Customer Service Representative - R20478

Sarasota County Government • Full-time • Englewood, Florida, United States • from $19.09 / hour • 7h ago

Start Here. Grow Here. Stay Here.

Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position! As a library assistant for our Elsie Quirk Library, you will stand as the direct point of contact for customers, resolving routine questions or problems, and referring more complex issues when necessary. All employees participate in setting unit, library, and system goals, contribute to decision making, and evaluate the team's progress. Many Voices, One Team. This full-time position starts out paying $19.09/hr with countless opportunities for both growth and development, and an understanding that we love to promote from within!

About the Position

In this role, you will...

Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers.
Assist at all library service locations and stations.
Offer directional and service-related information to users.
Assist library users in person, by phone, or electronically.
Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items.
Perform routine equipment cleaning and maintenance.
Sort and shelve materials and maintain an orderly arrangement of materials.
Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.

About the Schedule

Work Hours:

Full-Time, 40 hours per week.
Must be available, Monday - Saturday: 8:00 a.m. - 8:00 p.m.
Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

Location Hours:

Monday and Wednesday: 10:00 a.m. - 8:00 p.m.
Tuesday and Thursday: 10:00 a.m. - 6:00 p.m.
Friday and Saturday: 10:00 a.m. - 5:00 p.m.
This location is not currently open on Sundays; however, this is subject to change.

About You

Minimum Qualifications:

High School Diploma or equivalent education.

Preferred Qualifications:

One year of experience in a clerical or customer service environment, preferably in a library setting.
Bilingual in Spanish.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Fingerprint Screening: This position is subject to a mandatory fingerprint-based background check per applicable federal, state, and/or local laws. The screening will be used to verify criminal history and other relevant information as permitted by law. An applicant who fails to pass a required screening may be disqualified from employment.

About Everything Else

Starting Pay Rate: $19.09/hr

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
For more information about employee benefits, please click this link or visit SCGov.net for additional information.
Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

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