WHY JOIN #TEAMRC
The Animal Services Department is seeking a compassionate and innovated Animal Services Dispatcher to join our team!
Our mission is Creating
PAWsitive Impact by Enriching the Lives of Animals and People. We accomplish this by caring for thousands of animals (domestic and wildlife) annually and working to reunite them with their owners, rehome them, or transfer them to rescue and rehabilitation organizations. We also play an important role in assisting our residents with various animal related concerns.
When you join
TeamRC, you can expect to be working in a fast-paced environment with a dedicated and committed team of staff and volunteers who work tirelessly to protect and serve the animals and people in our community.
You will make a difference!
What You Will Be Doing Here At Team Rc
YOUR IMPACT
You'll Be Responsible For
- Answering and triaging emergency calls from the public and outside agencies; prioritizing calls and dispatching them to the Animal Services Officers.
- Responding to inquiries from the public at the front counter, via email, and RC Responds regarding a variety of animal related concerns.
- Communicating with Animal Service Officers and public safety officials via radio.
- Inputting activity calls, notes, and outcomes into the Animal Center’s software, Chameleon.
- Preparing documents for public records request, administrative hearings, and court cases.
- Maintaining the animal license data base including running renewals, managing online animal licensing program, and entering animal licensing information into the database.
- Participating in the rabies control program by ensuring bite reports, quarantines, and official documents are completed.
- Cashier services; assisting the front office with collecting and processing adoptions, reclaimed animals, stray animals, and owner surrendered animals.
- Researching lost pet databases to reunite pets with their owners.
- Assisting with offsite pet licensing clinics.
BEST FIT
This Position Might Be Perfect For You If
- You share the Animal Center’s values:
R - Resilience in overcoming obstacles to rescue, rehabilitate, reunite and rehome animals.
C - Compassion to provide above and beyond care for the animals and people we serve.
A - Achieving goals to lead, advance, and promote the highest standards in animal welfare.
C - Commitment to enhance community partnerships, public safety and humane education.
- You have excellent customer service and communication skills.
- You are great at multitasking.
- You have the ability to work with people with different personalities and emotional states.
- You are compassionate and empathetic for people and their pets.
- You are a problem solver and enjoy working with the community to solve their pet related concerns.
- You are detailed-oriented and have a knack for remembering people, addresses, and past calls.
- You have an animal care and control background and/or experience dispatching for an enforcement agency.
- You realize weekends and evenings shifts come with the job.
For more information about this position please visit the job description here.
Application Deadline: Tuesday, April 22, 2025
Tentative First Interview: May 7, 2025
- Subject to change at the discretion of the personnel officer**
ARE YOU QUALIFIED
Education And/or Experience
Education equivalent to graduation from high school. Six months of public contact and recordkeeping experience; working with domestic animals in a veterinary hospital, clinical setting or other animal services facility is desirable.
Knowledge, Skills And Abilities
Standard radio or telephone communication receiving and transmitting equipment; modern office procedures, equipment and techniques, including principles of recordkeeping and automated information systems; correct English usage, spelling, grammar and punctuation; customer service techniques; animal care services; perform routine clerical work; meet and deal tactfully and effectively with the public; prioritize calls; effectively communicate with and elicit information from upset and/or irate citizens; respond to requests and inquiries for information regarding animal services; work independently in the absence of supervision.
Licenses, Certificates, And Special Requirements
Ability to work various shifts, including evenings, weekends and holidays, as needed.
WHERE DO YOU GO FROM HERE
All applicants are required to apply online at www.cityofrc.us.
Closing date is 5:00 pm on April 22, 2025 or until a sufficient number of applications have been received.
Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to completed application form as supplemental information and will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. All candidates will be notified of their application status by email throughout the recruitment process. Candidates invited to compete in the examination process, who successfully pass the examination process, will be place on an eligibility list. The candidate on the eligibility list who most closely meets the requirements of the City may be selected to receive a final offer. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.
Successful Candidates Shall Be Required To
- Pass a reference and background verification. References will not be contacted until a mutual interest has been established; and
- Provide proof of a valid California driver's license and be insurable; and
- Pass a pre-employment medical exam which includes a drug/alcohol screening.
If hired, candidates must complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States.
The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee's Form I-9 to confirm work authorization. For additional information regarding E-Verify, the Federal Government's online employment eligibility verification system, please visit www.uscis.gov.
Disclaimers
The City of Rancho Cucamonga is an Equal Employment Opportunity, Affirmative Action Employer. In addition, the City of Rancho Cucamonga abides by a nepotism policy which may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act, please click here (Download PDF reader). There is a no smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Careers@CityofRC.us. Applicants may wish to visit the City's official website at www.cityofrc.us for more information.
- Retirement – California Public Employee's Retirement System (CalPERS)
- Medical - $1,325 per month City paid. (Effective the first full-pay period in December 2024, City-paid medical increases to $1,375)
- Dental – City paid
- Vision – City paid
- Deferred Compensation – City will match up to $50 per month and 1% of monthly base salary per month
- Life Insurance - $30,000 City paid
- Vacation - 80 hours per year increasing to 180 hours after 15 years of service. Buyback option of up to 160 hours per fiscal year.
- Holidays - 14 paid holidays, including three discretionary holidays
- Sick leave - 120 hours per year
- Personal Leave – 40 hours of sick leave or vacation time may be used for personal leave per fiscal year
- Bereavement Leave - 80 hours of paid bereavement leave as needed and an additional 40 hours if leave is related to specific relatives outlined in the MOU.
- Tuition Reimbursement - $3,300 per fiscal year
- Long-Term Disability (LTD)- City paid
- Flexible Spending Account (FSA)- Medical and Dependent Care available
Additional Team RC Perks
- Flexible work schedule
- Remote work
- Bring your dog to work
- Baby on board
- Dress for your day
- RC cares
- Payroll deduction for Camp Cucamonga Summer Camp
- Lunch and learns
- Corporate discount rate at 24 Hour Fitness
- Access to our on-site gyms at City Hall and Public Works (equipment includes treadmills, weights, Peloton bikes, elliptical etc.)
- Jet Dental – an onsite dental service
- Employee Assistance Program (EAP)
- Employee wellness and development programs – Take your kid to work day, Health Fair, Staff development day, Leadership academy, Take your co worker to work day, Know your numbers)
- City tour
- New employee Mixer and welcome basket
- Employee activities committee
01
Briefly explain how your education, experience, and training has prepared you to be an Animal Services Dispatcher.
02
What information would you provide to a caller who found a bat?
