City of Myrtle Beach, South CarolinaJOB DESCRIPTION
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
PT Parking & Concierge Services Representative
JOB SUMMARY
The purpose of this position is to perform general/specialized work functions associated with providing effective and efficient services to ensure a safe atmosphere for Convention Center clients, customers and the public. Must have the ability to communicate effectively in a professional and courteous manner with peers, guests, clients and other authority personnel in reference to events and their location, time schedules, and entry requirements. Communication in person or by use of telephone.
ESSENTIAL JOB FUNCTIONS
- Assists with informing and enforcing policies and procedures of facility to patrons and vendors.
- Assists with crowd control during heavily attended events.
- Provides hospitality and security while assisting visitors, giving directions, information on accommodations, tradeshows and public events. Ensures proper direction and safety of vehicles entering and leaving paid parking lot. Collects and controls fees.
- Patrols areas to prevent disorderly conduct, rowdiness, or to detect other infractions of rules. Assists patrons with questions regarding events and exhibit hall locations, local attractions and locations throughout the City.
- Patrols tradeshows and conventions during operating and non-operating hours to monitor for unauthorized access and or theft.
- Maintains daily activity log reports, prepares incident reports for accidents, personal injury or theft.
- May be assigned to the Convention Center Administration office temporarily to work the front desk, answer and expedite incoming phone calls, greet and direct visitors and clients. As requested is responsible for performing front office duties and responsibilities.
Secures facility during non-operating hours including, but not limited to, shutting down of equipment, closing and locking of doors, turning on or off lighting and patrolling of interior and exterior of building.
ADDITIONAL FUNCTIONS
- Must be willing to respond to customer needs and complaints in a professional manner.
- May be assigned to work in the loading dock area receiving, expediting and signing for small freight shipments to the facility.
- Assists in evacuation of building during emergency situations, controlling access to restricted areas of building.
- Operates and reviews the in-house security camera system. May perform maintenance duties, such as set-up and tear down of events, monitoring and keeping areas clean.
- Performs other related duties as requested, required and assigned.
Education and Experience:
Requires a high school diploma or equivalent.
Licenses or Certifications:
Must possess and maintain a valid driver's license.
Special Requirements:
Must be at least 18 years of age.
Must have a professional appearance and presentation.
Must be able to stand or walk for long periods of time.
Requires working flexible and extended hours, including nights, weekends, and holidays.
Knowledge, Skills and Abilities:
- Knowledge of basic security operations.
- Knowledge of crowd control methods.
- Knowledge of cashier practices.
- Knowledge of customer service principles.
- Knowledge of office equipment, practices, and procedures.
- Knowledge of First Aid.
- Skill in communicating verbally.
- Skill in influencing others.
- Skill in performing addition, subtraction, multiplication, and division; counting; and measuring.
- Skill in effectively handle and maintaining a calm demeanor in challenging situations.
- Skill in finding common ground and resolving differences.
- Skill in using spreadsheets.
- Skill in performing job duties effectively and efficiently.
- Ability to provide limited first aid and assistance to individuals.
- Ability to review, classify, categorize, prioritize, and/or analyze data.
- Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
- Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
- Ability to carry out instructions furnished in written, oral, or diagrammatic form.
- Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
- Ability to establish and maintain effective work relationships.
- Ability to listen,
- Ability to establish rapport with others.
PHYSICAL DEMANDS
The work is light work. The employee is frequently required to apply 10 pounds of force to move objects. The employee is occasionally required to exert up to 20 pounds of force to move objects. Additionally requires: balancing, climbing, crouching, feeling, grasping, handling, hearing voices and distinguishing among sounds, kneeling, lifting, manual dexterity, mental acuity, pulling, pushing, reaching, speaking, standing, stooping, expressing ideas by the spoken word and shouting to be heard above ambient noise, visual acuity in data/color/observations/operating equipment/inspect defects or measurements, and walking.
WORK ENVIRONMENT
Work is performed both indoors and outdoors including exposure to adverse climate conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature extremes, heights, confined spaces, traffic hazards bright/dim lights, water hazards, or rude/irate customers. Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
The City of Myrtle Beach has the right to revise this job description at any time. This
description does not represent in any way a contract of employment.
Equal Opportunity Employer
The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.
