdms.com/CCOR/documents/2580098.
WORK SCHEDULE
This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
To apply, visit https://apptrkr.com/5809336
