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Communications Call Taker (9-1-1)

Clackamas County • Oregon City, Oregon, United States • 1w ago

Communications Call Taker (9-1-1)

Job ID: 107701

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 PM (Pacific Time) on Wednesday, December 4, 2024.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PLEASE NOTE:

Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document.

PAY AND BENEFITS

Annual Pay Range: $60,032.27 - $75,601.97

Hourly Pay Range: $28.861666 - $36.347100

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

The hourly pay range for this classification includes the following steps:

* For estimation purposes only:

• If you have less than 24 months of dispatch/call taking experience within the last five (5) years, you will start at Step 1 of the pay plan which is $28.861666 per hour / $60,032.27 annually;

• If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker within the last five (5) years, you will start at Step 2 of the pay plan which is $30.218166 per hour / $62,853.79 annually;

• If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker, using MAJCS CAD system within the last five (5) years, you will start at Step 3 of the pay plan which is $31.638420 per hour / $65,807.91 annually.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package:

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For vacation and sick leave accruals as well as information about holidays, please visit the https://dochub.clackamas.us/documents/drupal/cd498880-637e-4c72-a852-bf3d6641586e page.

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Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with http://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.

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Please note: Per AFSCME-CCOM Collective Bargaining Agreement: "New employees may not request to use vacation time in the first 6 months of employment at CCOM; however, exceptions can be made by the director or designee when vacation requests do not conflict with training schedules for internal and/or external training academies, such as, but not limited to Oregon DPSST or EMD courses".

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)

• OPSRP members get vested after five years of contributions or when they reach age 65

• Employer match of 3.5% on Deferred Comp 457 Retirement Plan

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by AFSCME.

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

Communications (9-1-1) Call Takers are in the front line of the 9-1-1 system and are the professionals called upon to help those who need to be heard, when something is happening to them, their loved ones or just someone next to them. A Call Taker's main goal is make each caller feel they received help from a competent, considerate and courteous professional. This is exactly the type of service Call Takers at Clackamas County provide to every single person who reaches out to them. They are strong and powerful individuals, who make up the most integral part of the 9-1-1 system and set the foundation for the best resolution of each call or situation possible.

• Are you passionate about helping others?

• Do you want to make a difference in people's lives every day?

• Do you have a “gift” for being able to remain calm in stressful situations?

• Are you “quick on your feet” and able to make critical decisions promptly?

• Are you an excellent communicator?

• Are you known for your exceptional listening skills?

• Do you have outstanding problem-solving skills?

• Have you considered starting an incredibly rewarding career?

If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department. As a Communications Call Taker, you will play a critical role in providing services and support that enhance the well-being of citizens and public safety agencies you will serve.

We are searching for motivated, confident, composed and customer service focused individuals to join our team of professionals. As a Communications Call Taker, you are the first contact person callers interface with when they reach out for help to the 9-1-1 system. You will receive 9-1-1 emergency and non-emergency calls in a central dispatch center characterized by multiple user agencies and wide geographic scope; operate computer devices designed for recording, storing and retrieving information; refer a variety of telephone inquiries to appropriate services or sources within and outside of the County and provide other public service information.

As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department.

PLEASE NOTE:

The center's schedule is based upon a standard seven-day work week with Call Takers working 4 days on (10 hours per day) and 3 days off.

Incumbents must successfully complete the Communications Call Taker training program within established training timelines.

This recruitment will be used to establish an eligibility list of qualified candidates to fill vacancies in the C-COM 911 Department over the life of the eligibility list, which typically is about six (6) months.

Required Minimum Qualifications/ Transferrable Skills:*

• Customer service experience

• Strong verbal and written communication skills that demonstrate all of the following:

• Ability to interact with diverse individuals under stressful situations

• Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions

• Ability to quickly determine the “who”, “what”, “when”, “where” and “why” within a conversation

• Proper usage of English grammar and spelling

• Strong interpersonal skills that translate into all of the following:

• Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations

• Ability to work well independently and in a team setting

• Ability to accurately follow precise instructions in stressful situations

• Strong listening and problem solving skills

• Strong organization, multitasking and prioritization skills

• Must be at least 18 years of age as of 11:59 PM (Pacific Time) on the recruitment close date

• Typing speed of 35 Words per Minute (WPM)

• Must possess a high school diploma or GED certificate of high school equivalency

• Corrected vision shall be at least 20/30 in each eye. Depth perception shall be sufficient to demonstrate stereopsis adequate to perform the essential tasks of the job. Visual Field Performance shall be 140 degrees in the horizontal meridian combined.

• Hearing in both ears must be sufficient enough to perform essential tasks without posing a direct threat to themselves or others. Applicant may not have an average loss of hearing greater than 25 decibels (dB) at the 500, 1,000, 2,000, 3,000, 4,000, and 6,000-Hertz (Hz) levels in either ear or single ear hearing loss in excess of 25 dB Hz.

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working in a public safety setting

Pre-employment Requirements:

• Must be willing to work weekends, holidays and day, evening and night work schedules

• Must be free from criminal convictions, other than minor traffic violations

• Must pass an extensive background investigation, including national fingerprint records check

• Must pass a pre-employment drug test

• Must pass a post-offer health screening, including vision, hearing and speaking abilities. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation.

• Possession of a valid driver's license or an acceptable alternative method of transportation. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the Communications Department business needs. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673.

• Please Note: Anyone hired into the Communications Call Taker position will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of the weather conditions.

Other Requirements:

• Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications.

• Possession of or ability to obtain within established training timelines (currently set at 400 training hours):

• Law Enforcement Data System (L.E.D.S.) certification

• Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.)

• Cardio-pulmonary resuscitation (C.P.R.) certification

• Other certifications required by statute

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

RECRUITING QUESTIONS?

Victoria Vysotskiy, Recruiter

mailto:Vvysotskiy@clackamas.us?subject=RECRUITMENT%20QUESTIONS

To apply and see full details, visit https://apptrkr.com/5774572

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