Application Limit: To ensure a thorough and efficient review process, this job posting will close after the first 50 applications received. We encourage you to apply early to be considered.
Process & Timeline
Applications Close: March 29, 2026 at 11:59 PM
Application Review: April 10, 2026
Anticipated Internship Start Date: June 15, 2026
Anticipated Internship End Date: August 21, 2026
Compensation — Varies Based on Education Level
- Freshman or Sophomore: $19.57/hour
- Junior or Senior: $21.17/hour
- Graduate Student: $24.77/hour
Average of 25–29 hours per week; final schedule will be discussed with the supervisor.
About the Internship
The City of Hillsboro is accepting applications for a Utility Billing Finance Tech Intern within our Finance Department’s Utility Billing Division.
This internship offers hands-on experience in municipal finance operations with a strong customer service focus. The selected intern will support day-to-day utility billing functions while gaining exposure to public sector financial systems, account management processes, and customer-facing service delivery.
The Utility Billing Division interacts with every department across the City and serves more than 30,000 utility customers. The team manages customer accounts, billing, payment collection, reconciliation, and business license processing, while also helping educate community members about available assistance programs and resources. This role offers a unique opportunity to see how financial operations, customer service, and community support come together in local government.
This is a great opportunity for a student interested in finance, accounting, business, or public administration who wants to better understand how local government services are delivered and supported behind the scenes.
For more detailed information about the duties, responsibilities, and minimum qualifications associated with this role, please review the official job classification: Intern
What You’ll Be Doing This Summer
- Perform routine technical-level utility billing support work
- Assist with customer service inquiries by phone, in person, and email
- Support utility account creation, maintenance, and service changes, including starting and stopping services
- Assist with billing, payment collection, and account reconciliation
- Learn and support the business license process for new and renewing businesses
- Research basic account discrepancies and help identify solutions
- Assist with updates to division policies and procedures
- Potentially select and complete a small process improvement project, based on division needs and intern interest
The Ideal Candidate
- Has a strong interest in front line level finance, accounting, business processes, or public administration
- Demonstrates strong customer service skills
- Is comfortable interacting professionally with customers by phone, in person, and email
- Shows attention to detail and accuracy in their work
- Has basic computer proficiency and comfort learning new systems
- Communicates clearly and professionally
- Enjoys problem-solving and learning how processes work in a real-world setting
- Works well independently and as part of a team
Preference may be given to students currently pursuing an undergraduate degree in a relevant field of study.
Minimum Qualifications
- Must be enrolled in an educational institution (secondary or post-secondary), or have graduated within the last three months
Learning Opportunity
This internship is designed to provide exposure to:
- Utility billing operations within a municipal government setting
- Public-facing customer service and problem-solving
- Billing, payment collection, and reconciliation processes
- Business license administration
- Process documentation and process improvement
- How local government supports community members through financial assistance and service programs
By the end of the internship, a successful intern will have gained practical experience helping customers troubleshoot service needs, supporting the beginning stages of the business license process, and contributing to procedural documentation that supports division operations.
Internship Classification Summary
The principal function of this class is to provide a learning opportunity to students interested in working in a public service field. This position can include analytical and administrative services in support of department and city-wide programs and projects related to a student's area of study. Incumbents, as assigned by position and supervisor, may be responsible for performing project research and recommendations; preparing information and/or supporting documents for meetings or projects; maintaining databases; providing technical assistance; participating in community outreach; and facilitating internal and/or external customer service. This position will perform work under the supervision and direction of an assigned supervisor.
City of Hillsboro Core Values
Employees at the City of Hillsboro are expected to exemplify behaviors consistent with our Core Values:
- Excellence in Public Service
- Respect for Diverse Voices and Ideas
- Responsiveness in Customer Service
- Tradition of Reliability
- Stewardship of the Public Trust
- Leadership with Ethics and Integrity
- Culture of Teamwork and Communication
- Emphasis on Innovation
Commitment to Equity
Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.
Additional Information
Anticipated Work Schedule
This internship is available Monday through Friday. The anticipated schedule is approximately Monday, Wednesday, and Friday from 8:00 AM – 5:00 PM though the exact hours may vary based on the intern’s availability and department needs. Alternative schedules, such as five days, Monday – Friday, 8:00 AM – 1:00 PM, may also be considered. Final schedules will be discussed and mutually agreed upon with the selected candidate.
Application Guidelines
- Apply early: This recruitment will close after the first 50 applications are received.
- Complete your application: Ensure all sections are filled out thoroughly and accurately.
- Highlight your relevant skills: We encourage applicants to share examples that demonstrate customer service, attention to detail, communication skills, and interest in finance, accounting, business, or public administration.
