This position performs general accounting functions and tasks associated with maintaining and updating a set of accounting records, such as utilities accounts, accounts payable, accounts receivable, purchasing, etc. Positions in this class perform one or more segments in maintaining a complete set of Utility Billing accounts. Work is performed within established procedures. Although the position may operate independently, the work is routine and repetitive with supervision or guidance readily available.
Other duties may be assigned as needed.
- Reviews, identifies and resolves problems and discrepancies on accounting records or documents, including researching records and making adjustments to customer accounts or accounting records.
- Posts, records, enters and updates manual and/or automated accounting records, such as preparing utility bills, past due, and shut-off notices; processing senior discount applications; and setting up new utility accounts.
- Answers questions from customers regarding account information, accounting and billing procedures, and contacts appropriate utility staff for follow-up if needed. Enters service calls in the Work Management System.
- Balances journal entries, printouts, deposits or other accounting documents.
- Processes and enters data/information into computer to prepare a variety of documents.
- Totals and balances payments, entries to accounts, bills and/or records.
- Coordinates a variety of activities with utility field staff, such as route sequencing, downloading information from utility meters, and initiating dispatches for a variety of routine account activities.
- Sorts and files records, reports, and other documents; maintains files for designated accounts or accounting functions.
- Prepares receipts for a variety of payments.
- Drafts routine correspondence and notices to customers; prepares customer mailings.
- Relieves other clerical and office personnel as needed.
A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Experience:
- Two years of experience performing general accounting functions, including at least one year of customer service experience.
Education and Training:
- High school diploma or GED.
Licenses or Certificates:
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds; and occasionally lift and/or move 10 to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
This position works in an office, and the noise level in the work environment is usually low to moderate.
This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.
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