The IT Department is now hiring!
SALARY AND BENEFIT INFORMATION
$34.19 - $41.55 Hourly
$5,925.42 - $7,202.38 Monthly
$71,105.04 - $86,428.56 Annually
Benefits affiliated with ACEA include a $1,700 - Monthly Flexible Benefits Plan Contribution for Medical Benefits, Bilingual Incentive Pay, City Paid Deferred Compensation, a generous Tuition Reimbursement Program, & so much more!
DEADLINE TO APPLY:
Online applications will be accepted beginning Tuesday, November 19, 2024, through Tuesday, December 03, 2024. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice on the day the department's needs have been met. The eligibility list established from this recruitment may be used to fill future vacancies as they occur.
DEFINITION:
Under administrative direction, performs a variety of responsible professional, administrative, analytical, and technical duties related to performing installation, maintenance, and operation of Information Technology hardware, software, and network communications services, including telephone systems.
CLASS CHARACTERISTICS:
The Information Technology Analyst is an expert-level and/or front-line support technician who directs and performs complex installation of hardware and software. The incumbent requires specialized technical and functional expertise. The IT Analyst possesses and utilizes more advanced technical skills than other IT Technicians or similar-level positions. Incumbent exercises independence and authority over assignments.
ESSENTIAL FUNCTIONS:
Duties may include, but are not limited to the following:- Delivers Helpdesk support by telephone, face-to-face, and online support. Involves assistance to users who are connected to in-house networks such as local area networks, distributed mainframe systems, and to the Internet.
- Provide end-user with initial training in computer and network facilities and applications ensuring users' efficient and effective utilization of applications and equipment.
- Reviews, analyzes, and resolves complex problems with central and distributed computer, network, and telephony services.
- Diagnoses, repairs, and adjusts computer hardware, software, network systems, personal digital assistants (PDA), and wireless services.
- Creates, adapts, and customizes existing programs and operating systems to meet end-users' requirements.
- Initiates and maintains desktop security through operating system service packs, anti-virus services, and ongoing upgrades and improvements to end-user computer systems.
- Evaluates, tests, and maintains vendor supplied software packages. Installs updates, determines compatibility with existing system, ease of use, and if software meets end-user needs.
- Evaluates workload and capacity of desktop computer infrastructure to determine feasibility of expanding or enhancing computer operations.
- Establishes work priorities, and evaluates cost and time requirements.
- Undertakes various housekeeping and reporting functions for the area of responsibility, including hardware and software inventory, data center maintenance, installation site-surveys, software testing, and monitoring of network resources.
- These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability.
QUALIFICATIONS
Education and/or Experience
Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for successful job performance. Example combinations include: associate's degree in Computer Science, Computer Engineering or very closely related field, industry-recognized Certifications in current network infrastructure, and three (3) years of related work experience.
Knowledge, Skills and Abilities
Knowledge
- Principals and practices regarding central and distributed computer networks, communications, and telephony services provided to city departments.
- Diagnostic and troubleshooting techniques.
- Expert skill in installing, repairing, and maintaining computer and/or communications hardware and software.
- Strong aptitude in developing, evaluating, and interpreting narrative and technical reports, correspondence, contracts, work orders, training materials, and other necessary materials for assigned functions.
- Maintaining and establishing working relationships, communicate effectively both orally and in writing with vendors, consultants, staff, and city officials.
- Ability to direct technical personnel, delegate responsibilities, and mediate issues to the benefit of the department.
Ability
- Ability to direct technical personnel, delegate responsibilities, and mediate issues to the benefit of the department.
- Execute work goals and department projects per department management.
- Assign and coordinate work projects, such as planning and configuring new hardware or software.
- Conduct research and perform multiple duties simultaneously.
- Exercise judgment, decisiveness and creativity required in situations involving the direction, control, and planning.
- Independently problem-solve and take initiative.
- Train users in complex topics, making presentations to an internal audience, and interacting positively with upper management.
- Maintain technical competency through career-long learning.
- Sustains proficiency through industry-recognized certifications, studies technical journals or manuals related to current computer and network infrastructure.
- Attend vendor seminars via Internet or in-person to learn about new computer hardware and software.
- Writes project reports and documentation for new or modified software and hardware configurations.
- Respond to problem situations in an effective and tactful manner.
- Attend meetings, events and/or be on-call for routine systems maintenance.
- Perform other related duties as required.
MARGINAL FUNCTIONS
These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability.
Special Requirements
Possession of and ability to maintain a valid Class C California driver's license and a satisfactory driving record.
Ability to lift and carry 40 lb. weights such as computer equipment.
Position may require on-call status during non-office hours for routine system maintenance and/or emergencies.
Environmental Conditions
Physical Conditions
Primary functions require sufficient physical ability and mobility to work in an office setting.
Stand or sit for prolonged periods of time.
Occasionally stoop, bend, kneel, crouch, reach, and twist.
Lift and carry 40 lbs, push, and/or pull light to moderate amounts of weight.
Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
Verbally communicate to exchange information.
RECRUITMENT PROCESS:
All applicants are required to submit a complete City application at www.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.
Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.
Examination Process (Oral Interview): Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list.
As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the
City of Azusa Civil Service Rule 5.5.1, examinations may consist of one or more selection techniques, including but not limited to: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview.
The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at (626) 812-5183 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.
THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!
