Provides direct administrative support to the Child Support Establishment, Enforcement and Legal Units.
CLASS DESCRIPTION
Performs intermediate technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing clerical and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records; preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording, and storing data. Work at this level may also include independent responsibility for a routine clerical process.
#1 Court-Legal Processes:
- Prepares and reviews petitions for contempt and show cause orders.
- Coordinates hearing dates with the circuit court.
- Monitors cases for service.
- Files requests for defaults for establishment and modification cases using MDEC.
- Files requests to re-issue when necessary.
- Monitors case for MD rule 2-507 notices and filing motions to defer dismissals when appropriate.
- Serves as Back-up to the court Liaison and assists in preparing cases for court in the absence of. As the backup, there are times when attendance to court is necessary to take payments, testify, and provide information from CSMS and prepares subpoenas as requested by counsel for the agency.
- Generates and electronically files requests for order of defaults.
#2 Clerical Process:
- Reviews modification requests to determine if all required documentation has been provided and makes determination if the case is to be moved forward, based on Agency’s established procedures.
- Manages and maintains files referred from the Legal, Establishment and Enforcement units, as the result of a modification of the court order or a case re-open.
- Sends all necessary correspondence to the parties and / or the out of state jurisdiction.
- Sends/emails modification packets to clients. Correspondence with clients to retrieve modification packets back in complete format.
- Upon attorney review and provided feedback, mails modification letters to customers indicating approved or denials by the attorney.
- Updates appropriate log and scan documents to S Drive.
- Logs and tracks complaints out for service. Primary tasks to include receiving new court orders, modified orders, pro-se orders then scanning them to the case, pulling case files to back them up and assigning those orders appropriate to establishment or enforcement workers.
- Follows up on unserved contempts and modification complaints/petitions by locating the unserved party to have them re-issued.
- Generates and completes the NCP’s genetic testing packet that is forwarded to the case specialists in the Establishment Unit if applicable.
#3 Case Maintenance:
- Monitors legal unit’s proxy email and forwards/uploads documents to the appropriate worker.
- Processes mail in CSMS and assist in obtaining and requesting High School Verification Forms
#4 Administrative:
- Prepares and edits correspondences, reports, charts, forms, graphs, schedules, and other assigned related clerical and support services as needed which includes but not limited to working the front desk and or/front desk at the courthouse.
High School diploma or GED and three years of related experience, or equivalent combination of education and experience.
