Centralized Services Operations Coordinator

North Central Texas Council of Governments • Full-time • Arlington, Texas, United States • $55.60k - $72.28k / year • 1h ago

The Workforce Development Department (also known as Workforce Solutions for North Central Texas) is seeking a Centralized Services Operations Coordinator to join the Workforce Development team of the North Central Texas Council of Governments. This individual will be responsible for providing advanced operational and administrative support to the Centralized Services Operations Unit to ensure efficient and compliant department operations.

Responsibilities for this role include but are not limited to:

Serve as a key liaison among internal teams, leadership, and external partners to ensure timely processing of agreements, effective tracking of deadlines and deliverables, and adherence to regulatory and organizational requirements.
Coordinating communications, managing records and document workflows, and supporting contract and grant administration
Supports contract and Memorandum of Understanding (MOU) administration by tracking agreement status, deadlines, renewals, and deliverables, coordinating with partners, and assisting with the processing, routing, and maintenance of contract records and documentation
Serves as the primary point of contact for complaints by coordinating intake, routing, tracking, reporting, and trend monitoring to ensure timely resolution and compliance with organizational and state requirements.
Support departmental initiatives related to records management, policy and SOP administration, complaint tracking, and quality assurance activities
Assist unit management with processing, documenting, tracking, following up on, and reporting Equal Opportunity (EO) complaints, compliance, monitoring, and reporting activities
Supports Quality Assurance (QA) team by monitoring activities, maintaining documentation, coordinating information requests, tracking corrective actions, assisting with reports, and monitoring deadlines and required follow-up activities.

Desired Skills:

Proficiency in Microsoft Office Software
Extremely organized and detail-oriented with the ability to manage multiple projects while meeting firm deadlines
Ability to be a good team player with a collaborative approach
Use of analytical judgement and decision-making abilities
Advanced communication skills
Excellent writing skills

Required Education & Experience:

Bachelor's degree
Minimum of 3 years of related experience

Compensation:

Starting Salary Range: $55,601.96 - $72,282.00 depending on skills, qualifications and experience.
FLSA: Exempt

Benefits:

We offer a highly competitive package of many desirable benefits to our full-time employees including:

Health/Dental/Vision/Life Insurance
We provide an outstanding package of health, dental, vision and life benefits for employees, with the monthly premium paid by NCTCOG 100%. Coverage available for their families and those monthly premiums are shared with NCTCOG. We provide employees with life insurance coverage that is employer paid with a benefit of 2 times the employee’s annual salary.
Paid Leave
Paid vacation, sick leave, and personal days are provided as part of the benefit plan, as well as specified holidays. This position also includes a phone allowance.
Retirement
NCTCOG participates in a defined contribution plan as an alternative to Social Security. The defined contribution retirement plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full-time employees' gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOG's contributions after three full years of employment. An additional fifteen percent {15%) is vested for each additional year of employment. An employee becomes fully vested after seven years of employment.
Work/Life Balance Programs
To help employees and their families meet personal and professional challenges, NCTCOG provides an employee assistance program, prepaid legal services, lunch and learn seminars, alternate work schedules, alternate commute programs, and an on-site gym.
Professional Development
NCTCOG is committed to professional development and provides a wide range of training opportunities-both online and traditional classroom sessions. It covers applicable professional development expenses, professional memberships, and licenses, as well as tuition reimbursement

Equal Employment Opportunity Employer:

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.

Background Check & Drug Testing:

All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.

E-Verify:

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.