Part Time Guest Services Specialist I

City of Anaheim • Interim • City of Anaheim, CA • $19 - $25 / hour • 3w ago

The Anaheim Convention Center is seeking a dynamic and team oriented Part Time Guest Services Specialist I to join the team. The Part Time Guest Services Specialist I is the frontline representative for the department, providing receptionist support to customers in-person and over the telephone, and performs various clerical duties as assigned to support the Administrative Operations of the department.

Ideal candidates will possess a minimum of one (1) year of experience involving public contact and heavy telephone and receptionist duties; and performing general clerical work. Prior experience in a convention center or similar type venue is highly desirable.

Competitive candidates will possess:

A minimum of 20 hours of availability Fridays, Saturdays, & Sundays between hours of 5:00am - 12:00am. Ideal candidates will also be available to be scheduled Mondays through Thursdays, from 5:00am-12:00am.
Customer service experience within a fast-paced office environment and assisting a high volume of customers in person and over the telephone with multiple lines
Ability to multi-task and exercise good judgment
Ability to work well in a team, possessing a friendly and engaging personality with a helpful and enthusiastic attitude; eager to problem solve and assist others
Proficiency in Microsoft Office applications (Outlook, Word, Excel)

This is a part time position averaging 20 hours per week. A minimum number of hours is not guaranteed. Candidates must be available to work nights, weekends, and holidays.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. To view the complete job description, please click HERE.

Provide guest services for the Convention Center by responding to requests for information and services, direct guests and/or tenants to appropriate area.
Operate telephone switchboards and systems to advance and complete connections.
Act as a receptionist to the public, take and respond to a high volume of phone calls, screen inquiries, take messages, and answer questions requiring an understanding of policies and procedures of the work unit and/or give information on scheduled events and other activities.
Gather information pertaining to department activities to stay informed on Anaheim happenings and upcoming events.
May type general correspondence, reports and forms using good judgment.
Copy, collate, staple and otherwise bind a variety of materials.
Fold, staple, stuff and stamp materials for bulk mailings.
Call for telephone repair service when needed.
File into and retrieve materials from established filing systems.
Open, sort mail, collect and distribute parcels.
Assist in maintaining record of lost and found items.
Operate a variety of office equipment such as a photocopier and scanner, facsimile machine, voice mail system, and personal computer using related software.
Perform related duties and responsibilities as required.

An equivalent combination of experience and training sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Experience: Performing general public contact, telephone/receptionist duties is desirable.

Knowledge of: English usage; basic record keeping methods; business telephone etiquette; city department operations in order to direct service requests to the appropriate source; basic math.

Ability to: Speak clearly and distinctly and use appropriate telephone etiquette techniques while working a reception area; interact with a wide variety of clientele while retaining a professional work environment; operate a personal computer; make simple arithmetic calculations; operate a telephone switchboard; understand pertinent procedures and functions quickly and apply them under moderate supervision; establish and maintain effective relationships with those contacted in the course of work.

***** IMPORTANT APPLICATION INFORMATION AND INSTRUCTION *****

This is a part time position usually averaging 20 hours per week. A minimum number of hours is not guaranteed. Candidates must be available to work nights, weekends, and holidays.

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, March 13, 2026 at 5:00PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer