IT MANAGER-PROJECTS

City of Richardson • Full-time • Richardson, Texas, United States • $99.64k - $155.70k / year • 1m ago

JOB SUMMARY:

Under direction of the Chief Information Officer (CIO) and/or designee, provide delivery of technical programs and/or projects. In this capacity the IT Manager – Projects may serve in one or more of the following functions: Program Manager, Project Manager, Portfolio Manager, Project Engineering, and/or Project Solutions Architecture. The technical programs/projects may be of an Information Technology (IT) infrastructure and/or software or related area. Manage the IT infrastructure and/or software programs/projects for the City of Richardson (CoR) and defined Departments. Work in conjunction with CoR Departments to determine user/customer program/project needs and requirements. Act as the program/project liaison between the CoR’s various departments and the CIO and/or designee. Supervise and evaluate program/project team members. Assist with mentoring junior personnel. Contribute to business planning regarding all IT programs/projects. Assist in developing and managing the IT program/project portion of the annual budget. Evaluate IT program/project related software and other technologies and make appropriate recommendations to the CIO and/or designee. Perform other related work as required.

ESSENTIAL JOB FUNCTIONS:

Manages and oversees all aspects of Information Technology (IT) portfolio of programs and/or projects to ensure they are completed on-time, within budget, and meeting expected levels of quality while following defined governance, Project Delivery Frameworks (PDF), and methodologies. Has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverables. Negotiates and prepares contracts by considering the financial conditions, resources, and legal/contractual requirements. Ensures adherence to master plans and schedules, develops solutions to program/project problems maintaining issues and risk logs, and directs work of assigned members to the program/project from various sources. Creates appropriate communication plans for various audiences including program/project status reports. Acts as an advisor to program team(s) regarding projects, tasks, and operations.

Participate in the architectural/engineering design evaluations, development, and works to complete programs/projects within budget and scheduling restraints. Work with architectural/engineering teams to define system solutions based on user/client needs, cost, and required integration with existing applications, systems, platforms, and standards. Assists with developing, implementing, and monitoring information systems policies and controls to ensure data accuracy, security, and regulatory compliance. Reviews reports of computer and peripheral equipment operation, malfunction, and maintenance during the life of the program/project to determine and address problems. Manages the promotion from program/project to production process while following defined change management.

Create requests for proposals, purchasing documents and other financial requisites consistent with IT program/project delivery. Read instruction manuals, program listings, computer printouts, maps, plans, and other documents. Maintain up-to-date personal knowledge and training in program/project management, technology issues, software, and infrastructure. Communicate courteously and effectively in English, verbally and in writing, with other City employees, officials, the public, vendors, and technical personnel, in person, by telephone, in writing, or by electronic means. Conduct self to reflect favorably on the Department and City. Behave in a manner conducive to high morale and express enthusiasm for assignments. Make ethical decisions that conform to applicable laws, regulations, City and Department policies and procedures. Work without close supervision, but recognize need for supervisory intervention when appropriate. Effectively share work information. Follow through on assignments in a timely manner. Maintain an appropriate schedule and arrive at work in a timely manner. Drive to various city facilities to perform job functions; drive IT vehicle’s to deliver materials. Lift and/or carry up to fifty pounds of paper or equipment. Sit for long periods of time.

OTHER JOB FUNCTIONS:

Keep assigned work area and equipment clean and in safe condition. Work in computer room in cold temperatures and with constant noise for extended period of time. Answer telephones. Operate various types of office equipment.

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSES:

Associate’s degree required and Bachelor’s degree preferred in computer science/MIS or related field, or must have equivalent education and experience. Valid Class C Texas driver’s license required.

EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS:

Minimum of seven years of IT program/project management experience required, preferably in a municipal government setting. Project Management Professional (PMP) certification from the Project Management Institute (PMI) desired along with familiarity of the PMI Project Management Body of Knowledge (PMBOK). Knowledge of various portfolio and project management tools including Microsoft Project. Experience with program/project portfolio management. Must be able to: write grammatically and speak fluently in English; interact professionally, effectively, and courteously with the public, officials, and City coworkers; organize and prioritize effectively; produce results within deadlines. Must have strong skills in interpersonal/communication and leadership, with strong presentation, analytical, and problem solving abilities.

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