Office Specialist 2 (Health Centers Behavioral Health Clinic)
Job ID: 107658
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.
IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.
https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.
We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, November 5, 2024.
Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.
PAY AND BENEFITS
Clackamas County is committed to offering a high-quality benefits package to support employees and their families.
In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.
Most benefits, including Medical & Dental, start the first of the month after date of hire!
Office Specialist 2:
Annual Pay Range: $24.145530 - $30.506877
Hourly Pay Range: $50,222.70 - $63,454.30
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with https://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
Are you an experienced office professional? Do you enjoy providing customer service and administrative support? If so, this could be a great opportunity for you!
Clackamas County's Health Centers Division is seeking an Office Specialist 2 to join our team at the Lake Road Health Centers Clinic located in the Milwaukie area. The Office Specialist plays a key role year-round, supporting clinical operations in a complex clerical capacity. Responsibilities include registering new clients, verifying insurance benefits, answering and directing phone calls, scheduling appointments, processing data requests from clinicians, and performing other office-related tasks as assigned.
The ideal candidate will be detail-oriented and customer service-driven. This position requires flexibility, attention to detail, and excellent communication skills when interacting with both staff and clients, whether over the phone or in person.
We are a highly engaged and collaborative team passionate about the diverse patients we serve, aligned with the County's mission. Our clinics are fast-paced, and we take pride in fostering a positive work culture. At Clackamas County Health Centers, we strive to help individuals achieve their optimal health. We believe that engagement and participation in mental health treatment leads to positive outcomes for each person, their chosen families, and the communities they belong to.
Candidates with a strong commitment to providing equitable services to the community and supporting Clackamas County's commitment to equity, inclusion, and diversity are encouraged to apply.
Required Minimum Qualifications/ Transferrable Skills:*
• Minimum of two (2) years of relevant experience in office support or similar role that would provide the required knowledge and skills to perform the duties of the job
• Experience in positions providing exceptional customer service
• Experience in positions providing accurate data entry
• Experience in positions handling a high volume of calls and greeting walk-in visitors
• Experience in positions using standard office equipment (telephone, fax machine, copy machine, computer, etc.)
• Experience working in a front desk or receptionist capacity
• Strong verbal and written communication skills, including the ability to communicate well with members of diverse populations
• Ability to maintain composure in stressful situations when dealing with a variety of people
Preferred Special Qualifications/ Transferrable Skills:*
• Experience working in an environment with the focus of supporting mentally ill individuals or those who experience substance use disorders
• Experience working within a primary care and/or behavioral health setting
• Two (2) or more years experience providing customer service
• Two (2) or more years in data entry experience
• Two (2) or more years experience in a front desk or receptionist capacity
• Experience providing support with client intake and registration processes including verification of insurance benefits
• Experience working in EPIC or similar health record software programs
• Experience working in the OpenFit database program
• Bilingual English/Spanish proficiency
Pre-Employment Requirements:
• Must pass a criminal history check which may include national or state fingerprint records check
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
• Registering new clients for behavioral health services, including verifying insurance benefits and entering demographic, financial, and insurance information. Provide an explanation of the intake process, financial sliding fee scale, or patient responsibility portion of fees. Schedule clients in the EMR system.
• Check in clients. Verify demographic information, primary care provider (PCP), emergency contact, and health insurance details. Collect fees and issue receipts if needed. Notify mental health providers of the client's arrival. Register clients in the OpenFit database.
• Sending and managing faxes. Send faxes on behalf of staff working remotely. Sort incoming faxes and distribute them to the appropriate staff via RighFax.
• Assembling intake packets. Prepare intake folders by organizing several documents, resource cards, and information. Ensure the correct documents are included, accounting for different age group and language requirements.
• Photocopying materials for new client intake packets or staff requests. May involve troubleshooting copier jams or other errors.
• Printing and mailing correspondence to clients on behalf of staff, including mailing workbooks for group clients.
• Answering telephones. Schedule or cancel appointments in the EMR system. If a client is on a suicide prevention pathway, notify the provider and supervisor group of any cancellations. Problem-solve and screen requests to direct calls to the appropriate party. This may include emailing staff with information clients want to share but do not leave in their own voicemail or addressing concerns clients express. Provide referrals to other agencies/departments, such as Social Services, Public Health, or community resources.
REQUIRED KNOWLEDGE AND SKILLS
Considerable knowledge of: Accepted office practices, procedures and techniques; Basic English composition, spelling, grammar and punctuation; arithmetic, clerical/accounting principles and processes.
Some knowledge of: Techniques of supervision and training; concepts and techniques of prioritizing, organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.
Working knowledge of: Office equipment, including computers and software programs and their functions/capabilities.
Skill to: Independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; establish and maintain effective working relationships with the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; communicate effectively, both orally and in writing; effectively accomplish a variety of duties with competing priorities; apply related principles, policies and procedures to specific work assignments; skillfully operate office equipment and computer software; type at a speed necessary for successful job performance; teach other staff particular work assignments and the operation of office equipment.
WORKING CONDITIONS
Duties may include contact with individuals from varied socioeconomic groups, or individuals who are hostile and/or emotionally distressed and in need of Clackamas County services.
WORK SCHEDULE
This position works 40 hours (8 hour days 5 days a week) during a standard workweek of Monday through Friday.
Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
http://www.clackamas.us/
http://www.clackamas.us/onboarding/
https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.
We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.
Health Centers is a Division of the http://www.clackamas.us/h3s/
http://www.clackamas.us/healthcenters/
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
https://www.clackamas.us/des/jobs.html
https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
RECRUITING QUESTIONS?
Jimmy Henry, Recruiter
mailto:JHenry@clackamas.us
To apply, visit https://apptrkr.com/5765261
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