ANIMAL SERVICES DISPATCHER

Fulton County • Full-time • Atlanta, GA, US • 1d ago

UNCLASSIFIED POSITION

CURRENT VACANCY IS IN THE POLICE DEPARTMENT

Minimum Qualifications

High School Diploma or GED required; supplemented by one (1) year of experience providing customer service in an animal care setting; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: None.

Specific Knowledge, Skills, Or Abilities

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Examination

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

Veterans’ Preference

Qualifying veterans will be given preference in the form of a guaranteed invitation

to interview for any position to which they applied and have been found to have met the

minimum qualifications. Veterans’ preference provides for hiring preference on initial appointment only. To see the full Fulton County Veterans’ Preference Policy and Procedure, please click here

Purpose Of Classification

The purpose of the classification is to provide dispatch and administrative support to the Animal Field Services Division. Responsibilities include coordinating and assigning tasks to field officers in real-time, managing communication between the office and field teams, and using dispatch software for efficient tracking and route optimization. Incumbent work on a varied shift schedule and is subject to stand-by or on-call duty outside of normal work hours, as part of a 24-hour, seven (7) days a week operation, including weekends and holidays.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Serves as liaison between the assigned department and other departments/divisions, staff members, County officials, the public, community leaders, outside agencies, or other individuals or organizations for the distribution and receipt of routine information; interacts with various officials and dignitaries involving sensitive client relations; conveys information among division/department personnel; and circulates documentation to appropriate departments.

Greets in-person visitors and employees; provides information/assistance regarding county operations, activities, departments, services, forms, fees and procedures or other issues; responds to routine questions or complaints or requests for animal services; research problems/complaints; and initiates problem resolution.

Provides routine customer service assistance to citizens and businesses of Fulton County; refers citizens and/or callers to other staff members and departments as appropriate; answer, screen, direct, and dispatch service calls in accordance with policies and procedures; prioritize and forwards calls according to urgency and importance to appropriate animal services field team; receives and/or returns messages; and coordinates and integrates daily calls, requests, and complaints.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures; tracks, compiles, and inputs data; prepares, completes, and generates various forms, reports, schedules, and other documentation; which may include call activity, complaint reports, bite reports, agendas, etc.; sorts, organizes, opens, and/or distributes incoming and outgoing mail; and verifies animal microchips and completes proper documentation.

Maintains file system of various files/records for the department; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention; and research department files, database records, hard copy materials, Internet sites and other sources as needed.

Operates or uses various equipment and supplies in order to complete work assignments; enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; operates a radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations; and operates general office or other equipment as necessary to complete essential functions.

Communicates with supervisor, other employees, law enforcement personnel, residents, veterinarians, businesses, the public and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions

Performs other related duties as required.

For Applicants With Prior Military Service

Operational Planning & Execution — Follows structured procedures, prioritizes service calls, and coordinates timely responses to animal-related incidents.
Adaptability & Rapid Problem Solving — Assesses changing situations quickly and determines appropriate actions during unpredictable or urgent calls.
Team Cohesion & Communication — Communicates clearly with callers, field officers, and partner agencies to ensure accurate information flow and coordinated response.
Technical & Equipment Proficiency — Uses communication systems, call-taking software, and digital documentation tools with accuracy and attention to detail.

Performance Aptitudes

Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

Other Requirements

Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Fulton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submitting because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Department of Human Resources Management. Do you accept these conditions?

02

What is your highest level of education completed?

High School Diploma or G.E.D. Equivalent
Some College
Associate Degree
Bachelor Degree
Master Degree
Doctoral Degree
None of the Above

03

In what field of study related to this position do you posses an Associate's Degree, Bachelor's Degree, Master's Degree and Doctorate's Degree or have earned college credits?