Animal Services Representative (Part-Time)
Hourly Rate: $24.76- $32.19
Placement within this range is dependent on qualifications, experience, and ultimately established by the ARC Board of Directors. The ARC Executive Director of Animal Services will serve as the ultimate hiring authority. The ARC is not employed by the City of Ontario nor any other agency members. The successful candidate will be an at-will employee of the Animal Resource Center of the Inland Empire and ultimately they will be appointed by and serve under the ARC Executive Director of Animal Services.
This current vacancy is for part-time only and the eligibility list may be used for any full-time and part-time vacancies in the future.
Are you passionate about serving the community and supporting a team that is committed to making a positive impact? The Animal Resource Center of the Inland Empire is seeking skilled, compassionate, and experienced individuals to join the organization to be a part of a collaborative environment where your skills can make a difference. If you are interested in the honorable profession of public service, join in this unique opportunity as the Agency’s Animal Services Representative. The Animal Services Representative will be providing a variety of specialized clerical services for the Department of Animal Services. Areas of assignment may include, but are not limited to, animal licensing, front counter operations, clinic programs, or phone center operations.
Under general supervision, the Animal Services Representative performs advanced customer service and administrative support work at the Animal Services Center. This role requires independent judgement and knowledge of animal services and office support procedures to handle specialized tasks and public inquires.
The Ideal Candidate will possess:
- Premiere customer service skills that embody the Animal Resource Center of the Inland Empire's Customer Service Philosophy.
- A growth mindset with a strong passion for developing others, and an exceptional ability to model and foster teamwork.
- Strong organizational and multitasking abilities
- Exceptional communication and interpersonal skills,
- Excellent written and verbal communication.
- Skilled in conflict resolution and handling sensitive situations
- The ability to work collaboratively with the public and ARC team members.
The following procedures will apply:
- The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
- The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
- The Animal Resource Center of the Inland Empire serves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
- Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of ARC will be invited to participate further in the selection process.
Animal Resource of the Inland Empire Agency
On July 16, 2024, the Animal Resource Center of the Inland Empire (ARC) was established through a Joint Power Authority (JPA) Agreement with the member agencies being the cities of Chino, Montclair, Ontario and the County of San Bernardino for the west end unincorporated areas. ARC will be a full-service animal services agency providing both animal control and sheltering services to the member agencies, and will become operational on July 1, 2025. ARC is lead through a Board of Directors which is comprised of an elected official from each of the member agencies. In December 2024, the Board of Director appointed Clinton Thacker to be the inaugural Executive Director of the Agency where he brings over 20 years of public animal services experience including animal control, sheltering, and even has built and opened a new animal services facility. The Animal Resource Center of the Inland Empire has 35 full-time equivalent positions through three divisions of field, sheltering, and administrative. The service area for our agency is 95 square miles.For more information, click here to learn more about
ARC.
The essential functions typically performed by the Animal Services Representative include, but are not limited to, the following:
- Provides courteous, high-quality service to members of the public and volunteers by personally responding to requests for service or making appropriate referrals.
- Plans, organizes, and carries out administrative assignments and special projects.
- Performs a variety of office administrative duties including front counter customer service and answering phone calls.
- Maintains daily revenue reports, reviews utility readings and make adjustments as necessary.
- Processes animal licenses and fees, issues receipts, and accounts for funds received.
- Designs and/or revises office forms; maintains complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
- Welcomes customers, determines the reason for visits, and directs customers appropriately.
- Assists customers and completes animal related processes in resolving animal related issues (i.e. impounds, relinquishments, euthanasia, adoptions, license renewals, trap rentals etc.).
- Processes animal adoptions and returns of animals to owners; processes animal impounds from the public.
- Schedules appointments for Animal Center services and programs such as adoptions, fosters, spay or neuter services, owner requested euthanasia, pet disposal, etc.
- Prepares mail for keying by opening, screening, and coding; prints, processes, and mails license certifications, renewals, delinquents and tags, reconciles veterinary logs.
- Reviews a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances.
- Maintains office supply inventory, orders supplies.
- Operates office equipment such as a personal computer, telephone, copy machines, and two-way radios.
- Performs other duties as assigned.
Education
High school diploma or recognized equivalent.
Experience
One (1) year of customer service experience working in a high-volume call center, reception, or customer service setting.
Licenses
- Valid Class C California driver’s license at time of appointment.
- Acceptable driving record at the time of appointment and throughout employment.
Desirable
Experience in a public agency, animal shelter or center is highly desirable.Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Application Process
Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required documentation may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.
To complete your application for this position, you may be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
