Date Opened: Friday, January 23, 2026 12:00 AM
Close Date: Monday, February 02, 2026 12:00 AM
Department: Charlotte-Mecklenburg Police Department
Salary: $59,134.00 - $73,917.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our Guiding Principles Include
- Attracting and retaining a skilled and diverse workforce
- Valuing teamwork, openness, accountability, productivity, and employee development
- Providing all customers with courteous, responsive, accessible, and seamless quality services
- Taking initiative to identify, analyze, and solve problems
- Collaborating with stakeholders to make informed decisions
Summary
The Domestic Violence Victim Advocate provides support and assistance to victims of crime and their family members. This includes providing safety planning to victims, referring victims to other resources, and occasionally accompanying victims to court. Must be able to handle sensitive and confidential information. Must be able to work flexible hours, including occasional evenings, weekends, and serve in an on-call rotation.
Major Duties And Responsibilities
- Conducting short-term crisis intervention and safety planning with domestic violence victims.
- Contacting victims to help them assess their needs and assisting them in taking steps to avoid future assaults.
- While conducting short-term crisis intervention with victims, being alert for previously undiscovered evidence and/or possible unreported incidents.
- Educating victims about criminal justice system procedures and court proceedings and potentially educating them about relevant laws
- Conducting home visits with law enforcement.
- Making appropriate referrals to partner agencies.
- Maintaining a working knowledge of available resources in the community.
- Establish and maintain working relationships with the community, human and social service agencies to which victims may be referred, and with other agencies in the criminal justice system.
- Attending court when necessary.
- Documenting signs of continuing abuse or intimidation of victims and coordinating with unit detectives for appropriate police action.
- Acting as a liaison between the unit, patrol officers, partner agencies, and the public.
- Identifying and initiating problem solving projects.
- Promptly responding to all forms of victim communication.
- Participating as an active member of the unit while making positive suggestions for changes in operations or procedures to improve the quality of services provided to victims.
- Engaging in domestic violence awareness events and facilitating training on domestic violence topics, both internally and externally.
- Review completed cases by examining case records and reports. This will identify areas where the assigned unit can improve its services to victims and their family members.
- Provide feedback and suggestions to other team members regarding case methodologies and procedures related to victim services.
- Keep up with current trends and practices applicable to the area of assignment through continuing education (seminars, classes, meetings) and reading of applicable journals.
- Perform all other duties assigned.
Minimum Qualifications
- Associate’s degree in Psychology, Sociology, Human Services, Criminal Justice, or related field
- Three (3) years of relevant experience
- Have & maintain valid North Carolina or South Carolina Driver’s License
Preferred Qualifications
- Bachelor’s degree in Psychology, Sociology, Human Services, Criminal Justice, or related field OR
- Master’s degree in Psychology, Sociology, Human Services, Criminal Justice, or related field
Knowledge, Skills, And Abilities
- Extensive knowledge of intimate partner violence and related issues and a commitment to ending the cycle of violence.
- Considerable knowledge of the criminal justice system to include Civil, District and Superior Court functions
- Considerable knowledge of state and federal domestic violence laws and victim’s rights in respect to the laws
- Considerable knowledge of available community counseling resources and programs.
- Considerable knowledge of crisis intervention methods.
- Knowledge of the dynamics of intimate partner violence.
- Ability to establish and maintain effective working relationships with victims, attorneys, law enforcement personnel, other agencies, co-workers, and the public.
- Demonstrated ability to work effectively both individually and as part of a team.
- Superior organizational and time management skills.
- Excellent oral and written communication skills.
- Effective public speaking skills.
- Ability to develop and maintain cooperative relationships with diverse individuals, organizations, and government agencies
- Commitment to contributing toward a positive work culture
- Must be computer literate and proficient in Microsoft Office applications
- Ability to work flexible hours and a rotating on-call schedule.
ADA And Other Requirements
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements
- Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
- Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
- Ability to see, hear, and communicate information effectively
Sensory Requirements
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
- Comprehend written information in work-related documents.
- Ability to hear, understand, and distinguish speech.
Working Conditions
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
Benefits
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
