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Duties
This position is located within the Department of the Interior, Bureau of Trust Funds Administration, Trust Operations - Information Resources & Trust Records, located in Albuquerque, NM.
At the full performance level (GS-9) the major duties of this position include, but are not limited to the following:
- Reviewing and responding to customer requests to resolve issues.
- Providing technical support and troubleshooting to assigned computers and/or networks.
- Installing computer software.
- Maintaining computer systems and/or computer related equipment (peripherals, etc.).
- Applying IT security methods and protocols.
BTFA has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.
This position is included in a bargaining unit. The Federation of Indian Service Employees (FISE), Local 4524, is the exclusive representative of all employees in this bargaining unit.
Work is typically performed in an office setting where typical risks and discomforts that require normal safety precautions occur; however, some work may occur in research facilities or industrial and/or maintenance areas that may require the use of hardhats, hearing protection, or other protective equipment.
Salary Information
GS-7: $56,763 - $73,796 Per Annum
GS-9: $67,867 - $88,225 Per Annum
First time hires to the Federal government normally start at the lower salary range of the grade level.
This vacancy may be used to fill additional positions as vacancies become available.
This vacancy is also announced as BTFA-6400-25-SV-010(MP) for those applicants who wish to apply and be considered under Merit Promotion procedures.
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Requirements
Conditions of Employment
- You must be a U.S. Citizen.
- You will be subject to a background/suitability investigation/determination.
- You will be required to have federal payments made by Direct Deposit.
- You must submit ALL required documents and a completed questionnaire.
- Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.
Qualifications
Minimum Qualification Requirements:
To qualify for this position at the GS-7 and GS-9 grade levels you must meet either A. Experience OR B. Education AND C. Specialized Experience for the series/grade to which you are applying.
GS-07
- Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
OR
- Education: One full year of graduate level education OR superior academic achievement. All academic degrees and coursework must be from accredited or pre-accredited institutions. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
AND
- Specialized Experience: To qualify for the GS-07, you must possess at least one full year of specialized experience equivalent to at least the GS-05 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience:
- Applying IT and IT customer support principles and methods in resolving customer incidents and updating tracking/ticketing system.
- Communicating, both in writing and in oral presentations, to provide effective technical resolutions to customers.
- Installing, configuring, and testing software and end user devices on customer work stations.
- Configuring, developing, and installing images for enterprise wide computer systems.
- Migrating updated operating system for enterprise wide work stations.
Must meet 3 of 5.
GS-09
- Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
OR
- Education: Master's degree or equivalent graduate degree OR two full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. All academic degrees and coursework must be from accredited or pre-accredited institutions. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
AND
- Specialized Experience: To qualify for the GS-09, you must possess at least one full year of specialized experience equivalent to at least the GS-07 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience:
- Applying IT and IT customer support principles and methods in resolving customer incidents and updating tracking/ticketing system.
- Communicating, both in writing and in oral presentations, to provide effective technical resolutions to customers.
- Installing, configuring, and testing software and end user devices on customer work stations.
- Configuring, developing, and installing images for enterprise wide computer systems.
- Migrating updated operating system for enterprise wide work stations.
Must meet 4 of 5.
Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp
All qualification requirements must be met by the closing date of this announcement.
Education
Education: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide transcripts as proof of meeting the requirements.
Foreign Education: Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4
Additional information
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties.
The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You Will Be Evaluated Based On How Well You Meet The Qualifications Listed In This Vacancy Announcement. Your Qualifications Will Be Evaluated Based On Your Application Materials (e.g., Resume, Supporting Documents), The Responses You Provide On The Application Questionnaire, And The Result Of The Online Assessments Required For This Position. You Will Be Assessed On The Following Competencies (knowledge, Skills, Abilities, And Other Characteristics):
- Accountability
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for this position. You are being evaluated under the Category Rating method, which means, if you are determined to be qualified you will be placed in one of three pre-defined categories. These categories are "Platinum", "Gold", and "Silver". However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "Platinum" category will be identified for referral to the hiring manager and may be invited for an interview. Veterans' preference rules for category rating will be applied.
If you are a status applicant (current career or career-conditional Federal employee or former permanent Federal employee with reinstatement eligibility in the competitive service), or are eligible under a special appointing authority and you are selected under this vacancy, you may be subject to serving a new one-year probationary period.
To preview the application click: https://apply.usastaffing.gov/ViewQuestionnaire/12662144
