City of Myrtle Beach, South CarolinaJOB DESCRIPTION
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
General Manager Convention Center
JOB SUMMARY
The purpose of this position is to perform managerial work to oversee and direct the operations of the Convention Center, including supervising the administrative, operations, and sales functions and staff; developing long- and short-term goals; establishing policies and procedures; preparing the budget; monitoring expenditures; and interacting with show promoters.
ESSENTIAL JOB FUNCTIONS
- Supervises, directs, and evaluates assigned staff; processes employee concerns and problems; directs work; trains employees; counsels, disciplines, and completes employee performance appraisals; and oversees and approves all hiring.
- Directs event coordination activities and staff; confers with Event Manager and Event Coordinators regarding events before, during and after; gives advice and direction regarding logistics, rules, client charges, resolving complaints, etc.
- Directs operations activities and staff; reviews and approves staffing levels; ensures maintenance of facility and equipment; and reviews standard operation procedures to ensure productivity and efficiency.
- Supervises administrative activities and staff; organizes, prioritizes, and assigns work; monitors status of work in progress; inspects completed work; assists with complex/problem situations; and ensures front office is friendly informative and comfortable environment.
- Interacts with show promoters; visits and monitors exhibit hall floor and meeting space during pre-event, event, and post-event activities; speaks with clients, vendors, the public, sub-contractors and others; responds to inquiries and receives feedback regarding customer satisfaction; answers questions and responds to requests; troubleshoots problems and complaints; resolves more difficult/complex problems and issues for customers; and ensures compliance with all building rules, regulations, policies and procedures.
- Develops, administers and implements Convention Center budget; presents budget requests to City Council; and monitors expenditures for adherence to established budgetary parameters.
- Provides financial oversight for Convention Center operations; prepares and approves all purchase requisitions for goods and services; prepares requests for proposals for goods and services; awards contracts; approves payments for all invoices; approves travel requests and reimbursements; approves payroll; assists in negotiating rental license agreements with clients; and approves all license agreements.
- Serves as the liaison with Convention Center hotel management; coordinates hotel and Convention Center staff; oversees lease agreement with hotel regarding provision of set-up and maintenance labor for hotel ballroom and meeting space and provision of food and beverage to concession stands.
- Attends meetings, serves on committees, and makes presentations as needed; participates on review committees, policy committees, safety committees, or other committees; and represents the Convention Center at community events.
- Prepares or completes various forms, reports, correspondence, employee performance evaluations, budget documents, statistical analyses, and requests for proposal, purchase requisitions or other documents.
- Receives various forms, reports, correspondence, budget documents, billing invoices, license agreements, sales reports, time sheets and leave forms, revenue reports, purchase orders, bid proposals, architectural drawings, policies, procedures, handbooks, reference materials, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
- Communicates with supervisor, City employees, City officials, hotel staff, exhibitors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
- Maintains a comprehensive, current knowledge and awareness of issues, methods, equipment, trends and advances in the profession; reads professional literature; maintains professional affiliations; participates in continuing education activities; and attends meetings, conferences, workshops and training sessions as appropriate
- Operates a personal computer and other general office equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software.
ADDITIONAL FUNCTIONS
- Performs other related duties as required, requested or assigned.
Education and Experience:
Requires a Bachelor’s Degree in Business Administration, Hospitality, Facility Management, or a closely related field; five (5) years of progressively responsible experience in convention or civic center operations.
Licenses or Certifications:
Must possess and maintain a valid driver’s license
Special Requirements:
None.
Knowledge, Skills and Abilities:
- Knowledge of management practices.
- Knowledge of accounting and budgeting.
- Knowledge of customer service.
- Knowledge of event planning.
- Skill in performing addition, subtraction, multiplication and division; calculating decimals, percentages, and fractions; determining interest and ratios; and calculating surface areas, volumes, weights, and measures.
- Skill in communicating, both verbally and in writing.
- Skill in solving complex problems.
- Skill in organizing.
- Skill in planning.
- Sill in getting things done through both formal channels and informal networks.
- Ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies and/or methods to meet unique or unusual conditions.
- Ability to function in a director capacity for a major organizational unit requiring significant internal and external interaction.
- Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
- Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
- Ability to apply principles of logical or synthesis functions.
- Ability to analyze major problems that require complex planning for interrelated activities that can span one or several work units.
- Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.
- Ability to establish rapport.
- Ability to listen.
- Ability to motivate others.
PHYSICAL DEMANDS
The work is light work. The employee is frequently required to apply 10 pounds of force to move. Additionally requires: feeling, handling, hearing voices and distinguishing among sounds, kneeling, manual dexterity, mental acuity, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word and shouting to be heard above ambient noise, visual acuity in data/color/observations/inspect defects or measurements, and walking. Tasks may require the ability to sit for prolonged periods of time at a keyboard or workstation.
WORK ENVIRONMENT
Work is performed primarily inside the Convention Center without exposure to adverse weather conditions. Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
The City of Myrtle Beach has the right to revise this job description at any time. This
description does not represent in any way a contract of employment.
City of Myrtle Beach Benefits
No Cost Health, Dental & Vision Insurance for Fulltime Employees
401K & 457 Plans Available
State Retirement
Employee Wellness Clinic
Flex Spending Account
Employee Assistance
And much more
Equal Opportunity Employer
The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.
