The Communication Specialist will be responsible for communication plans/marketing, dissemination plans of tasks, new policy/procedures, system functionality, and change management. Provides senior-level support to further strategic communication by supporting engagement strategies to communicate the programmatic information to senior-level leadership and coordinate external and internal communications. Will provide recommendations for stakeholder engagement to increase awareness and understanding of issues and requirements by serving as a liaison between multiple business units and said stakeholders.
Responsibilities
- Assist with and compose technical documents, including user manuals, training materials, installation guides, proposals and reports
- Coordinate with internal stakeholders regarding knowledgebase development, process improvements, change management and communications initiatives
- Contribute to the development of KPIs and SLAs
- Lead the creation, development, and/or maintenance of effective communication strategies
- Interpret research and analyze information from various sources
- Leads the creation, development, and/or maintenance of effective communication strategies.
- Coordinates external and internal communications flow (memos, newsletters etc.)
Qualifications
- Must be a US citizen
- Must be able to obtain a Public Trust clearance
- Bachelor's degree or higher in any discipline
- Minimum of five (5) years of specialized experience to include performing presentations of research analysis and coordination with internal and external stakeholders or like complexity.
- Experience managing multiple projects concurrently in a Contact Center environment or similar setting
- Knowledge of KPIs and SLAs
- Ability to demonstrate knowledge of current principles, practices, and techniques of oral and written communications
- Ability to work independently and efficiently
- Must know office management principles, practices, and procedures and have excellent written and oral communication skills
- Knowledge of working with internal stakeholders to ensure all operational systems are continuously evaluated for operational synergy between internal units
- Knowledge of coordinating with internal stakeholders regarding knowledgebase development, process improvements, change management, and communications initiatives
- Knowledge of communicating plans, programs, and pending systems changes
- Knowledge to assist with and composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports
- Ability to demonstrate knowledge of current principles, practices, and techniques of oral and written communications
- Ability to communicate effectively both orally (in groups and one-on-one) and in writing
- Ability to work independently and shall have demonstrated the ability to efficiently interpret research and analyze information from various sources
- Must have knowledge of office management principles, practices, and procedures, and have excellent written communication skills.
Pay Range
USD $110,000.00 - USD $125,000.00 /Yr.
EEO
PCI Federal Services (PCIFS) and its subsidiaries is an equal-opportunity employer. PCIFS does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.
Preference may be extended to qualified Native American Indian candidates
in accordance with applicable federal law.
