Position Summary
Manage, develop, and oversee programmatic areas within the Division. Provide direction and guidance to staff within areas of responsibility regarding all associated mental and behavioral support functions. Manage programs and activities with assigned professional behavioral health staff, support staff and administrative support staff. Plans, assigns schedules, reviews and evaluates the work of staff to include Mobile Crisis Team Clinicians and Behavioral Health Responders, Street Outreach and VIP. Develops policies in accordance with Local, State, and/or Federal regulations; coordinates programs and assigned activities with other ACS division managers, departments and outside agencies. Provide highly responsible and complex administrative support to the Deputy Directors of The Community Safety Department.
Employment is contingent upon successful completion of a background investigation.
This is a safety sensitive position subject to random drug/alcohol testing.
Work under potentially abusive, hazardous or emergency conditions.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Essential And Supplemental Functions
ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.
- Assume full management responsibility for all assigned programmatic services and activities including operation's management, information systems management, and personnel management; evaluate, recommend and administer policies and procedures.
- Manage the development and implementation of division goals, objectives, policies and priorities for each assigned service area.
- Plan, direct and coordinate, through subordinate level staff the division's work plan; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems; ensure compliance with adopted ordinances, plans, policies, schedules, budgets and approved contracts.
- Establish, within departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
- Assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes.
- Gather, compile, analyze and interpret data on departmental and divisional operations and performance in order to define employee development; recommend and implement operational changes.
- Coordinate and collaborate with Police and Fire Rescue departments emergency communications centers to establish and oversee assignment of calls, monitor call response times, and coordinate co-responses.
- Select, train, motivate and evaluate division personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
- Direct and oversee organizational and employee development for assigned area; review, analyze and assess methodologies and practices for compliance and alignment with departments strategic goals.
- Participate in the preparation of grant applications; ensure compliance with applicable grant preparation requirements; facilitate and monitor the implementations of funding.
- Represent the department and ACS to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with other divisions, departments and outside agencies and organizations.
- Explain, justify and defend division programs, policies and activities; negotiate and resolve sensitive and controversial issues.
- Support, develop and assist in the deployment of the department's sustainability and safety goals.
- Oversee and participate in the development and administration of the division budget; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.
- Provide staff assistance to the Director and Deputy Directors of Community Safety; participate on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.
Supplemental Functions
- Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of finance and management.
- Respond to and resolve difficult and sensitive citizen inquiries and complaints.
- Perform related duties and responsibilities as required.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
Bachelor's degree from an accredited college or university in business administration or public administration;
and
Eight (8) years of managerial experience in public sector operations management;
and
To include five (5) years of supervisory experience.
Managerial experience in Public Safety, Social work or medical field preferred.
Additional Requirements
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
May work evening, night, weekend, holiday, and on-call shifts.
Working Conditions
Environmental
Office environment; exposure to computer screens, field environment; exposure to heat, cold, noise, dust, grease, smoke, fumes, gases, moving objects/vehicles, inclement weather conditions; potentially hostile environments; work on slippery or uneven surfaces.
Physical
Essential and supplemental functions may require necessary for walking, standing or sitting for prolonged periods of time; heavy, moderate or light lifting and carrying; bending, stooping, kneeling, crawling; both hands and legs required, operating motorized equipment and vehicles.
