Job Responsibilities
Under limited supervision,
- Provides first level problem determination and support to users of SCDC automated systems/telecommunications statewide.
- Provide support and Help Desk services for users of SCDC mainframe systems, PC network, Health IT Systems, telecommunications and videoconferencing.
- Assist the electronic health record (EHR) support staff with advanced level support of end users and end user training.
- Serve as the central point of contact for all passwords, user ids, and access questions and problems.
- Serve as the central point of contact for all IT and telecommunications hardware/exchanges/repairs.
- Support video conferencing equipment, multi-function printers/copiers and emerging technologies.
- Support end users to ensure proper use of data phones, PDAs, data cards, VPN, tokens etc.
- Serve as back-up to other Help Desk staff members.
- Assist with documenting Help Desk procedures.
- Assist in maintaining proper IT equipment and telecommunications equipment inventories.
- Assist supervisors with IT Asset inventory.
- Resume recommended when applying for this position
Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to:
Recruiting and Employment Services
(803) 896-1649
Employment@doc.sc.gov
Minimum And Additional Requirements
State of South Carolina Minimum Requirements:
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.
SCDC Minimum Requirements
(Or an acceptable equivalency as approved by the Division of State Human Resources).
- An Associate's degree or a Bachelor's degree in a related field may be substituted for the required work experience.
- Ability to communicate clearly both orally and in written form.
- Ability to work with others in a technical environment providing first level problem determination to users of SCDC on-line systems statewide.
Additional Comments
The South Carolina Department of Corrections is committed to providing equal opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
