To plan, organize, manage, and coordinate the information technology (electronic data processing, telecommunications and networking) functions of the City; to manage and coordinate the activities of programming, systems analysis, and operations staff; and to facilitate effective communications between users and Information Services contractors.
DISTINGUISHING CHARACTERISTICS: Employees in this job class exercise supervision over contractors or vendors. This job class requires a comprehensive knowledge of the principles and practices of electronic data processing and its uses in local government applications. This job class functions at a first level management level
SUPERVISION RECEIVED AND EXERCISED: Receives administrative direction from the Finance Director. Exercises direct supervision over contractors and vendors.The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Duties may include, but are not limited to, the following:- Manages all City information technology operations, recommends strategic priorities, service levels, and performance standards aligned with organizational goals.
- Administers the City’s network infrastructure (LAN/WAN), servers, cloud systems, enterprise applications, telecommunications, GIS, and payroll system support.
- Oversees system performance, lifecycle management, and implementation of cost-effective technology solutions.
- Serves as liaison to City departments to assess needs, prioritize initiatives, and ensure reliable, responsive IT service delivery.
- Advises executive leadership on technology planning, risk management, and resource allocation.
- Develops and enforces cybersecurity, disaster recovery, and data protection protocols to safeguard City systems and ensure operational continuity.
- Leads technology incident response efforts and ensures compliance with applicable federal, state, and local regulations.
- Directs troubleshooting and resolution of complex technical issues affecting operations.
- Manages IT support service contracts, contractors and other partnerships, to fostering accountability, collaboration, and high-performance service standards.
- Develops, implements, and maintains IT policies, procedures, and technical standards to promote security, efficiency, and regulatory compliance.
- Prepares and administers the IT division budget and manages procurement, contracts, and vendor performance.
- Oversees preparation of operational reports, maintains required records, and participates in interdepartmental and professional forums to remain current on industry best practices.
- Responds to emergency operational needs and supports City disaster preparedness, response, and recovery activities.
- Oversees IT equipment inventory, asset tracking, lifecycle replacement planning, maintenance, and cost-effective procurement of hardware and software.
- May manage, oversee, or coordinate City-wide software or technology implementation projects.
- May supervise information technology staff.
- Performs related duties similar to the above in scope and function as required.
QUALIFICATIONSThe following generally describes the knowledge and abilities required to enter the job and/or to be learned within a defined short period of time in order to successfully perform the assigned duties.Knowledge:- Operating system architecture, characteristics, commands, and components applicable to Department computer platforms;
- Principles, practices, and methods of systems and network administration and maintenance, including procedures for establishing network connectivity;
- Basic principles and practices of troubleshooting and resolving technical issues.
- Enterprise IT operations software, including Active Directory, Group Policies, operations and automation software related to desktop, mobile device and peripheral management.
- Methods, principles, practices, and techniques for troubleshooting and determining the cause of server, network infrastructure, computer, and PC hardware problems and device errors and failures;
- Understanding of business application software, including Microsoft Office, Google Apps, departmental and business application software;
- Federal, state, and local laws, codes, and regulations pertaining to the use and disposal of computer hardware and software;
- Proper usage of the English language including spelling, punctuation, and grammar;
- Principles and practices of public sector administration, records management, and effective customer service practices;
- Developing, implementing, and monitoring goals, objectives, and work standards.
Skills and Abilities:- Troubleshoot, diagnose, and resolve computer hardware and software problems and failures of varying difficulty efficiently and effectively;
- Obtain accurate and complete information from customers, in person and by telephone, to identify their needs and problems and develop responses and solutions;
- Understand and apply user system specifications in performing application and business process evaluation, design and enhancement.
- Coordinate projects and work as a member of a project team to complete assigned projects.
- Troubleshoot and diagnose systems problems and install fixes or make repairs in areas of responsibility;
- Communicate clearly and effectively, orally and in writing;
- Set priorities and organize work to complete project responsibilities efficiently and effectively;
- Read, interpret, explain, and apply technical information on business processes, software, and hardware to technical and non-technical users;
- Prepare clear and concise documentation, user procedures and systems documentation, reports of work performed, and other written materials;
- Make sound independent decisions within established guidelines;
- Understand and follow written and oral work instructions;
- Work collaboratively and effectively with project team members and end users;
- Use tact and diplomacy when dealing with sensitive, complex, and/or confidential issues and situations;
- Maintain confidentiality of highly sensitive information;
- Establish and maintain effective working relationships with end users, vendors and others encountered in the course of work;
- Respond to non-normal working hour emergency operational conditions;
- Exercise sound judgment and apply professional business ethics.
After the evaluation of minimum qualifications, examination parts for this recruitment may include, but are not limited to the following: written exam, performance exam, oral appraisal interview, physical ability test, oral presentation, project assignment, etc. If moved forward, candidates will be notified via email of the type of examination required for this recruitment.Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education: Equivalent of graduation from a four-year college or university with a major in computer science, information systems, or a closely related field;
Experience: Four (4) years progressively responsible experience in system development and administration; and network infrastructures in an information system environment similar in size and complexity to that of the City, including serving in a lead or project coordinator capacity and two (2) years of progressively responsible experience as an IT Lead Technician, Specialist, or similar position.
License And Certificates: - CompTIA A+ Certification or Microsoft Certified Solutions Associate (MCSA).
- Microsoft Certified Professional (MCP) or Network+ Certificate preferred
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TOOLS AND EQUIPMENT USEDRequires frequent use of a computer, including word processing, database and spreadsheet programs, telephone, copy and fax machines, and all tools and equipment necessary to successfully perform the essential and important duties of the position.
PHYSICAL DEMANDS:Physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.
- Sitting - Ability to work in a seated position at a computer station for extended periods of time.
- Lifting - Ability to safely lift 50 pounds; this requirement includes bending at knees to facilitate proper lifting techniques.
- Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard; copying and adding machines; writing.
- Visual – Ability to read printed materials and view a computer screen for long periods.
- Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
- Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions/duties of this job classification. While performing the duties of this job, the incumbent may work outside under varying weather conditions. The incumbent may occasionally be exposed to wet and/or humid conditions, The noise level in the work environment is usually quiet while in the office, or moderately loud when in the field.
