Case Manager (Housing Services)
Job ID: 107694
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.
https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This position will remain open until filled. The first application review will be Thursday, November 14, 2024. We reserve the right to close this recruitment at any time on or after that date.
PAY AND BENEFITS
Annual Pay Range: $53,767.31 - $67,749.92
Hourly Pay Range: $27.572979 - $34.743549
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with https://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a Full Time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
Clackamas County's Social Services Division is currently seeking a Case Manager to utilize a strengths-based, person-centered approach to providing low-barrier supportive services for those who might not meet the federal definition of veteran, and veterans and their families who are experiencing homelessness or are at risk for homelessness. This includes eligibility determination, obtaining and retaining safe and affordable housing in Clackamas County and partnering with a wide variety of community resources. All services will be delivered in a manner that is culturally responsive.
The Case Manager will also help individuals access other needed support and services to include increasing income, enhancing physical and behavioral health, accessing veterans benefits, and other personalized assistance based on individual needs.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of two (2) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role
• Direct case management experience or a comparable function, working with homeless and/or low income populations
• At least one (1) year using creative problem solving, with successful results, in preventing people at high risk of homelessness from becoming homeless or helping people who have been homeless access and maintain permanent housing
• Knowledge of State and Federal laws, rules and regulations applicable to government programs and funding guidelines, including the HUD HEARTH Act, Oregon EHA and other similar programs
• Experience using Microsoft Office products including Outlook, Excel, and Word
• Experience using virtual programs such as Zoom and Microsoft Teams
• Knowledge of methods and techniques of strengths-based case management, principles and techniques of interviewing, offering supportive services and crisis intervention
• Knowledge of effective recordkeeping techniques and skill to maintain accurate and concise records
• Ability to work effectively in a multicultural environment and to advance equity in all aspects of program delivery
Preferred Special Qualifications/ Transferrable Skills:*
• In-depth knowledge, demonstrated by veteran status, education, training and/or working experience, of veteran needs and advocacy
• Knowledge of social, health care, culturally specific, financial, and general community resources
• Bilingual fluency in English and Spanish
Pre-Employment Requirements:
• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673.
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to the following:
• Assess and document program eligibility. Accept referrals from Coordinated Housing Access system. Gather documentation and information to confirm initial program eligibility and recertify annually as required by funding source.
• Provide housing placement and housing retention services using a person centered, housing first model to approximately 20 homeless or formerly homeless individual and family veteran households who meet HUD's chronic homelessness eligibility. Utilize language interpreter service as needed to ensure equal access to housing and support services.
• Promote and advance equity in approach to work in case management services, initial and ongoing engagement, with teammates, social services staff and in broader community as appropriate.
• Establish participant rent payment levels based on participant income, total unit rent and federal, state and grant requirements. Prepare initial and ongoing rent and related payment vouchers in compliance with applicable regulations.
• Collaborate closely with participants on person-centered action plans to access necessary services and achieve housing stability goals, including household budgeting. Modify action plans as required to align with client needs, preferences, and values, utilizing assessment and communication skills. Facilitate access to additional desired services using knowledge of both public and private resources.
• Collaborate with healthcare providers, social service personnel, county veteran service offices, VA, and other agencies to secure necessary services. Regularly reassess and update case plans and client eligibility criteria. Advocate on behalf of participants with public and private agencies, schools, and other entities.
• Maintain participant records in a timely, complete and organized manner and prepared for audits and reviews as necessary.
• Participate in a rotation with other supportive housing team members to provide backup for direct service staff in case of unplanned or scheduled absences in various programs.
• Gather and submit necessary data for the Service Point Homeless Management Information System during entry, exit, annual recertification, and interim updates as required.
• Proactively communicate to prevent emergencies, including maintaining regular contact with landlords and property managers. Respond promptly to emergencies and negotiate solutions to resolve issues as they arise.
• Report witnessed or suspected abuse and neglect of children, older adults and/or people with disabilities.
• Other duties as assigned from Department of Health, Housing and Human Services leadership.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Methods and techniques of strengths based case management, offering supportive services and crisis intervention; social safety net, health care, financial, veteran specific resources, and other community resources and agencies; effective record keeping procedures and techniques and skill to maintain accurate and concise records; State and Federal laws, rules and regulations applicable to government programs and funding guidelines, including the HUD HEARTH Act, Oregon EHA and other similar programs.
Skill and ability to: Work effectively in a multicultural environment and to advance equity in all aspects of program delivery; gather information through research and interviews with applicants, participants, families, caregivers and other relevant individuals; proficiently use Microsoft Office applications such as Word, Excel, and Outlook; proficiently use virtual platforms such as Zoom and Microsoft Teams.
WORK SCHEDULE
This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):
• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
http://www.clackamas.us/
http://www.clackamas.us/onboarding/
https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.
Social Services is a Division of the http://www.clackamas.us/h3s/
http://www.clackamas.us/socialservices/.
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
RECRUITING QUESTIONS?
Kelly Schaefer, Recruiter
mailto:KSchaefer@clackamas.us?subject=RECRUITMENT%20QUESTIONS
To apply and see full details, visit https://apptrkr.com/5751524
jeid-ddee7ee4a8d417458176d435a68e83ea
