The City of Richmond Public Library seeks a dynamic, enthusiastic, and hardworking person to join its team as an entry level Part-time/Temporary, Library Technician. The incumbent will be a self-motivated individual who is a self-starter, excellent communicator and listener, team player, problem solver, and most importantly, exudes exceptional customer service. The selected candidate will join a dynamic team of individuals focused on providing excellent, prompt, and accurate services to both external and internal customers while achieving the following mission: Inform, Enrich, Empower.
This position will require some days, evenings, and weekends (Saturday and Sunday) scheduling on a rotating basis.
The Richmond Public Library is committed to becoming an employer of choice AND we are dedicated to the growth of our workforce. We value our employees and seek to attract and retain the best. We are also committed individual, professional growth! The selected candidate will have the opportunity to attend applicable training and educational workshops.- Provides customer service
- Performs circulation desk duties: Checks out materials for patrons, processes returned materials, issues, updates, and replaces library cards
- Opens and closes registers, rings up payments and purchases, makes change for currency, collects money for fines and other fees, and counts funds for reports
- Answer phones, sort mails, and distributes them accordingly
- Assists patrons with simple to complex requests such as pay for printing, hands out headphones and returns collateral, closes computer lab at the end of day
- Maintains computer database to remove patron ID number
- Shelves books and other materials in proper order; Sort and organizes library materials
- Circulates library materials to customers
- Assists finding materials or other pertinent information either online, in-person, or over the phone, as well as anticipates needs and makes recommendations
- Fields patrons’ inquiries
- Promotes and coordinates library events such as children’s story time, art-committee, and other library programs and clubs
- Creates displays, flyers, and other promotional materials
- Participates in staff development and training when offered
- Performs other related duties as assigned
This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.
KNOWLEDGE, SKILLS, AND ABILITIES:
The incumbent has considerable knowledge of routine and advanced clerical and other support services to assist patrons with their needs. This individual is proficient in math and should be able to use the Dewey Decimal System. The incumbent is comfortable using computer software including Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook). The incumbent knows how to use the standard office equipment. The individual has knowledge of cash register procedures.
The individual can demonstrate skills on excellent customer service, great interpersonal skills, and excellent oral and written communication skills. Assist patrons find materials or other pertinent information either online, in-person, or over the phone as well as comfortable with opening and closing registers, collect money for fines and other fees, count funds for reports and ring up payments and purchases. The individual can train volunteers, interns, AARP, and work-study students on library processes and procedures.
This individual can demonstrate the ability to promote and coordinate library events such as children’s story time, art-committee, and other programs and clubs. The individual is able to create displays, flyers, and other promotional materials.
MINIMUM TRAINING AND EXPERIENCE:
- Requires a High School Diploma or GED
- One year of public library related support experience
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
PREFFERED TRAINING AND EXPERIENCE:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, perform repetitive motions, stand, finger, and walk; frequently reach, grasp, lift, pull, and push; and occasionally climb, stoop, crouch, and feel. The working conditions may contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
* Internal use: HR Generalist to review.
