This position is for the executive who is a natural problem solver who thinks and plans strategically and has the humility and ability to admit faults and errors. The ideal candidate has experience in organizational change management and will support the digital transformation of city functions and technology integration across the organization to streamline processes, systems, and procedures.
The next
CIO has a track record of achievements in the IT field that includes delivering outstanding customer service, proactively assessing and matching organizational needs with technology solutions, managing cyber threats with a commitment to transparency, and working with end users to feel skilled and competent as new technology is rolled out. The
CIO is a highly organized project manager who will prioritize organizing service delivery to ensure quality communication, workflow, and efficiency across departments.
About the Department and Position: The Information Technology Department provides technical support for all city departments. With 29 personnel, the department provides cost-effective technology, products, and services, which helps improve the City’s ability to serve its community members efficiently. The department operates four major functions:
Policy, Planning, Operations & Administration (PPOA) program; the
Geographical Information System (GIS), the
Infrastructure Technology Solutions (ITS) program, and the
Business Enterprise Solutions and Support program (BESS), which has four support areas, including Client Services, Enterprise Application Development & Support, Enterprise Resource Planning, and Web Services.
Reporting to the Assistant City Manager, the Fayetteville
CIO is responsible for managing a budget of $9M and overseeing the department’s 29 personnel, including four direct reports: Assistant CIO, GIS Manager, IT Business Intelligence Manager, and Infrastructure Technology Solutions Officer. The
CIO also manages programs for cybersecurity, infrastructure upgrades, maintenance and expansion, and project management. The next
CIO will facilitate infrastructure (network deployment, network equipment, and servers) upgrades for City services and expand public access while planning for future upgrades amidst budget challenges. The ideal candidate has depth and breadth in leading community access to technology through municipal initiatives such as high-speed broadband access.
Key Position Priorities
- Facilitate the completion of various pending projects, including the installation of the ERP system, and oversee education, compliance, and accountability of the system within the department.
- Assess the impact of significant budget constraints from the previous year and determine opportunities to meet the department and city’s needs on a reduced budget.
- Build cohesion and unity within the department around the city’s strategic IT vision, goals, and priorities while improving communication within the department, organization, and community through methods that address proactive and accurate communication, use of nontechnical language, and accountability.
- Evaluate opportunities to improve compensation and employee benefits, effective career development, succession planning, and recruitment and retention of skilled personnel while assessing outsourcing options to support efficient and quality service delivery.
- Analyze the department’s approach to cybersecurity and disaster recovery and strategically plan for updates to improve automated protection and perimeter and ensure understanding and compliance across the organization.
