This is an amazing opportunity to be engaged in the election process!
The Department of Elections is searching for energetic and resourceful professionals who like to "get stuff done". The Voter Services Supervisor position in the Elections Department combines an exciting, fast paced environment with the opportunity to cultivate talents and apply a variety of skills. The ideal candidate will thrive in an innovative and fast-paced environment and will not hesitate to roll up both sleeves, work hard, have fun, and get the job done.
This position reports to the Voter Services Manager and provides support for the Voter Services program. The person who fills this role will oversee the check-in process for building visitors, processing incoming mail, in-person customer service, signature verification for petitions, voting centers, and voter registration maintenance and support for paper registrations, online voter registrations, and registrations received through the Department of Licensing.
Who We Are: King County Elections (KCE) manages voter registration and elections for more than 1.4 million voters in King County, one of the largest vote-by-mail counties in the United States. KCE's mission is to conduct accessible, secure, and accurate elections. As a leader in providing inclusive elections, KCE is focused on core values of accuracy, equity, integrity, service, teamwork, and transparency. The team at KCE is committed to ensuring all King County voters can get registered, cast their ballot, and make their voices heard. Learn more at https://kingcounty.gov/en/dept/elections/about-us:
Who May Apply: This position is open to the general public and all King County employees.
Materials Required to Apply: Applicants must submit a
(1) King County Application,
(2) Resume, and
(3) Letter of Interest. The letter of interest should describe how your education and experience meet the qualifications and have prepared you to perform the essential functions of the job. Applications without the required materials may not be considered for this position.
Work Location(s): The work associated with this position will be performed through a combination of mandatory on-site work with some telecommuting work as needed. The work site for this position is the Elections Building, 919 SW Grady Way in Renton. The position may also be frequently requested to work at additional off-site voting and registration centers throughout the county.
Work Schedule: This position is subject to the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible. The workweek is typically 40 hours per week, 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is expected to be able to work during sudden changes to schedule that may include early mornings, late nights, weekends, and holidays during designated election times. Mandatory overtime (including weekends or evenings) will be required during elections and other peak work periods.
- Manage your areas of responsibility for the Voter Services Program and assigned staff.
- Coordinate your areas of responsibility for Voter Services Program activities and ensure program deliverables are achieved.
- Evaluate progress, effectiveness, and results of your areas of responsibility for the Voter Services Program.
- Represent your areas of responsibility for the Voter Services Program to both internal and external customers.
- Plan, organize, schedule and coordinate work activities for your areas of responsibility for the Voter Services Program.
- Prepare work schedule and staffing plans and approve leaves for your direct reports.
- Provide timely updates on projects to the Voter Services Manager including current progress, roadblocks, and ask clarifying questions as needed.
- Develop direct reports, including motivating, coaching, conducting performance evaluations and, if needed, recommending disciplinary actions to the Voter Services Manager.
- Provide guidance and technical assistance to staff, solve problems occurring within the group, and resolve customer complaints.
- Recommend changes to procedures and guidelines affecting your areas of responsibility for the Voter Services Program, draft revisions and new procedures and assist in implementation.
- Research and analyze legislation and regulations affecting Voter Services to determine impact on staffing and election administration.
- Ensure compliance with all legal requirements for your areas of responsibility and enforce established security protocols and the overall safety of elections records, equipment and staff.
- Develop, plan and coordinate projects for your areas of responsibility for the Voter Services team and act as a liaison with internal and external staff.
- Demonstrated knowledge and skill in supervising, motivating, and coaching professional level support staff to create a positive work culture and where people are motivated to help the organization achieve its goals.
- Demonstrated experience presenting information to large diverse audiences.
- Demonstrated ability maintaining a professional demeanor and providing timely and reliable customer service to internal and external audiences.
- Demonstrated skill in handling stressful situations effectively while maintaining composure.
- Experience maintaining confidentiality, while sharing the right information with the appropriate people.
- Ability to work cooperatively with a diverse set of individuals in a team environment.
- Demonstrated proficiency with the use of Microsoft Excel, Microsoft Word, email and electronic record filing systems to create correspondence and spreadsheets, send and receive information, access and analyze data, and develop reports.
- Demonstrated ability to receive feedback with grace and introspection and incorporate it into making meaningful changes.
- Demonstrated ability to learn quickly when facing new situations and opportunities.
- Demonstrated ability to deal comfortably with the uncertainty of change.
- Demonstrated ability to approach tasks with energy and a sense of urgency, take on new opportunities, and handle tough situations.
- Demonstrated skill in project management.
- Demonstrated skill in managing and prioritizing multiple shifting priorities; ability to work under deadlines while being flexible to changing needs.
- Strong interpersonal skills and a commitment to equity and social justice.
- Demonstrated skill in problem-solving, conflict resolution, negotiating and decision making.
DESIRABLE QUALIFICATIONS
- Experience working in elections.
- Knowledge of county or local government policies and practices.
- Experience managing complex change in operational organizations.
Travel to work locations throughout King County with limited or no public transportation services is required. A valid Washington State Driver's License is required to operate King County vehicles.
Union Representation: This position is not represented.
Hybrid Work EnvironmentThe work associated with this position will be performed through a combination of mandatory onsite work and meetings complemented with teleworking. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "
True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
For more information regarding this recruitment, please contact: Reeshema Lewis
Sr. HR Business Partner
Email:
Reeshema.Lewis@kingcounty.gov 
