Outreach and Engagement Assistants
Job ID: 107891
Location: H3S-Community Development
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, April 16, 2025.
PAY AND BENEFITS
Annual Pay Range: $52,203.83 - $65,833.47
Hourly Pay Range: $25.097997 - $31.650705
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Positions are classified as Human Services Assistants.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation! This means you have access to vacation leave at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
Are you passionate about making a real difference in the lives of individuals experiencing housing instability? Clackamas County Health, Housing & Human Services (H3S) is seeking dedicated Outreach and Engagement Assistants to support the implementation of Medicaid Demonstration Measure 1115. This role is vital in helping individuals access Medicaid-funded eviction and homelessness prevention programs, ensuring that those in crisis receive the assistance they need.
At Clackamas County H3S, we are committed to making a meaningful impact in our community by providing essential services to individuals facing housing instability. As an Outreach and Engagement Assistant, you will be part of a team that values diversity, equity, and inclusion while fostering a supportive and collaborative work environment. You can engage directly with vulnerable populations, helping them navigate complex systems to access life-changing resources. These roles offer the chance to build valuable skills in trauma-informed care and eligibility assessment while contributing to a mission-driven organization that prioritizes the well-being of those we serve.
As an Outreach and Engagement Assistant, your primary responsibilities will include conducting phone and in-person assessments to determine eligibility for Medicaid-funded eviction and homelessness prevention programs. You will engage with individuals in crisis, ensuring they feel heard and supported throughout the assessment process. You will also be responsible for collecting and documenting client information in a secure database, collaborating with program coordinators and caseworkers to ensure accurate eligibility determinations, and providing clients with essential resources and information on available support services.
The ideal candidates for this role are dedicated professionals committed to serving vulnerable populations. They will have experience working with individuals facing housing instability and understand the importance of trauma-informed care in client interactions. Your ability to communicate effectively and build trust with people from diverse backgrounds will set you apart, as does an unwavering commitment to diversity, equity, and inclusion. Being detail-oriented, managing data precisely, and maintaining strict confidentiality when handling sensitive information are key components for success in these roles. Additionally, the ideal candidates thrive in fast-paced environments, balancing independent responsibilities with teamwork and collaboration.
We want to hear from you if you are compassionate, detail-oriented, and committed to helping individuals in crisis. Apply today to join a team dedicated to housing stability and community well-being.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of two (2) years of related experience working with vulnerable populations, particularly individuals experiencing homelessness or housing instability, that would provide the required knowledge and skills to perform the responsibilities of this position
• Demonstrated commitment to diversity, equity, and inclusion, with an understanding of systemic inequities and their impact on marginalized communities
• Proficiency in data collection and documentation, with experience using database systems or case management software
• Proficiency in Microsoft Office Suite (including Outlook, Teams, etc.)
• Knowledge of trauma-informed care principles and ability to apply them effectively in client interactions
• Ability to work independently and collaboratively in a fast-paced, high-pressure environment, prioritizing tasks and managing time effectively
• Strong communication and interpersonal skills, with the ability to establish rapport and build trust with clients from diverse backgrounds
• Sensitivity to confidentiality and privacy concerns, with a commitment to upholding ethical standards and maintaining client confidentiality at all times
Preferred Special Qualifications/ Transferrable Skills:*
• Experience working in a Medicaid eligibility, social services assessment, or other service screening role
• Familiarity with eviction prevention and/or homelessness prevention programs
• Proficiency in a second language, particularly Spanish, to better serve diverse community members
• Training or certification in trauma-informed care practices
• Knowledge of state and federal regulations related to Medicaid and housing assistance programs
Pre-Employment Requirements:
• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for county business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
*For veterans qualified for Veterans, Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to the following:
• Conducts assessments, engages with clients, and explains eligibility. Conduct phone and in-person eligibility assessments for individuals seeking assistance through Medicaid eviction and homelessness prevention programs.
• Engage with clients using a trauma-informed approach, demonstrating empathy, sensitivity, and respect for their unique circumstances and experiences.
• Utilize a DEI lens in all interactions and decision-making processes, ensuring equitable access to services and addressing any barriers or disparities marginalized communities face.
• Collect and accurately document relevant client information in the designated database system, adhering to confidentiality and data protection protocols.
• Collaborate with program coordinators and caseworkers to review assessment findings and determine eligibility for program enrollment.
• Provide information and resources to clients regarding available support services, community resources, and additional assistance options.
• Participate in ongoing training and professional development activities to enhance knowledge of trauma-informed care practices, DEI principles, and program eligibility criteria.
• Maintain compliance with program guidelines, regulations, and reporting requirements, ensuring accurate and timely submission of documentation and reports.
WORK SCHEDULE
This position work 40 hours per week. Specific hours of work will be discussed with the candidates selected for the positions at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
• http://www.clackamas.us/
• http://www.clackamas.us/onboarding/
• https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.
The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.
https://www.clackamas.us/h3s
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
• https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
• https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
• https://www.clackamas.us/des/jobs.html
• https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
RECRUITING QUESTIONS?
James Callahan, Recruiter
mailto:JCallahan@clackamas.us?subject=RECRUITMENT%20QUESTIONS
To apply, visit https://apptrkr.com/6122620
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