About the Position
Does your heartbeat for process improvement, and is your mind bursting with ideas to re-think and develop public services – or even entire industries? We believe in teamwork, fun, complex projects, and simple solutions. Does that sound like you? You will report to the Innovation Studio Manager as a Continuous Improvement Leader. You will work in a multidisciplinary team alongside analysts, service designers, County executives, and cross-functional teams to accomplish measurable business process improvements. You'll be challenged with and engaged in unique, prominent, and high-impact initiatives that directly improve the lives of Maricopa County residents, staff, and community partners. In this role, you will also champion the adoption of Lean, Six Sigma, and Continuous Improvement methods at Maricopa County. This is a chance for you to work on improving business operations that matter with people who value continuous improvement and create work you're proud to talk about.
About Us
The Innovation Studio is a unit of the Office of the County Manager dedicated to transforming how government works by helping departments achieve best-in-class results with existing resources.
As a crucial member of the Innovation Studio, you will also contribute to developing and advancing the unit's body of work and Maricopa County's strategic positioning as a regional and national leader in service design and government operations.
Proud to Offer
- Work with a greater purpose
- Tuition reimbursement
- Exceptional work-life balance, with hybrid and alternative work schedule options
- Opportunities for growth and development within Maricopa County
- Low-cost, high-value healthcare for you and your qualifying dependents
- Paid vacation, sick time, and parental leave
- Extensive wellness program, including healthcare premium discounts
- Employee discounts for goods and services
- Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
- Learn more at Work With Us | Maricopa County, AZ
We Require
- Four years of related professional experience in managing projects and conducting complex research and analysis.
- Bachelor's degree in public administration, business administration, engineering management, or related field
- A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
We Also Value
- Three years of professional experience compiling, analyzing, and presenting recommendations on operational enhancements to improve the performance of teams, which includes leading and being involved with process improvement or project management initiatives using the Lean Six Sigma method
- Lean Six Sigma certified Green Belt or above
- Proficiency in using Minitab, SPSS, or business intelligence/data visualization software (i.e., PowerBI, Tableau, etc.) to prepare and manage data and perform graphical and statistical analysis
- Additional post-secondary education, which includes coursework in project management, process improvement, operations research methods, statistical process control, statistical analysis, change management, human-centered design, program evaluation, or data science
Job Contributions
- Lead continuous improvement initiatives from inception to execution, including project scoping, current state analysis, and process interviews with subject-matter experts to create and implement future state process enhancements.
- Serves as a change agent with frontline staff and managers, coaching and guiding stakeholders and cross-functional team members in adapting to and understanding how to translate continuous improvement tools and methods into practice
- Concisely and effectively present recommendations to department leadership and county executives aimed at resolution of organizational, management, and resource utilization problems or opportunities
- Consult with and advise management at all levels on complex operational, organizational, and resource problems
- Conduct training to promote ongoing learning on continuous improvement across Maricopa County
- identify and report the impact of improvement results and trends for cost reduction and improvement within an existing service
- Research, manage, analyze, and present operational research (i.e., benchmarking assessments, data analysis, policy analysis, time studies, etc.) to assist County Departments in defining baseline performance and identifying root causes of problems
Working Conditions
This work is performed in a general office/remote work environment. It involves exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing significantly
Selection Procedure
- Only the most qualified candidates will be considered
- Consideration will only be given to candidates who submit online applications
- Candidates will be contacted primarily through email and their Workday online application profile
- Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
JR14736
