Minimum Qualifications
WHO WE ARE:
Chesterfield Emergency Communications Center (ECC) is the public safety answering point for Chesterfield County, a suburb of Richmond, Virginia, servicing 437 square miles. Our community consists of a pleasant mix of suburban communities, neighborhoods, and villages. Currently, approximately 390,000 people make Chesterfield their home, and we credit the county’s popularity to the excellent programs and services it provides, as well as the overall quality of life. We are located 90 miles south of Washington, D.C. and just a short drive to the beaches and mountains. Our mission is to serve as the vital link between the public and our public safety partners through professionalism and dedication while living by these core values: Integrity, Respect, Teamwork, and Accountability.
Here’s What You Need
At the time of application, applicants must be eligible to work in the United States, and pursuant to the requirements of the Virginia Criminal Information Network, all persons selected for employment cannot be a convicted felon. Applicants are required to pass vision and hearing screenings. Candidates must possess the ability to handle multiple tasks, make fast-paced decisions, provide quality customer service, have good oral and written communication skills, and be knowledgeable with computers.
This position is subject to working in high-security areas governed by the US Department of Justice’s "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.
This position is considered Safety Sensitive and is subject to random drug and alcohol testing.
Minimum Qualifications
Bachelor's degree in public administration, business administration or a related field or an equivalent combination of training and experience to include specialized training in Public Safety Administration or Telecommunications including five years of continuous supervisory experience in Emergency Communications. Must possess a wide range of skills in resource management and have experience in an effective administrative support roles with team members and customer base, both internal (outside department personnel) and external (citizens). Position requires the Manager to be an extremely accomplished technical and personal communicator. Knowledge is required in the following areas: principles, practices and methods of Emergency Communications management and administration and applicable federal, state and local laws and ordinances. The position requires skills in effective supervisory principles and practices; personnel, data, and educational administration and operational policies.
Current valid driver's license and good driving record required. Based on the Virginia DMV point system, records must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check (including psychological evaluation), and education/degree verification required.
Duties
Under the direction of the Chief of Emergency Communications, this position will be responsible for providing operational management to the 24/7 Emergency Communications Center and the operational personnel to include managing critical processes while ensuring compliance with county and department policies and procedures. The Operations Manager must manage the day-to-day operations of the Emergency Communications Center and work with the Operations Support Manager and Emergency Communications Center Chief of Administrative Services to ensure appropriate levels of staffing are maintained. The Operations Manager manages and coordinates performance improvement and policy adherence of operational supervision and operational employees. The position manages and coordinates the development of the Shift Supervisors and assists with development of the department's Strategic Plan. The Operations Manager coordinates operational procedures with Police, Fire/EMS, Sheriff, and Animal Services and projects future training needs and requirements based on operational programs. Responsible for Internal Complaint and Internal Affairs Investigations and all FOIA requests. Also responsible for ensuring that facility systems, automated programs, and equipment are properly maintained and fully operational to maintain a consistent level of service. Responsible for the coordination and planning for unusual occurrences (i.e. contingency and evacuation plans). Perform other work as required. This position is required to be on a rotating on-call schedule.
Compensation
Starting salary is $99,919 but may be adjusted based on previous experience. Salary is commensurate based on experience.
Reasons To Join Our Team
- Be a part of a nationally accredited emergency communications center
- 40 Hours of Paid Time Off (PTO) upon hire
- County benefit program includes health/vision insurance, dental insurance, short and long term disability, employee assistance program, life insurance, retirement plan, tuition reimbursement, paid time off, paid parental leave and more.
For more information concerning the benefits of joining the Chesterfield County Emergency Communications Center, contact our recruitment team at 804-717-6993, Monday – Friday, 8:30 a.m. to 5:00 p.m. or click here to visit our website.
Shift
Monday - Friday; 8:30 a.m. - 5:00 p.m.; rotating on-call schedule required
Work Location
Emergency Communications Center
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
