Summary
This requisition expires on October 31, 2024, but may close earlier if the position is filled prior to the expiration date.
Responsible for management and direction of assigned technology services operations and personnel. Assist with development and execution of the department and citywide technology strategic plan.
Essential Functions and Other Important Duties
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DUTIES
- Collaborate with the Chief Technology Officer to sustain, promote, and grow departmental programs and services; assist with development and implementation of departmental goals, objectives, policies, and priorities for assigned service and/or operational area.
- Oversee the assigned Technology Services Division activities, including but not limited to, evaluating, and identifying opportunities for improvement, creating, coordinating, and implementing solutions, and evaluate program, project, process, system, procedure, and service offering changes to ensure continuous improvements.
- Collaborate with internal stakeholders and departments regarding information system service requests and delivery; assist in the development of long- and short-range purchase and allocation plans, including but not limited to, hardware and software upgrades, professional services, and maintenance.
- Confer with internal stakeholders to determine how City processes may be improved using automation, recommend processes to be automated, and provide a plan for implementing automated solutions.
- Establish and monitor key performance indicators (KPIs); cascade performance measures for supervised areas to assess performance from the department to the individual level.
- Research and stay abreast of industry changes and innovation impacting technology and telecommunication services; educate staff and make recommendations for changes to policies and procedures to ensure compliance.
- Oversee requests for proposals (RFPs) and contracts for computer-related services; direct the acquisition and use of hardware, software, and related-technology products to assigned departments.
- Participate in the City's interdepartmental technology governance organization; provide planning and coordination support for effective meetings.
- Participate in a variety of boards, committees, and committees with internal and external stakeholders; direct the research and analytical studies, data gathering, and reports, graphs, charts, presentations, and other materials preparation for effective communication of information to internal and external stakeholders.
- Act as Chief of Technology Services, in their absence.
SUPERVISORY/BUDGET RESPONSIBILITIES
- Select, train, supervise, and evaluate staff; recommend assignment/assignment change, retention, discipline, and dismissal.
- Develop, manage, and monitor budget; maintain accurate budget reporting; ensure that operations are cost-effective, and funds are managed wisely.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements
EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS
- Bachelor’s Degree from an accredited college or university in Computer Science, Computer Information Systems, or related field; and,
- Eight (8) years’ experience in information technology, or related field; and,
- Four (4) years’ experience in a management or supervisory capacity,
OR
- Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.
REQUIRED SKILLS/ABILITIES
An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully:
- Knowledge of applicable Federal, State, and Local Government laws, ordinances, and regulations.
- Knowledge of information telecommunications technology management principles, practices and techniques, and Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM).
- Knowledge of project management principles, including the ability to review and recommend project improvements based on scope and budget.
- Skill in analyzing and researching, to interpret and understand policies, laws, and regulations, and to provide workable recommendations and solutions to problems that maintain compliance.
- Skill in complex problem solving, identifying complex problems, and reviewing related information to develop and evaluate options and implement solutions.
- Skill for ensuring continuous improvement in processes, relationships, and cost savings.
- Skill in providing exceptional service to internal and external customers.
- Skill at an advanced level with Microsoft Office 365 and other software systems necessary to complete work.
- Ability to establish and maintain effective interpersonal relationships.
- Ability to handle records and complex situations of a confidential nature.
- Ability to handle difficult and stressful situations with professional composure and confidentiality.
- Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
- Ability to prepare budget documentation and to monitor expenditures to implement fiscal control and maintain budget compliance.
- Ability to motivate, mentor and manage teams through direct and indirect influence.
- Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.
- Ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics.
CONDITIONS OF EMPLOYMENT
- Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law)
- Must pass a drug test, driver’s license check, criminal history background check and social security number verification.
- Must attend and successfully complete the City’s Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business).
- Must meet civilian hiring standards of the Denton Police Department.
Environmental Factors and Conditions/Physical Requirements
SAFETY
- Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.
- Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
- Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to the supervisor.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
- Safety Sensitive (Subject to random drug testing): No.
- Tools/Equipment Used: Standard office equipment, including computer and peripherals.
- Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
- Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
- Lifting: Lifting no more than 20 pounds and carrying up to 10 pounds.
- Environment: Works in an office setting office; occasionally requires irregular and/or prolonged hours.
- Travel: Travels to City of Denton buildings and professional meetings as required.
- Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours, as needed.
- Mental Demands: Maintains emotional control under stress; works with frequent interruptions.
CORE VALUES
- Inclusive
- Collaborative
- Service-Oriented
- Strategically Focused
- Fiscally Responsible
TOP TIER BENEFITS
- Medical, dental, and vision coverage in addition to life and disability insurance plans?
- Employee Health Clinic
- Paid Vacation Days and Paid Holidays
- Retirement Plan
EEO STATEMENT
The City of Denton is an equal opportunity employer. It is the City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
ADA/EOE/ADEA
This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.
