Technology Service Manager

City of North Richland Hills • Full-time • North Richland Hills, Texas, United States • $95.58k - $104.63k / year • 20h ago

The Technology Services Manager provides leadership and operational oversight for the City’s Technology Services Technicians, Help Desk operations, and end-user technology services. This role is responsible for staff development, efficient incident and service management, collaboration across technology teams and other departments, and continuous improvement of customer service delivery and digital workplace technologies in alignment with the City’s goals and security standards.

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

As a full-time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

Bachelor’s degree in information technology or related field. OR
Equivalent combination of education and progressively responsible experience in IT service operations.
Minimum of 6 years of progressive experience in IT technical support and end-user technology services. AND
Three years in managerial or supervisory capacity.
Prior experience managing service desk operations is preferred.
Proficiency in managing service desk ticketing platforms, endpoint management and mobile device management solutions preferred.
ITIL Foundation, Comp TIA A+, Network+ preferred.
Must be able to pass a standard background check, as well as a background check through the FBI Criminal Justice Information Services (CJIS) and a drug screen.
Valid Class C Driver License.

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