Description
3% increase on June 19, 2026
The
City of Anaheim Planning and Building Department is seeking a detail-oriented, customer-service driven
Licensing Specialist for its Business License Division. The Licensing Specialist performs highly complex clerical, accounting, and customer service duties. Examples of duties include processing business license applications (also known as business tax input forms), collection and processing of fees and taxes, and reconciliation of daily transactions.
Candidates must possess journey level clerical experience involving heavy public contact (customer service) and clerical functions. Strong candidates will have sound financial business accounting experience, accurate processing and reconciliation of high dollar transactions, and high volume customer interactions.
Ideal candidates will have prior experience in processing permits, licenses, fees, and taxes in a municipal government agency utilizing city/state ordinances, codes, laws, rules, and regulations affecting business licenses and regulatory permits. Bilingual competency highly desirable.
Essential Functions
Below are the main duties of a Licensing Specialist.
You can review the full job description by clicking on this link.
- Input and ensure all business license applications are accurate and complete; ensure all pertinent questions are asked of each applicant to avoid issuing incorrect or illegal business licenses
- Remain current on all City Ordinances, and other city, state and municipal codes, laws, rules and regulations affecting Business Licenses and Regulatory Permits
- Answer detailed questions regarding the City's Business License Program
- Collect and process all fees associated with Business License Tax, Regulatory Permit Fees, and TOT (Transient Occupancy Tax)
- Once per month, verify TOT figures; send billings to establishments if monies due the city; maintain complete and accurate files to support the billing process
- On a monthly basis, prepare a report of unpaid TOT for the Audit Division and Code Enforcement; ensure notices are sent to businesses
- Operate a wide variety of office equipment including a personal computer, FAX, 10-key, and copier/scanner; perform high volume payment transactions including check and credit cards
- Perform related duties and responsibilities as required
Qualifications
Experience and Training Guidelines: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:
Experience: Candidates must have experience in performing journey level clerical work including heavy public contact (customer service) and clerical functions.
Knowledge of: Candidates must be able to demonstrate knowledge of modern office procedures; English usage; business math; standard clerical accounting office equipment; clerical accounting record keeping methods; personal computers; financial transactions and reconciliation.
Ability to: Candidates must be able to accurately process a high volume of business licenses and permits; accurately balance receipts; learn City Ordinances associated with Business License; maintain accurate records; operate a computer accurately using associated software; understand pertinent procedures and functions quickly using good judgment, interpret and apply procedures to a variety of circumstance with immediate supervision, deal professionally and diplomatically with a wide variety of individuals; take decisive action; establish and maintain effective relationships with those contacted in the course of work;
keyboard at a net corrected speed of 50 words per minute from clear copy.
License/Certification Required: Possession of a valid California Driver’s License by date of appointment.
Physical Conditions: Work is performed in an office environment utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, and may twist, reach, bend, crouch and kneel. An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted until
Monday, June 29, 2026, at 5:00PM.
Applicants are encouraged to apply early. Applications will not be accepted after this deadline.
The selection process includes, but is not limited to, a skills assessment and oral interview.
Candidates must be specific and complete in describing their qualifications for this position. Stating "See Resume" is not an acceptable substitute for a completed application. Failure to state all pertinent information may lead to elimination from competition.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication by any other method.
Equal Opportunity Employer
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time
For additional information about the City's benefits, visit: www.myanaheimbenefits.com
RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.
To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates
01
The following Supplemental Questionnaire is part of the examination for this position and will be used to evaluate your qualifications. Based upon the application and responses to the supplemental questionnaire, the best qualified candidates will be invited to participate in the recruitment process. Please read each question carefully and provide a thorough and complete response, detailing your education and work experience. Failure to fully detail all experience or stating experience in response to the supplemental questions but not listing the experience in the application, copy/pasting information, or responses such as "See Resume" or "See Application" will result in your application not being considered. You will not have an opportunity to provide additional information if your application is not selected to proceed in the recruitment process, so you should be sure to detail all relevant education and work experience within your application and supplemental questionnaire. Do you understand this requirement?
02
How many years of journey level clerical experience do you possess involving heavy public contact (customer service) and clerical functions?
- None
- Less than 1 year
- At least 1 year, less than 2 years
- At least 2 years, less than 3 years
- At least 3 years, less than 4 years
- At least 4 years or more
03
Please describe in detail your journey level clerical experience involving heavy public contact (customer service) and clerical functions. Please include in your response the employer name, years of experience, and duties you performed. If none, type N/A.
04
Do you possess strong experience in financial business accounting, accurate processing and reconciliation of high dollar transactions, and high volume customer interactions?
05
Please describe in detail your experience in financial business accounting, accurate processing and reconciliation of high dollar transactions, and high volume customer interactions. Please include in your response the employer name, years of experience, and duties you performed. If none, type N/A.
06
What is the dollar amount that you processed and performed reconciliation on average?
- None
- Up to $500
- More than $500, less than $1,000
- More than $1,000, less than $5,000
- More than $5,000, less than $10,000
- $10,000 or more
07
Do you have prior municipal government experience in processing permits, licenses, fees, and taxes utilizing city/state ordinances, codes, laws, rules, and regulations affecting business licenses and regulatory permits?
08
Please describe in detail your municipal government experience in processing permits, licenses, fees, and taxes utilizing city/state ordinances, codes, laws, rules, and regulations affecting business licenses and regulatory permits. If none, type N/A.
09
Please select all of the language(s) that you are fluent in (read/speak/write).
- English
- Spanish
- Vietnamese
- Korean
- Arabic
10
If you are proficient in additional language(s), please list the language and if you speak, read, and/or write in that language. Otherwise, type N/A if you are not proficient in any additional language.
11
This position requires a typing speed of 50 net corrected words per minute (WPM). In order to satisfy this requirement, candidates must provide a typing certification. Typing certifications can be obtained from such resources as employment assistance agencies, Workforce Development Centers, colleges/universities, adult schools, and temporary staffing agencies. The typing assessment must be proctored in-person and not be from an online/internet test. The following information must be on the certificate: 1: Your name 2: The name of the issuing agency, the proctor's name, and contact details for verification 3: The date of the test taken (must be within 1 year) 4: The length of the test (must be at least a 5 minute test) 5: The result must indicate net corrected typing speed of 50 WPM or higher. Well-qualified candidates that do not possess a valid typing certification may be invited to complete an on-site typing/skills assessment.
- Yes. I meet the 50 WPM net corrected typing requirement. My valid typing certification is attached.
- I do not currently have a valid typing certification, but I can complete a typing assessment if requested.
- No. I do not currently meet the required 50 WPM net corrected typing speed requirement.
- No. I do not have a valid typing certification and am unable to complete a typing assessment at this time.
12
Do you possess a valid California Class C driver's license?
