Utility Billing Clerk - Part-Time

City of DeSoto • DeSoto, TX • $37.16k - $54.26k / year • 2w ago

Our Core Values
  We LOVE DeSoto
  •L- We lift up our community
  •O- We take ownership of our collective performance
  •V- We value and respect all employees
  •E- We empower employees to grow

The purpose of this position is to provide customer service to callers and visitors to the department. This is accomplished by greeting customers; answering questions and providing assistance; researching information; completing forms; taking payments for services; entering payments; processing monies for deposit; and completing related clerical tasks. Additional duties may include working with utility readings to provide accurate usage and documentation regarding charges; reviewing and analyzing billing reports; assisting with reporting processes; submitting work orders to review unusual usage or revenue; reviewing and taking action on exception reports; identifying meters for re-read; and reviewing disconnect information; processing documents; opening and distributing mail; contacting customers; filing; and referring customers to other departments

Provides customer service to the public by greeting visitors and responding to requests; providing directions; researching general information; receiving payments; and researching accounts.
Processes payments by entering information and data; calculating bills; posting transactions; verifying monies received; balancing funds; and preparing bank deposits.
Assists callers and visitors by answering the phone; taking messages; and referring callers to the appropriate individuals or department.
Submits work orders for investigation by reviewing reports for unusual usage; reviewing revenue trends; analyzing meter reports; assisting with preparation of regular reports; ensuring reporting accuracy; printing reports for review; and discussing with technicians.
Identifies inactive accounts by reviewing account status information; and submitting work orders for disconnection.
Completes the billing review process by searching for high and low usage; identifying meters for re-read, printing exception reports, entering technician readings.
Maintains documentation by processing information, filing and storing data.