Program Assistant

City of Killeen, Texas • Full-time • Killeen, TX, US • 4d ago

Job Description

Under the general supervision of the Program Coordinator, performs a variety of duties

necessary for the evaluation and marketing of animals for adoption and the development of

rescue contacts and transfer of animals to rescue organizations and helps to maintain and

support an active volunteer and foster program that will reduce the number of animals

euthanized. Promotes humane care of animals through education and humane, pro-active

animal services programs committed to preventing the suffering of animals and ending pet

overpopulation. Provides support in Animal Services for the creation, coordination, organization,

and publicity for animal services programs, outreach, and adoption various events.

Essential Duties

Essential Duties And Responsibilities

Serves in a supportive role to the Program Coordinator.

Showcases and promotes animals using social media, takes videos and photographs, and

utilizes concepts of graphic design to create marketing materials and content. Includes post

adoption follow-up with adopters, pet owners, and rescue partners.

Performs intake activities including collecting and inputting animal data into the department

records system, administered pet vaccinations, and conducts preliminary health examinations

and behavior evaluations when necessary.

Interacts with the public and provides excellent customer service during adoption events,

educational outreach, themed events, promotions, and foster recruitment initiatives.

Completes various clerical duties by assisting customers and answering questions; maintaining

records and collecting data; utilizes shelter records system; ensuring forms and documents are

safeguarded, complete, and accurate.

Coordinates with other departments on outreach/campaign development and recruitment;

coordination with sites for outreach campaigns; completing research as needed; processing

various documents and applications; collecting and recording payments; preparing various

reports; and handling cash and adoption paperwork and registration documents as approved by

management.

Assists in implementing marketing strategies to increase adoption numbers and contributes to

educational programs relating to animal welfare and safety.

Helps recruit and develop relationships with animal rescue contacts and organizations, with the

goal of increasing the shelter’s life release rate by transferring animals to these groups.

Further assists this goal by coordinating transport services with volunteers and other entities.

Assists in coordinating an effective pet foster program. Accepts, reviews, and submits volunteer

and foster applications. Effectively and professionally communicates with foster program

participants and makes appointments, manages schedules, and ensures compliance with foster

program protocol.

Participates regularly in or plans, or schedules various events. Assists in the transport of

equipment, the set up and tear down of event supplies, and arranges and helps to oversee the

safe transport of animals to and from events.

Participates with and supports the Veterinarian Technician, assists in the transport of animals to

groomers, veterinarian appointments, rescue groups, or other locations as needed.

Maintains accurate records of rescued animals and communications made in attempt to get an

animal placed.

Performs regular walk through of kennel facilities to stay current on shelter population, performs

assessments for animals in need of placement.

Assists customers in making pet selections, serves as adoption counselor, accurately and

professionally answers questions and inquiries, assists individuals seeking lost pets or

adoptable animals, responds to public inquiries regarding animal care and humane treatment of

animals.

Assists in the preparation and completion of grant applications related to reducing pet

overpopulation and increasing positive outcomes for animals. Collects data, various content,

and reports necessary for fulfilling grant obligations.

Required Minimum Qualifications

EDUCATION AND EXPERIENCE:

High School Degree or GED; and
Six (6) months experience in event planning.

Knowledge, Skills, And Abilities

Treat all animals humanely, with compassion and concern, both on and off the

job and convey these values to others.

Assist in the office with preparation of required paperwork and assist and support

kennel staff with the care of animals.

Provides microchip services for citizen pets and pets at the facility. Includes

scanning, implanting microchips, and facilitating microchip registration

paperwork.

Be able to understand and clearly explain Killeen Animal Services’ mission,

needs, and services to the public and rescue groups, and other entities as

required.

Safely, confidently, and humanely handle various types, sizes, and

temperaments of animals.

Learn and abide by appropriate procedures and SOPs for caring for and

treatment animals.

Use computer programs, including shelter database, Word, Excel, PowerPoint,

Publisher, etc. to track and accurately record various information and data.

Maintain positive relationships with rescue partners and be able to effectively

submit required information needed to secure rescue placements for animals…

Work independently, be self-motivated, and be able to multi-task while following

direction.

Demonstrate ability to work in a professional manner with others in a fast paced,

complex and ever-changing environment.

Understand and follow oral and written instructions in a timely manner.
Communicate effectively and professionally (written and verbal) with the public

and provide excellent customer service.

Apply sound and independent judgement in a variety of situations in accordance

with established policies and procedures.

Exercise tact and good judgement to establish and maintain effective working

relationships with other staff, volunteers, community service workers, students,

rescue groups, fosters, members of the public, and others encountered in the

course of work.

Special Requirements

Must possess a valid driver's license or obtain one by date of hire.
Must have a Texas Driver's license within 6 months of hire.

Supplemental Information

PHYSICAL DEMANDS

While performing the duties of this job, employees are regularly required to use hands to finger,

handle, feel or operate objects, tools or control; and reach with hands and arms. The employee

is regularly required to stand, walk or sit; talk or hear; stoop, bend, kneel, crouch or crawl. The

employee must regularly lift and/or move animals or objects up to 50 pounds and frequently over

100 pounds.

WORK ENVIRONMENT

Employees regularly work on slippery and uneven surfaces and are exposed to loud noise,

odors and dirt. Employees are routinely exposed to dangerous, injured or diseased animals;

fecal matter, blood and other hazards; and to various cleaning chemicals. Work requires

contact with sick,

At City of Killeen, we are committed to your health and well-being. We are proud to provide you and your family with valuable and significant benefits.

We all work together to make City of Killeen a success, and our teamwork extends to your benefits. Your health and well-being are important to us, so we provide benefit options to make your and your family’s lives better. Together, let’s invest in you.

The City of Killeen offers the following Benefits to full time employees: