The Position
Supervising Animal Control Officer
Annual Salary Range: $100,000 - $115,000
Placement within this range is dependent on qualifications, experience, and ultimately established by the WEASA Board of Directors.
The West End Animal Services Agency is looking for its first Supervising Animal Control Officer! Are you passionate about serving the community and supporting a team that is committed to making a positive impact? The West End Animal Services Agency is seeking a well-qualified collaborative leader with experience in Animal Control and Sheltering Services and is a continuous learner of best practices in the animal sheltering industry to join the organization. The West End Animal Services Agency will begin providing animal services July 1, 2025, which include animal control and sheltering services. The Supervising Animal Control Officer plans and oversees the daily activities of the West End Animal Services Agency in Field Services.
Under administrative direction of the Assistant Director of Animal Services, the Supervising Animal Control Officer reviews, plans and supervises the work of Animal Control Officers. The Supervising Animal Control Officer will create a safe and compassionate environment for both humans and animals by building rapport through a community-based approach, engaging the public as well as external and internal stakeholders through customer service, education and the appropriate issuance of citations to promote compliance with local ordinances and state laws in support of animal welfare.
The WEASA Assistant Director of Animal Services will serve as the ultimate hiring authority.
The WEASA is not employed by the City of Ontario nor City of Chino. The successful candidate will be an at-will employee of the West End Animal Services Agency and ultimately they will be appointed by and serve under the WEASA Assistant Director of Animal Services .
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the Agency, will be invited to participate further in the selection process. All applicants must provide an attached Resume and Cover Letter. Those candidates whom fail to attach these items will not move forward in the selection process.
Learn more about this amazing opportunity by clicking on the link below to review the job brochure!
View the Supervising Animal Control Officer Brochure
Examples Of Essential Functions
- Supervises, schedules, oversees and coordinates the daily activities of animal control officers and animal care staff, dispatchers and clerical staff within an assigned region.
- Assists in planning, organizing, coordinating and administering goals, objectives, policies, and priorities for the Agency.
- Assist management in the planning and development of animal care programs and activities, including identification of animal care objectives and the preparation of policies and procedures.
- Implements and monitors contracts to provide animal control services for other jurisdictions.
- Monitors budget and revenue in assigned unit and prepares budget documents as needed; may prepare and assist in the administration of various grants.
- Evaluate employee performance, coach subordinate staff, encourage skill development and, when appropriate, participate in disciplinary process.
- Selects, trains, and motivates assigned personnel; provides or coordinates staff training; ensures policy and regulations are properly communicated to staff.
- Confers with other agencies and contracting agency representatives on questions regarding matters related to assigned areas of responsibility; negotiates and resolves issues that arise.
- Provides administrative support to the department, such as conducting special projects, reports, or compiling statistics; compiles and maintains posts, files, as well as a variety of records and reports relating to assigned programs.
- Takes charge of or oversees investigations of difficult and/or important/complex criminal cases including misdemeanors and/or felonies.
- May appear in court and give evidence or testimony in connection with cases handled by the Agency.
- Interprets ordinances, State statutes, regulations, and Agency and County policies for staff and public.
- Responds to animal related emergencies; subject to call out 24 hours a day by police and fire departments to render assistance in emergency situations.
- Composes, types, formats, and proofreads a wide variety of reports, letters, and memoranda.
- Performs other duties as assigned.
Knowledge of
- Operations, services, activities of an animal services program including animal shelter, animal control field operations, kennel operations, and volunteer program.
- Principles and practices of employee and volunteer supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
- Principles of animal behavior and care.
- Principles, practices, and procedures related to disaster preparedness, emergency operations, public safety administration, and special event coordination.
- Basic budgetary policies and procedures.
- Occupational hazards and standard safety practices necessary in animal services.
- Applicable laws, codes and regulations.
- Effective public relations.
- Basic principles and practices of data collection and report preparation.
- Principles and procedures of record keeping.
- Principles of business letter writing.
- English usage, spelling, vocabulary, grammar and punctuation.
- General principles of risk management related to the functions of the assigned area.
- Standard office practices and procedures, including computer applications related to the work.
- Techniques for effectively representing the Agency in contacts with governmental agencies, community groups and various business, educational and other organizations.
- Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
- Techniques for dealing effectively with the public, vendors, contractors and Agency staff, in person and over the telephone.
- Safe driving principles and practices.
Ability to
- Plan, organize, administer, coordinate, review, evaluate and personally participate in programs related to animal services and animal control.
- Establish effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds.
- Effectively train and coach employees for optimal performance.
- Deliver informal and formal discipline when necessary.
- Understand, interpret and apply laws, rules, codes, ordinances, policies, regulations, procedures and/or directives in unusual or unexpected situations.
- Communicate effectively and deescalate tense or time-sensitive situations with the public in a manner that conveys confidence and promotes trust.
- Safely and humanely handle animals while utilizing related animal equipment consistent with Agency policy.
- Use independent judgment and work quickly with accuracy for sensitive, critical, or complex situations.
- Produce detail-oriented, accurate and high-quality work.
- Represent the agency when working with other public and law enforcement agencies, private agencies and members of the public.
- Analyze situations and make appropriate decisions.
- Prepare communications, memos, and written reports using computer-based equipment.
Qualification Guidelines
Educational Requirements
Equivalent to completion of the twelfth (12th) grade.
Experience Requirements
Three (3) years of experience at the level of an Animal Control Officer or Humane Officer in a public agency or humane society.
Licenses
Individuals must be physically capable of operating a motor vehicle safely and possess a valid Class C California Driver's License OR be able to demonstrate the ability to travel on scheduled or unscheduled visits to various locations which may or may not be reachable by public transportation. This requirement applies at time of appointment and throughout employment in this classification.
Certificates
- Must be able to obtain a certificate of successful completion for a California Police Officer Standards and Training (POST) Course, Penal Code 832 Laws of Arrest, within six (6) months of employment.
- Must successfully complete training in compliance with California Business and Professions Code Â
- 4827(d) in order to obtain a certificate to perform humane euthanasia in the state of California, within six (6) months of employment.
Special Requirements
- This position requires the ability to work in a standard office environment with continuous upward and downward flexion of the neck.
- Frequently sitting, repetitive use of hands to operate computers, printers and copiers.
- Occasional walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of files weighing up to 25 pounds.
- Some exposure to cold, heat, noise, outdoors, confining work space, and chemicals;
- Ability to travel to different sites and locations; ability to attend evening and weekend meetings;
Benefits Snapshot
Here at the West End Animal Services Agency, you and your family are important to us. Our benefits programs are designed to support you and your loved ones through life's transitions and stages. We offer medical, dental, vision, flexible spending, life insurance, retirement plan savings and so much more!
EMPLOYEE ASSISTANCE PROGRAM
Mental health awareness, legal assistance, financial coaching, child & eldercare assistance, pet insurance, counseling sessions, gym membership discounts, rideshare program, and much more!
MEDICAL, DENTAL, & VISION
West End Animal Services Agency provides medical, dental, & vision insurance that fits you and your family's needs. Below is a snapshot of the programs available to you and your family! HMO & PPO Plans
Medical - California Choice - Up to $2,250 per month city contribution
Dental - Up to $231.13 per month employer contribution- Family PPO
Vision - Up to $170.45 per month employer contribution - Family
RETIREMENT
The Agency has Deferred Compensation Plans available through Voya Financial. Employer paid contributions of 10% of base salary to a 401(a) plan.
VACATION
3 Weeks of Annual Leave
10 Paid Holidays per year
Additional Benefits
Auto Allowance of $350 per month
Cell Phone Allowance of $100 per month
Life Insurance $106,000 in coverage
AD&D $109,000 in coverage
Flexible Spending Accounts
01
INSTRUCTIONS: The information on your application and the following supplemental questionnaire responses will be used in the evaluation of your qualifications. Detailed responses should be provided to ensure your qualifications are properly considered. If the item does not apply, please enter N/A. By continuing, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
- I understand the above statement
02
All applicants must provide an attached Resume and Cover Letter. Those candidates whom fail to attach these items will not move forward in the selection process.
- I understand the above statement.
03
This opportunity is a position with the West End Valley Animal Services Agency and not an employee with the City of Ontario nor City of Chino.
- I understand with the above statement.
04
Do you possess a high school diploma or equivalent?
05
Do you possess three (3) years of experience at the level of an Animal Control Officer or Humane Officer in a public agency or humane society?
06
If you answered "Yes" to the previous questions, please briefly list related work experience by including the following: 1. Employer Name 2. Position Title 3. Employment Dates 5. Job Functions/Areas of Responsibility. If you answered "No", please type N/A
07
Do you possess a certificate of successful completion for a California Police Officer Standards and Training (POST) Course, Penal Code 832 Laws of Arrest? (If so, please attach to application.)
08
Have you successfully complete training in compliance with California Business and Professions Code Â
- 4827(d) in order to obtain a certificate to perform humane euthanasia in the state of California? (If so, please attach to application.)
- Yes
09
Please describe in detail your experience managing, leading, and overseeing the daily activities of Field Services staff or similar. Please note the years of experience, organization, and operational size.
10
In 500 words or less, please describe how you stay informed about local and state laws and regulations related to animal control, and how do you ensure compliance in your daily activities?
Required Question
Agency City of Ontario
Address 200 North Cherry Avenue
Ontario, California, 91764
Phone 909.395.2455
909.395.2000
Website http://www.ontarioca.gov
