The Information Technology Manager position will be an open and continuous recruitment process until the position is filled. The first screening deadline is 11:59 p.m. on Wednesday, February 26, 2025.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. To oversee, manage and perform information systems operations and activities, including network and systems administration, hardware and software maintenance, user support and training functions associated with the City’s computers and network operations; oversight of GIS functions; to coordinate and perform assigned activities with City departments and staff; to develop training programs for computer hardware and software usage; to manage citywide technology and automation growth to meet the needs of City departments; and to perform a variety of technical duties relative to assigned area of responsibility.
SUPERVISION RECEIVED AND EXERCISED Receives administrative direction from the Assistant City Manager/Finance Director.
Exercises direct supervision over subordinate staff.
The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here:- Plan, prioritize, assign, supervise, review and participate in the work of assigned staff.
- Oversee, manage and perform a variety of technical duties in support of hardware and software maintenance, network and system administration and training functions; administer and maintain files, database and application servers, client desktop workstations and user support, network wiring, routing and communication equipment.
- Develop, implement and communicate policies and procedures related to operations and security of network assets; personal and mobile computers; data and information systems; technology acquisition and lifecycle management; IT systems management; service levels, system resilience and disaster recovery.
- Consult with department heads and other stakeholders to develop system solutions consistent with organizational objectives and needs. Provide budgetary estimates for systems as needed. Assist in preparing RFPs and other procurement documents. Review IT purchases for consistency with overall plans and City guidelines.
- Participate in the development, preparations and administration of the information technology budget; assist in the forecast of funds needed for equipment, materials and supplies; monitor expenditures; recommend adjustments.
- Oversees and supports activities related to GIS functions.
- Communicate with other departments to report and resolve software, hardware and operations problems. Acquire, implement and maintain software applications for general office and departmental systems to support City objectives; provide higher level assistance in troubleshooting technical issues; ensure software is maintained and upgraded as necessary.
- Oversee and administer network security, user account management and Internet connectivity; ensure adequate network performance to support City applications; maintain email systems including archival processes to meet state retention requirements.
- Implement and maintain sustainable system backup processes. Assist in restoring or recovering files and/or systems; develop and implement disaster recovery policies and procedures, including periodic testing of system restorations.
- Respond to client inquiries concerning systems operations and performance. Perform high-level analysis of system hardware, software and operator problems. Triage and address highest impact issues first.
- Recommend, implement and conduct training programs for applications and programs; assist City employees to achieve optimal use of technology in accomplishing departmental objectives.
- Ensure the City’s information technology assets are properly maintained through their usable lifecycle; monitor hardware, warranty and support information.
- Monitor software programs and licensing compliance; negotiate contracts with and coordinate activities of hardware, software, telecommunications and other technology vendors.
- Participate in the selection of assigned staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
- Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research and evaluate new technologies.
- Coordinate technical requirements and activities with partner organizations such as the Broadband User Group (BUG) and Washington County Cooperative Library Services (WCCLS).
- Contribute to a positive work environment.
- Maintain regular, predictable attendance and punctuality.
- Perform other directly related duties consistent with the role and functions of the classification.
QUALIFICATIONSKnowledge of:Operations, services and activities of an information technology program.
Principles of supervision, training and performance evaluation.
Application of technology to public sector operations.
Principles and practices of systems and network architecture.
Principles and practices of information technology service management (e.g. ITIL).
Operational characteristics of various computer platforms, applications and peripheral equipment.
Mobile computing practices and security challenges.
Methods and techniques of hardware and software configuration and installation.
Methods and techniques of troubleshooting network, telephony and information systems hardware and software.
Networking technologies, image and data transmission, telecommunications and web-based applications.
Environment development best practices.
Principles and practices of network and system administration.
General principals of Geographical Information Systems.
General principals of SCADA systems.
Basic principles and practices of training and instruction.
Modern office procedures.
Principles and practices of customer service.
Pertinent Federal, State and local codes, laws and regulations.
Ability to:Select, supervise, train and evaluate assigned staff.
Perform a variety of management and technical duties in support of various technology systems hardware and software.
Install, configure, troubleshoot and/or repair computer and network hardware and software problems.
Perform network administration duties.
Develop and conduct user training programs for client-server applications and programs.
Provide project management for various information technology projects, keeping projects within budget and on schedule.
Respond to requests and inquiries from network and desktop users.
Monitor and maintain local area networks.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with executive management, department heads and all City employees.
EDUCATION AND EXPERIENCE GUIDELINES:Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:Education:Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in computer science or information technology.
Experience:Four years of increasingly responsible experience in one or more areas of information systems (network administrations, application development, business/systems analysis, project management, systems administration, etc.), including at least two years of administrative and supervisory responsibility.
LicensePossession of an appropriate, valid driver’s license by time of appointment.
The ability to be Criminal Justice Information Services (CJIS) certified.
PHYSICAL DEMANDS AND WORKING CONDITIONSThe physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions
Environment: Normal office setting with exposure to computer screens; with frequent travel to and from City facilities; regular interactions with managers and other employees.
Mobility: Incumbent may require maintaining physical condition necessary for walking, standing or sitting for prolonged periods of time; extensive use of computer keyboard; moderate or light lifting and carrying of equipment up to 50 pounds; bending, stooping, kneeling, crawling.
Vision, Hearing & Communication: Vision sufficient to read small printed documents, computer screens and other documents. Hearing and speech sufficient to communicate in person and over the telephone.
Selection Process and How to Apply:Submit completed City employment application. Appropriate documentation verifying veteran's status must be submitted if claiming veteran's preference. Please note that the Education and Experience sections of the application, as well as the supplemental questionnaire, must be filled out completely and truthfully. Resumes will not be accepted in lieu of the required application and supplemental questionnaire. Incomplete applications may be disqualified from the selection process. Application materials will be evaluated based on experience, education and training. Finalists will be invited to interview. Reference checks will be made on finalists. Employment is contingent upon verification of an acceptable driving record, drug screen and background investigation.
Please be sure to include in your application a valid email address you check frequently (including spam and junk folders), as candidates may be notified via email. 
