Job Description
Salary range: $80,594-$134,593
Posting expires: January 3, 2025
General Description And Classification Standards
This individual will oversee all aspects of the day-to-day operations of ATL Enforcement. Develops, identifies, and implements policies and actions that will result in efficiencies in traffic management and regulatory compliance/enforcement. The airport Operations manager will directly oversee senior supervisors, who will then directly oversee supervisors. Requires proven experience in planning, organizing, monitoring, supervising, and problem-solving. The manager will work closely with other managers, to ensure business unit goals are successfully accomplished and any irregular operational impacts are mitigated.
Supervision Received
The direction received is very general and focuses more on long-term and short-term operating objectives, managerial effectiveness, and operating results. This position reports directly to the ATL Enforcement Assistant Director.
Responsibilities
Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all-inclusive. May perform other duties as assigned.
- Provides guidance daily to resolve customer/stakeholder concerns and problems.
- Supervises, directs and evaluates assigned staff, handling employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals.
- Organizes, prioritizes and distributes work and shift assignments to subordinates; works to meet the goals and objectives of the department.
- Inventories supplies and equipment; orders and maintains sufficient amount to ensure adequate units are available to perform daily tasks.
- Reviews and/or approves various reports, forms and requests, files and records including citations, offence reports, complaint forms, training, payroll and personnel documents, etc.
- Creates operating plans, forecasts and reporting systems and manages the day-to-day operations.
- Provides input into policy and strategy.
- Assist with creating and updating Standard Operating Procedures.
- Uses independent judgment and discretion in managing and handling emergency situations, determining, and deciding upon procedures to be implemented, setting priorities, maintaining standards, and resolving problems.
- Develops shift bid schedule when necessary to ensure adequate staffing on all shifts.
- Conduct employee engagement surveys.
- Perform other related duties as assigned.
Decision Making
Recommend policy or strategy changes. May make purchasing or resource allocation decisions within organization guidelines. Selects from multiple procedures and methods to accomplish tasks. May interpret organizational policies and recommend exceptions.
Leadership Provided
Under general supervision of the Assistant Director.
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
- Knowledge of steps to prevent counter-productive confrontations and managing/resolving conflicts and disagreements in a constructive manner.
- Practices and procedures of the City, Department of Aviation and the various department operations and functions.
- Vehicle for hire inspection criteria, local ordinances and law enforcement practices, policies and procedures as necessary in the completion of daily responsibilities.
- Basic principles and practices of functional and technical supervision and training; proper public contact and telephone etiquette.
- Skill in treating others with courtesy, sensitivity, and respect.
- Listening and communicating exceptionally to effectively convey information verbally and in writing.
- Typing various reports and correspondence in an ability to tactfully respond to requests and inquiries from internal/external stakeholders.
- Flexibly adapt to a variety of work situations and interruptions.
- Establish and maintain an effective and professional working relationship with colleagues and customers.
- Ability to supervise, organize and review the work of assigned staff involved in code enforcement.
- Select, train and evaluate staff; recommend and implement goals, objectives, policies and procedures
- Work in a high activity/fast-paced team environment.
- Handle stressful and difficult public contacts appropriately and professionally.
- Work well under pressure to meet deadlines.
- Hold self and others accountable for measurable high-quality, timely and cost-effective results; determine objectives, set priorities, and delegate work.
Qualifications
Minimum Qualifications Education and Experience
- Bachelor’s degree in business, Airport Management, Business Administration, Criminal Justice or closely related field.
- Five (5) years of airport management, law enforcement, or code enforcement experience and three (3) years of supervisory or management experience are required.
Preferred Education & Experience
Master’s degree in business, Airport Management, Business Administration, Criminal Justice or closely related field. 5 plus years of experience in related fields.
Licensures and Certifications
Position would be expected to have licensure or professional certifications appropriate to the position. Required: Valid Georgia driver’s license
Essential Capabilities And Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodation to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.
