Boone County, located in Columbia, MO, is looking for a Services Coordinator - IT.
APPLICANTS MUST APPLY HERE: www.showmeboone.com/hr
Find out more about working for Boone County here: https://youtu.be/xCtE48jgaV4
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Responsibilities: Answers service desk phone and emails; creates and assigns service-requests; responds to customer’s requests as appropriate; provides direction and updates as directed. Coordinates new user computer requests; works closely with IT and GIS managers to meet customer service expectations; follows up with customers to provide information and coordinate further action; maintains communications between IT employees and end-users to maximize customer service levels. Assists with coordination of software and hardware maintenance contracts; works directly with vendors to obtain quotes; assists with processing and receiving orders for computer equipment and printer supplies. Coordinates and maintains hardware and software inventory system; tracks equipment moves for all locations; coordinates computer equipment reservations. Monitors customer service operation and provides statistical analysis; recommends productivity changes and improves customer satisfaction levels using various data sources, such as customer satisfaction surveys and service-request system; helps develop strategies and techniques to enhance the department’s effectiveness. Works directly with technical support staff in helping troubleshoot service issues and resolve customer dissatisfaction. Creates and presents reports along with county-wide newsletters regularly. Assist in the mail room as needed.
Status: Full-time, non-exempt, benefited
Working hours: 8:00 a.m. – 5:00 p.m., Monday - Friday
Minimum Qualifications:
High school diploma or GED and three years of administrative support, customer service or/office management experience. Must meet minimum qualifications set forth by the FBI and MSHP CJIS Security policy.
Preferred Qualifications:
Service desk operation, computer support, extensive customer service and Information Technology background.
Starting Hourly Salary Range: $18.95 - $22.23 per hour
Visit our website and apply at: www.showmeboone.com/HR.
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Columbia, MO is a thriving college town and the cultural hub of mid-Missouri, hosting popular events such as the True/False Film Festival, and a diverse art, music, and restaurant scene. Columbia is the fourth most populous and fastest-growing city in Missouri with an estimated 126,254 residents in 2020. Resting upon the forested hills and rolling prairies of Mid-Missouri near the Missouri River valley, outdoor enthusiasts can enjoy the surrounding Rock Bridge Memorial State Park, Mark Twain National Forest, and Big Muddy National Fish and Wildlife Refuge, in addition to hiking over 278 miles of our local trails! Many popular destinations are a short drive away, including the Capitol of Jefferson City, the Lake of the Ozarks, Saint Louis, and Kansas City all within a two-hour drive or less.
