Summary
The Chief Technology Officer in Federal Student Aid (FSA) will lead IT modernization efforts, cybersecurity operations, and implementation of emerging technologies to provide best-in-class customer experiences for America’s students, borrowers, and institutions of higher education. This position is a key leader at FSA, reporting to the Principal Deputy Chief Operating Officer, and is responsible for establishing vision and direction for the organization's technology portfolio.
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Duties
The Chief Technology Officer, AD-2210-00 (Senior Manager):
- Sets the vision and direction for FSA’s technology portfolio to achieve the Department of Education and FSA's strategic objectives.
- Drives the adoption of emerging and cutting-edge technologies, including robotics process automation and artificial intelligence, to improve customer experience and operational efficiency.
- Demonstrates creativity and leadership in developing and implementing solutions that address difficult, intractable crosscutting matters affecting the organization's mission.
- Empowers the newly-formed FSA digital services team to iterate, innovate, and experiment with new ways of working.
- Integrates data architecture and standards throughout the enterprise’s technology systems and products.
- Oversees program management and product operations requirements for target migration systems, interim migration systems, and associated legacy information systems.
- Manages cybersecurity operations and system accreditation resources and their impact on digital and physical spaces.
- Oversees organizational IT investments.
Requirements
Conditions of Employment
- Must be a US Citizen
- Males 18 and over must be registered with the Selective Service.
- May be required to successfully complete a two-year trial period.
- May be required to successfully complete a one-year supervisory probationary period.
- Must be determined suitable for federal employment.
- This position is eligible for telework.
- This position is essential for purposes of reporting to work during federal government closures.
- This position requires financial disclosure.
- This position is not included in the bargaining unit.
- This position requires a drug test.
Qualifications
ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.
Please be sure that your resume includes detailed information to support that you meet the minimum qualification requirements and specialized experience statements as outlined below. Failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
SPECIALIZED EXPERIENCE:
Specialized experience for the Senior Manager is demonstrated by performing one year of experience equivalent to the GS-15 equivalent in each of the following three (3) duties or work assignments:
- Experience developing an information technology (IT) vision and executing a strategy towards that vision (e.g. working with stakeholders, coordinating resources, etc.) for a nationwide organization.
- Experience leading hybrid teams (e.g. - Systems Engineers, IT Analysts, contractors etc.) within a cloud-centric enterprise-wide IT infrastructure and cyber architecture enterprise.
- Experience serving as senior expert and consultant to top management officials, advising on IT program integration and interoperability with other computer, data, or application programs of equivalent scope and complexity.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Credit will be given for all appropriate qualifying experience.
You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience.
Education
Education cannot be substituted for experience for this position and grade level.
Additional Information
THIS ANNOUNCEMENT IS ESTABLISHED WITH MULTIPLE CUTOFF DATES. APPLICATIONS WILL BE REFERRED BASED ON RECEIPT OF APPLICATION AND ESTABLISHED CUTOFF DATES AS FOLLOWS:
10/19/2024
11/03/2024
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Equal Employment Opportunity: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, status as a parent, marital status, or political affiliation.
People with Disabilities: We are committed to expanding access to employment by hiring people with disabilities; providing reasonable accommodations for people with disabilities; and, identifying and removing barriers to work. Persons with disabilities, including disabled veterans, may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special hiring authority), or through an excepted appointing authority for people with disabilities (i.e., Schedule A). If you require a reasonable accommodation for any part of the application process, please contact us (FSARecruiting@ed.gov). The decision on granting reasonable accommodation is made on a case-by-case basis. For more information, please visit: http://opm.gov/disability/PeopleWithDisabilities.asp
Veterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email Iwork@ed.gov to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email).
Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and subject to a pre-appointment investigation/background check.
Level of Risk and Sensitivity: Level of this position T5 and the sensitivity is Special Sensitive.
Read more
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
FSA is a great place to work. We offer a comprehensive benefits package, including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP). As an FSA employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you, may include teleworking and alternative work schedules. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.
For more information about the many benefits available to Federal employees, please visit: https://www.usajobs.gov/Help/working-in-government/benefits/.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We use a multi-step process to review and evaluate applicants:
- Eligibility and Minimum Qualifications: Once the vacancy announcement closes, we will review your submitted resume and documents to determine if you meet the eligibility and minimum qualification requirements, including any required education, experience, and/or selective placement factors. You will be rated as ineligible if you are outside of the area of consideration (i.e., who may apply) or your application is missing any required documents. You will be rated as not qualified if you do not possess the minimum qualification requirements.
- Rating and Ranking: If you are found to meet both the eligibility and minimum qualification requirements, we will assess the quality of your experience and the extent to which you possess the required competencies by comparing your submitted resume and documents against your responses to the assessment questionnaire. Your application may be referred to a subject matter expert or panel of subject matter experts for further evaluation. Based on the outcome of this evaluation, you will be placed into one of three categories: Best Qualified, Well Qualified, or Qualified. Best qualified candidates will be referred if all required supporting documentation has been provided. If your responses to the assessment questionnaire are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.
Your qualifications will be evaluated based on your responses to the online assessments completed during the application process. You will be assessed on the following competencies (knowledge, skills, abilities and other characteristics): Your qualifications will be evaluated based on your responses to the online assessments completed during the application process. You will be assessed on the following Competencies (see The OPM Website for definitions):
- Vision & Strategy
- Strategic Planning
- Information Technology Program Management
- Leadership
- Continuous Improvement
Application of Veterans' Preference: Qualified veterans’ preference eligibles will be ranked ahead of qualified non-preference eligibles within each category for which they are qualified. Qualified veterans’ preference eligibles with a compensable service-connected disability of 10 percent or more (CPS and CP) will be placed at the top of the Best Qualified category, except in the case of scientific or professional positions at the GS-9 grade level or higher.
- Referral and Selection: If you are found to be amongst the best qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.
If you require reasonable accommodation for any part of the interview process or written assessment or exercise, please inform the selecting official at the time of scheduling.
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