Summary
Position located in PDS Services - Office of Information & Technology (OIT). Incumbent serves as an IT Specialist and is responsible for developing/executing IT initiatives in support of VA strategic priorities, hands-on in the day-to-day execution of all aspects of the projects and programs, making key decisions, leading projects, and being customer-service oriented, and identify the most effective levers for improving digital services across VA.
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Duties
The incumbent uses their expertise to spearheads efforts in the use of modem technology development and management approaches through the application of intensive/expert and diversified knowledge of advanced digital delivery practices, theories and concepts as well as drawing heavily upon best practices from the consumer internet industry such as human-centered design, DevOps, and agile development processes. The incumbent of this position is a program expert in establishing, managing, leading, administering, developing, and delivering digital services program activities. The incumbent uses their deep understanding of the characteristics of successful digital services and how they are built both inside and outside government, including user-centered design and development practices to lead major initiatives, provide consultation on systems or policy proposals, expanding adoption of modem technology and approaches to enable rapid execution against agency missions in improving the Veteran digital experience, and/or provide technical, policy, and programmatic guidance to VA leaders at the most senior level.
Incumbent conceptualizes new methods, principles, and concepts to resolve broad systemic programmatic problems to deliver better government services to the American people through technology and design. The incumbent will lead the transformation of critical services using best practices and new approaches to support government modernization efforts. These problems typically exist within the agency or are shared among agencies, and the new concepts and methods have broad impact within and possibly beyond the agency. Such concept development and methods implementation may require new legislation and considerable resources. Incumbent develops operational processes and IT functional requirements and ensures technical and functional staffs understand each other resulting in effective communication of requirements and seamless workflow.
Incumbent conceives, plans, and manages broad, emerging, and/or critical large-scale agency programs, serves as an expert throughout the agency on major nation-wide/government-wide program issues of Congressional interest, involving unprecedented factual concerns, requiring balancing of conflicting interests of extreme intensity involving future program and product application of the program's product or results, or because the extreme magnitude of the program ultimately affects the Nation's economy or foreign economies. The incumbent has broad agency-wide program responsibility, and routinely handles large-scale and demanding issues.
- Identify and prioritize critical business functions in collaboration with organizational stakeholders.
- Provide advice on project costs, design concepts, or design changes.
- Document how the implementation of a new system or new interface between systems impacts the current and target environment including but not limited to security posture.
- Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
- Identify and prioritize critical business functions in collaboration with organizational stakeholders.
- Provide advice on project costs, design concepts, or design changes.
- Document how the implementation of a new system or new interface between systems impacts the current and target environment including but not limited to security posture.
Work Schedule: Monday - Friday, 8:00am - 4:30pm (40 Hours)
Compressed/Flexible: Authorized
Remote: No
Virtual: No
Telework: Yes
Position Description Title/PD#: IT Specialist/PD18493A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station: Not Authorized
Promotion Potential: This position is at full performance level
Physical Requirements: The work is largely sedentary. May be required to work under stressful conditions, such as long hours, to complete sensitive and urgent work assignments.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Environment: The employee works primarily in an office setting involving everyday risks or discomforts. Normal safety precautions are adequate. Position is a telework position. Position requires travel to nearest VA facility per telework agreement.
This is not a Bargaining Unit Position.
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Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
You must meet both the Minimum Qualification Requirements, Specialized Experience and Selective Placement Factors to qualify for this series as described below.
MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
You must possess
IT-related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
And
Specialized Experience
You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization with specialized experience in each of the following areas: Experience in applying enterprise architecture principles to lead and deliver IT digital services program activities in the private and/or federal sectors, experience using modern technology development and management approaches to deliver digital products to production, including human-centered design, DevOps and Agile Development, and experience serving as a senior expert and consult to top management officials, advising on IT Projects, software, apps, digital tools, services, or products.
AND
Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume.
Selective Placement Factor 1 - The Selective Placement Factor (SPF) for this position is demonstrated experience and in-depth, expert level in transforming enterprise-wide digital services, especially within Enterprise Architecture.
Selective Placement Factor 2 - The Selective Placement Factor (SPF) for this position is demonstrated experience and in-depth, expert level in managing project life cycles from creation or acquisition through disposition.
There is no educational substitution for the GS-15 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There is no educational substitution at this grade level.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
"Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act."
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
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DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US
