Customer Service Assistant

City of North Richland Hills • Full-time • North Richland Hills, Texas, United States • $38.71k - $46.44k / year • 6h ago

The purpose of this position is to assist customers with the permit and application process. This is accomplished by accepting and reviewing various types of applications, verifying information, entering information into the database, providing administrative support and customer service, and registering contractors within the City. Other duties include assisting with Construction Code Appeals Board meetings, preparing meeting minutes and interacting with other City employees and citizens. Qualified candidates who possess an ICC Permit Technician Certification may also review and issue certain types of permits. This position does not provide direction to other employees.

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

As a full-time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

· High School Diploma or Equivalency

· Two years’ general clerical experience with one year of direct customer service experience.

· ICC Permit Technician Certification preferred or achieved within one year of employment.

· Obtain a Notary Public Certification within three months of employment if required by supervisor.

· Valid Texas Class C Driver’s License.

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