Help Desk Support Specialist
Job ID: 107959
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
WHO MAY APPLY
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, July 2, 2025.
PAY AND BENEFITS
Annual Pay Range*: $81,115.30 - $102,867.21
Hourly Pay Range*: $38.99 - $49.45
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as a Microcomputer Specialist 2.
* Rates effective July 1, 2025.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation leave at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by the Employees' Association.
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
Clackamas County Technology Services seeks a dedicated IT support professional to provide top-notch technical support and ensure smooth technology operations to join our team as a Help Desk Support Specialist. In this role, you will provide county staff with in-person, remote, and phone-based technical support, helping resolve IT issues and keep our operations running smoothly.
At Clackamas County, we are committed to fostering a collaborative and dynamic work environment. As a Help Desk Support Specialist, you will not only play a crucial role in supporting our IT services but also have the opportunity to work alongside skilled professionals, gain hands-on experience with different hardware, software, and network systems, and contribute to our services' efficiency. We value professional development and work-life balance, offering a rewarding career where your skills and dedication are truly appreciated.
In this role, you will be the first point of contact for county staff experiencing technical difficulties, providing support via phone, email, and in-person service requests. You will troubleshoot software, hardware, and network issues, escalating complex problems as needed to ensure timely resolutions. Your responsibilities will include installing, configuring, and relocating computers and peripherals and assisting with software installations, updates, and operating system upgrades. You will diagnose and repair PC and peripheral hardware issues, support mobile device troubleshooting and management, and train users on best practices for maintaining and using computer equipment. Additionally, you will coordinate repairs and maintenance with vendors and maintain accurate records of support requests and resolutions to improve our overall IT service efficiency.
The ideal candidate for this position is a problem-solver with a strong technical background and a passion for helping others. You should be comfortable providing clear and patient guidance to users with varying levels of technical expertise. Strong troubleshooting skills, attention to detail, and the ability to effectively prioritize your tasks are essential. You should also be a strong communicator who can explain technical concepts in a user-friendly manner.
If you have a knack for solving tech issues, a passion for helping others, and the skills to keep our IT systems running smoothly, we want to hear from you! Do not miss this opportunity to join a team dedicated to keeping Clackamas County connected and efficient.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of three (3) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position that included:
• Hands-on experience and working knowledge of Windows operating system;
• Experience as a field service technician providing user support;
• Experience providing instruction to computer users; and
• Experience training users in correct use of PC workstations and peripherals (smartphones, projectors, external storage devices, printers, scanners, etc.)
• Working knowledge of the repair, maintenance, concepts, capabilities, and components of personal computers (PCs) and related equipment
• Knowledge of applicable software, release levels and compatibility with existing hardware and software
• Ability to establish and maintain effective working relationships with vendors, system users, and county employees
• Ability to communicate effectively, both verbally and in writing
• Ability to work early and late hours to meet timelines, to provide off-hour service, and to respond to emergency situations
Preferred Special Qualifications/ Transferrable Skills:*
• Experience with troubleshooting, provisioning, and management of mobile devices
• Associates degree or higher in computer sciences (or equivalent industry certifications such A+ or product specific certifications)
• Experience with complex audio/visual systems support for training and conference rooms
• Knowledge of project management principles
• Ability to create and follow documentation of installation and operational procedures
• Ability to use diagnostic and testing tools to identify, diagnose, and resolve hardware and operating system software problems
Pre-Employment Requirements:
• Must pass a criminal history check which may include national or state fingerprint records check
• Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual bases in compliance with State and Federal legislation.
• Driving is required for county business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
*For veterans qualified for Veterans' Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to the following:
• Provides help desk support to County staff through telephone, e-mail, or written requests; clarifies the nature of software or network problems or requests for services; accesses established resources to determine solutions for personal computer application problems; refers complex or unusual problems to appropriate escalation path.
• Sets up, installs, or relocates computers and related peripheral equipment.
• Coordinates with technical staff and system administrators to support various software packages; Installs and upgrades operating systems and application software; executes data exchanges between personal computers and networks.
• Diagnoses and resolves personal computer and peripheral equipment hardware and operating system problems; initiates corrective action and/or coordinates repair services or software updates and patches; runs diagnostic tests to ensure system integrity
• Provides bench or on-site maintenance to personal computer hardware.
• Executes preventative maintenance programs for personal computers and associated peripheral equipment.
• Trains user department personnel in the proper care and general maintenance of personal computers and peripheral equipment.
• Assists County personnel in planning, analyzing, and implementing technology requirements and objectives.
• Coordinates with vendors for repair and maintenance activities.
• Coordinates with County users, vendors, and programming/technical staff in evaluating, selecting, implementing, training, and supporting various software packages.
• Tests and installs patch cables to support equipment installations at the Hub, Router, or Switch level.
WORKING CONDITIONS
Incumbent typically works in a variety of setting and locations. Work requires the ability to bend, crawl, climb, stoop and be available at sites to provide client support in the installation, repair and maintenance of hardware and software. Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds.
Duties require frequent standing, walking, squatting, kneeling, crawling, bending, twisting, climbing, lying down, reaching, grasping, fine motor control, and the ability to lift up to 55 pounds. Duties also involve occasional exposure to confined spaces, dust, and low lighting.
WORK SCHEDULE
This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
• http://www.clackamas.us/
• http://www.clackamas.us/onboarding/
• https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
High quality, innovative, cost-effective technology for county departments and county commissioners.
While it is not possible to know with certainty all of the challenges that the future will bring, one assumption seems certain; today's practices will not be adequate to meet tomorrows needs.
Along with this, we know that technology is constantly changing. Therefore, as Clackamas County is committed to providing high quality public service, we must continually strive to improve. We can accomplish this by providing the necessary on-going training; improve and upgrade our computer systems, both software and hardware, whenever feasible; and implement county-wide technical standards to ensure compliance.
The Technology Services staff is committed to meeting these goals and look forward to the challenges and opportunities of the future.
http://www.clackamas.us/ts/
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
• https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
• https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
• https://www.clackamas.us/des/jobs.html
• https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
RECRUITING QUESTIONS?
James Callahan, Recruiter
mailto:JCallahan@clackamas.us?subject=RECRUITMENT%20QUESTIONS
To apply, visit https://apptrkr.com/6311671
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-c72f24dd8eb96048991c8bb1146292e7
